Publications

Teaching Note for (9-395-025). View Details

Keywords: Air Transportation Industry

November 1997 (Revised December 1999)
Case

Cinemex

The founders of Cinemex, the largest capitalized venture start-up in Mexican history, are debating several issues concerning the operations of their new chain of motion picture theatres in Mexico City. The first concerns whether some seats should be left unsold to... View Details

Keywords: Business Startups; Service Operations; Debates; Venture Capital; Customer Satisfaction; Advertising; Investment; Theater Entertainment; Entertainment and Recreation Industry; Mexico City

Educators

February 1986
Supplement

CompuServe (B): Jeff Wilkins, Video

July 1985
Case

Zapata Corp. (B)

October 1988
Case

Atherton Paint Corp.

Keywords: Competitive Strategy

August 1994 (Revised January 1999)
Case

Taco Bell Corporation (Abridged Update)

Taco Bell's management has developed plans to establish 100,000 points of service for its fast food business. Clearly, this will require significantly different approaches to management and organization. View Details

Keywords: Business Plan; Growth and Development Strategy; Service Delivery; Organizations; Food and Beverage Industry

October 1985
Supplement

CompuServe (C)

Describes events and raises issues subsequent to Charlie McCall's acceptance of the job of CEO at CompuServe. View Details

Keywords: Management Teams; Problems and Challenges; Information Technology Industry

October 1985 (Revised October 1987)
Teaching Note

CompuServe (A), Teaching Note

10 Mar 2015
First Look

First Look: March 10

http://amr.aom.org.ezp-prod1.hul.harvard.edu/content/early/2015/02/10/amr.2015.0042.abstract February 2015 American Economic Review: Papers and Proceedings Liquidity in Retirement Savings Systems: An International Comparison By: Beshears, John, View Details

Keywords: Carmen Nobel

2009
Working Paper

Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy

By: James K. Sebenius

When facing a cross-border negotiation, the standard preparatory assessments—of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc.—should be... View Details

Keywords: Decision Making; Cross-Cultural and Cross-Border Issues; Corporate Governance; Negotiation Process; Organizational Culture; Business and Government Relations

Read Now

2009
Working Paper

Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation

By: James K. Sebenius

When facing a cross-border negotiation, the standard preparatory assessments -- of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc. -- should be... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Negotiation Process; Societal Protocols; Competitive Advantage; Cooperation

Read Now

May 2004 (Revised July 2005)
Teaching Note

ING Direct (TN)

Teaching Note to (9-804-167). View Details

Keywords: Financial Services Industry

May 1993
Case

Patient Transfusion Services Lab of Central Blood Bank

The vice president of the Lab and Clinical Services at Central Blood Bank is faced with the challenge of convincing a hospital to use economical shared patient transfusion testing services. View Details

Keywords: Health Care and Treatment; Quality; Service Operations; Mathematical Methods; Customer Satisfaction; Health Industry

Educators

September 1992
Supplement

Progressive Corporation Transportation Group (B)

July 1985
Case

Zapata Corp. (A)

April 1977 (Revised February 1983)
Case

Garber Travel Service, Inc.

Keywords: Tourism Industry

March 1996
Case

Intuit: The TurboTax/MacInTax Crisis (D)

Keywords: Crisis Management

March 1996 (Revised January 1997)
Case

Scott Cook and Intuit

Scott Cook has just learned that Microsoft has withdrawn its $2 billion offer for his company Intuit. Because of his company's prospects, he is elated. But he now must decide the direction in which to take his company while continuing to focus on the formula of... View Details

Keywords: Customer Relationship Management; Entrepreneurship; Business or Company Management; Marketing Strategy; Product Development

January 1995 (Revised January 1995)
Case

USAA: Business Process Review for the Great Lakes Region (Abridged)

Presents the results of a service process analysis of USAA's claims processing activity in its Great Lakes Region. Explores not only issues of redesigning the process but also the organizational implications of various alternatives. View Details

Keywords: Restructuring; Mortgages; Management Practices and Processes; Business Processes; Organizational Design; Mathematical Methods; Real Estate Industry; North America

Educators