Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (1,751) Arrow Down
Filter Results: (1,751) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (1,751)
    • People  (1)
    • News  (262)
    • Research  (1,205)
    • Events  (4)
    • Multimedia  (22)
  • Faculty Publications  (932)

Show Results For

  • All HBS Web  (1,751)
    • People  (1)
    • News  (262)
    • Research  (1,205)
    • Events  (4)
    • Multimedia  (22)
  • Faculty Publications  (932)
← Page 60 of 1,751 Results →
  • 12 Nov 2021
  • Op-Ed

Can Our Parenting Struggles Make Us Better Leaders?

that meet the company’s standards on safety, caring, delivery and presentation. So if a customer service employee decides on the spot to waive a ticket holder’s fee because of an injury, she is confident that the company will approve.... View Details
Keywords: by Ranjay Gulati; Air Transportation
  • March 2000 (Revised November 2001)
  • Case

Rosenbluth International and Biztravel.com

Rosenbluth, the third largest U.S. travel agency, uses the Internet to serve new customers with a high-service strategy. Rosenbluth acquires Biztravel.com and integrates the customer support and logistics aspects of service delivery. View Details
Keywords: Horizontal Integration; Internet and the Web; Service Delivery; Acquisition; Travel Industry; United States
Citation
Educators
Purchase
Related
Hallowell, Roger H. "Rosenbluth International and Biztravel.com." Harvard Business School Case 800-356, March 2000. (Revised November 2001.)
  • December 1980 (Revised June 2006)
  • Case

University Health Services: Walk-In Clinic

The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The... View Details
Keywords: Organizational Change and Adaptation; Service Delivery; Health Care and Treatment; Performance Evaluation; Health Industry
Citation
Educators
Purchase
Related
Maister, David H., Shauana Doyle, and Rocco Pigneri. "University Health Services: Walk-In Clinic." Harvard Business School Case 681-061, December 1980. (Revised June 2006.)
  • 16 Jul 2016
  • News

Angie’s List Introduces 'Freemium' Model

Angie’s List CEO Scott Durchslag (MBA 1991) has made many changes to the venerable home-service review website since taking the helm in September 2015, including the creation of a new technology platform for the site. He announced the biggest shift to date last week:... View Details
Keywords: News, Library, Internet, and Other Services; Information
  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: Big Messages, Small Screens, Many Choices

is, if the app is the way we interact with the brands, how do you get me to be one of your favorite apps?" Gupta said that a successful app must provide obvious, unique value—and meet consumers where they live. As an example, he cited the grocery chain Tesco, which... View Details
Keywords: by Carmen Nobel; Advertising
  • Web

Generative AI for Business Leaders - Course Catalog

a production scale Gen AI application using a no code platform. The HBS digital transformation (DTX) team will assist in the delivery fot he project. Learn about the basic foundations of the technology as well as the latest developments... View Details
  • 25 Aug 2022
  • News

Turning Point: Dream Weaver

four decades ago, there’s been a technological shift from a local delivery platform to one that is global. In tandem, we’ve seen a transformation from a culturally and ethnically centralized world of actors, writers, and directors to one... View Details
Keywords: career; life experience; Hollywood; movies; film
  • 02 Jan 2018
  • News

Reconsidering Retirement

store in New Jersey; the son accompanied him on buying trips to New York and watched him negotiate for the best merchandise and price. He had even launched his own successful business before arriving at HBS: a birthday cake delivery... View Details
Keywords: April White; Securities, Commodities, and Other Financial Investments; Finance
  • 01 Oct 1996
  • News

An Atypical Case — Robin G. Berglund (MBA 1971)

At the Cedars-Sinai Hospital complex in Los Angeles, patients, visitors, doctors, nurses, and delivery people stream up and down the hallways on a busy summer afternoon. The bank of phones in the lobby is fully occupied. On one of them,... View Details
Keywords: Thomas Frick
  • December 2001 (Revised May 2003)
  • Background Note

