Publications

Keywords: Crisis Management

November 1995
Case

The Benetton Group

The management of the Benetton Group includes senior executives advocating two different strategies: 1) expanding manufacturing to develop economies in order to grow Benetton's sales in those markets, and/or, 2)find ways to provide additional support to retailers, some... View Details

Keywords: Marketing Strategy; Business Strategy; Global Strategy; Sales; Growth and Development; Distribution; Distribution Channels

Educators

October 1987 (Revised March 1991)
Case

Colgate-Palmolive (A): Company In Transition

Keywords: Organizational Change and Adaptation; Transition; Consumer Products Industry

October 1986 (Revised September 1987)
Background Note

Start-up and Entrepreneurship

October 1986 (Revised October 1987)
Supplement

Sepratech Corp. (C)

April 1986 (Revised April 1987)
Teaching Note

CompuServe (B), (C), (D), and (E), Teaching Note

October 1985 (Revised November 1986)
Supplement

CompuServe (D)

Describes events and raises issues subsequent to Charlie McCall's acceptance of the job as CEO at CompuServe. View Details

Keywords: Management Teams; Problems and Challenges; Information Technology Industry

October 1985 (Revised February 1986)
Supplement

CompuServe (A1)

This addendum to CompuServe (A) describes how resources were allocated. View Details

Keywords: Resource Allocation; Information Technology Industry

September 1985 (Revised October 1989)
Case

CompuServe (A)

Keywords: Internet and the Web; Information Technology; Information Technology Industry; Communications Industry

2021
Article

Masked and Distanced: A Qualitative Study of How Personal Protective Equipment and Distancing Affect Teamwork in Emergency Care

By: Tuna Cem Hayirli, Nicholas Stark, Aditi Bhanja, James Hardy, Christopher Peabody and Michaela J. Kerrissey

Background: Newly intensified use of personal protective equipment (PPE) in emergency departments presents teamwork challenges affecting the quality and safety of care at the frontlines.
Objective: We conducted a qualitative study to categorize and... View Details

Keywords: COVID-19; Teamwork; Emergency Service; Hospital; Quality Of Health Care; Health Pandemics; Health Care and Treatment; Quality; Groups and Teams; Communication

01 Apr 2024
News

Generosity Multiplied

There’s little doubt that James Reed (MBA 1990) loves his job. After all, he’s the chairman and CEO of Reed, the United Kingdom’s first and largest jobs website, and he takes the company’s slogan—“Love Mondays”—to heart. Even so, he... View Details

December 2024 (Revised March 2025)
Teaching Note

Shouldice Hospital Today

By: James Heskett

Teaching Note for HBS Case No. 925-302. View Details

December 2012
Teaching Note

Shouldice Hospital Limited (Abridged) (TN)

By: James Heskett

Keywords: Hospital; Hernia; Toronto; Business Ventures; Health Industry; North and Central America

September 2008 (Revised October 2008)
Case

Shareholder Activists at Friendly Ice Cream (A1)

By: Fabrizio Ferri, V.G. Narayanan and James Weber

Two activist investors, one a founder and one a hedge fund manager, seek to improve board oversight at a chain restaurant company. Prestley Blake founded Friendly Ice Cream in 1935 with his brother, and the two created a chain of full-service restaurants. In 1979, they... View Details

Keywords: Investment Activism; Governing and Advisory Boards; Lawsuits and Litigation; Business or Company Management; Business and Shareholder Relations; Conflict of Interests; Food and Beverage Industry; United States

Educators

December 1970 (Revised October 1980)
Case

Distrigas Corp.

Keywords: Energy Industry

March 2006 (Revised November 2007)
Supplement

Manchester Bidwell Corporation (B)

Supplements the (A) case. View Details

January 2003 (Revised March 2003)
Case

Southwest Airlines 2002: An Industry Under Siege

The company's management is faced with long-term questions regarding the rate and manner of growth in the wake of the 9/11 attacks and general industry malaise. View Details

Keywords: Cost; Product; Risk and Uncertainty; Growth and Development; Air Transportation Industry

Educators

March 2002
Teaching Note

Southwest Airlines: 1993 (Abridged Update) TN

Teaching Note for (9-395-025). View Details

Keywords: Air Transportation Industry

November 1997 (Revised December 1999)
Case

Cinemex