Queueing Theory

By: V.G. Narayanan and George Batta
Explains the assumptions behind and the insights from a simple queueing model. View Details
Keywords: Mathematical Methods; Theory; Management Analysis, Tools, and Techniques; Motivation and Incentives; Service Delivery
Citation
Educators
Purchase
Related
Narayanan, V.G., and George Batta. "Queueing Theory." Harvard Business School Background Note 102-023, December 2001. (Revised May 2003.)
  • October 1999 (Revised November 1999)
  • Case

VITAS: Innovative Hospice Care

VITAS, a for-profit hospice, has grown through acquisitions and start-ups. The company considers a rollup strategy, and Deirdre Lawe must decide whether to make a particular acquisition. View Details
Keywords: Value Creation; For-Profit Firms; Service Delivery; Health Care and Treatment; Acquisition; Service Industry
Citation
Educators
Purchase
Related
Hallowell, Roger H., and Tonicia C. Hampton. "VITAS: Innovative Hospice Care." Harvard Business School Case 800-031, October 1999. (Revised November 1999.)
  • Web

Find Books, Articles, & More | Baker Library

with HBS Exceptions may apply. Please consult library staff ahead of time for assistance. Harvard Library Proxy Access Form Faculty Book Delivery Faculty may opt-in to have books they have requested via HOLLIS delivered from the library... View Details
  • 01 Mar 2013
  • News

A Mission in Motion

Public Health that uses business solutions to improve public health products, services, and delivery in the developing world. "Only business can provide the massive scale, permanence, and continuous efficacy and efficiency improvements... View Details
Keywords: summary
  • 01 Sep 2016
  • News

The Taxi Wars of Jakarta

business model that in many respects mirrors Go-Jek’s, down to the green helmets and jackets that its drivers wear. In a city short on a transportation infrastructure, the companies are also competing as delivery services. Both have... View Details
Keywords: Jeffrey Hutton; Illustrations by Josh Cochran
  • 21 Apr 2020
  • Research & Ideas

7 Successful Battle Strategies to Beat COVID-19

complications (surging waves) arise. In the Agile environment, the purpose of rapid development is to produce a minimal workable product at the end of each delivery cycle, or "sprint." This short runway approach allows a team to... View Details
Keywords: by Euvin Naidoo
  • 21 Dec 2022
  • Blog Post

Climate Stories Episode #12: Vehicle to Everything - Claire Broido Johnson (MBA 2002), Chief Operating Officer of Fermata Energy

experimentation is everywhere. Just before Thanksgiving, the pizza delivery chain Domino's announced plans to put a fleet of 100 custom-branded Chevy Bolt electric cars on the road, growing to 855 by the end of 2023. Domino's called it... View Details
  • Web

Engineering Meets Advocacy: Driving Innovation in Women’s Health - Blog: Health Supplement

Practitioners Topics Topics Biotech/pharma Care Delivery Clinical Trials Digital Health Global Health Health Care Entrepreneurship Health Care Innovation Health Care Investment Health Care at HBS Insurance/payor Medical... View Details
  • 09 Jul 2008
  • Research & Ideas

Starbucks’ Lessons for Premium Brands

in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go customers for whom service meant speed of order View Details
Keywords: by John Quelch; Retail
  • 01 Dec 2017
  • News

In My Humble Opinion: Truth Teller

ceiling when it comes to the online and home delivery trend. That’s a profit-eroding migration, and it doesn’t mean you can’t find ways to exploit that movement. But the industry overall is walking up a down escalator.” Why Marks &... View Details
Keywords: Julia Hanna
  • 01 Jun 1998
  • News

Renewing Baker: Tom Michalak, Executive Director of Baker Library

beginning to be recognized as a leader in the delivery of electronic information to the desktops of students and faculty. Do you agree with those who predict the decline of libraries as technology proliferates? No, not at all. Rather, the... View Details
  • ←
  • 60
  • 61
  • …
  • 87
  • 88
  • →
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.