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  • All HBS Web  (6,963)
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  • November 2016 (Revised August 2020)
  • Case

Improving Access at VA

By: Ryan W. Buell, Robert S. Huckman and Sam Travers
In 2015, the Department of Veterans Affairs (VA) ran the largest healthcare system in the United States, with over 1,700 sites of care that served nearly 9 million veterans. One year earlier, a scandal had erupted over a cover-up of the excessive wait times veterans... View Details
Keywords: Service Operations; Service Delivery; Social Issues; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; Health Industry; United States
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Buell, Ryan W., Robert S. Huckman, and Sam Travers. "Improving Access at VA." Harvard Business School Case 617-012, November 2016. (Revised August 2020.)

    David A. Thomas

    David Thomas is H. Naylor Fitzhugh Professor of Business Administration at Harvard Business School.  His research addresses issues related to executive development, cultural diversity in organizations, leadership and organizational change.  He recently served as a... View Details

    Keywords: biotechnology; consulting; consumer products; education industry; financial services; media
    • 28 Dec 2020
    • Interview

    Psychological Safety and Fearless Organisations

    By: Amy C. Edmondson and Vesna Lucca
    In This Podcast:
    • The ugly and beauty in transformational change
    • Why don’t all companies create psychological safety
    • Her passion to create a better workplace
    • Buckminster Fuller
    • The importance of system thinking
    • The power... View Details
    Keywords: Psychological Safety; Organizational Culture; Transformation
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    "Psychological Safety and Fearless Organisations." Episode 112. Corporate Unplugged (podcast), December 28, 2020.
    • 17 Jan 2012
    • First Look

    First Look: January 17

    Structure and the Division of Labor in Top Management Authors:Maria Guadalupe, Hongyi Li, and Julie Wulf Abstract This paper shows that top View Details
    Keywords: Sean Silverthorne
    • Mar 28 2019
    • Testimonial

    Cultivating a Valuable Network

    • January 2013
    • Case

    Cabot Corporation: The Fuel Cell Decision (A)

    By: Willy Shih and Ying Zhou
    Managers at Cabot Corporation are faced with deciding the future of its fuel cell program. The (A) case recounts the view of the business manager and the technical project lead, and the (B) case describes the perspective of a senior manager who is the head of the New... View Details
    Keywords: Technical Decision-making; Decision-making Process; Fuel Cells; Decision Choices and Conditions; Decisions; Judgments; Business Plan; Business Exit or Shutdown; Energy Generation; Energy Sources; Innovation and Management; Innovation Strategy; Technological Innovation; Research and Development; Science-Based Business; Commercialization; Technology Industry; Manufacturing Industry; Massachusetts; United States
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    Shih, Willy, and Ying Zhou. "Cabot Corporation: The Fuel Cell Decision (A)." Harvard Business School Case 613-066, January 2013.
    • 19 Apr 2018
    • Video

    Aday Final Pitch New Venture Competition 2018 Business Track

    • February 2020
    • Case

    Leading Change in Talent at L'Oréal

    By: Lakshmi Ramarajan, Vincent Dessain and Emer Moloney
    Jean-Claude Le Grand just stepped into a new role as Executive Vice-President for Human Resources at the global cosmetics company, L’Oréal. He is now responsible for the hiring, development, promotion, and retention of 83,000 employees worldwide. The highly successful... View Details
    Keywords: Advertising; Business Headquarters; Business Divisions; Business Organization; Change; Change Management; Transformation; Competency and Skills; Experience and Expertise; Talent and Talent Management; Demographics; Diversity; Gender; Nationality; Multinational Firms and Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Innovation and Management; Jobs and Positions; Employment; Human Capital; Leadership; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Marketing; Brands and Branding; Product Marketing; Organizations; Organizational Change and Adaptation; Organizational Structure; Personal Development and Career; Planning; Strategic Planning; Problems and Challenges; Networks; Social Psychology; Attitudes; Power and Influence; Social and Collaborative Networks; Business Strategy; Advertising Industry; Beauty and Cosmetics Industry; Consumer Products Industry; France; Paris
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    Ramarajan, Lakshmi, Vincent Dessain, and Emer Moloney. "Leading Change in Talent at L'Oréal." Harvard Business School Case 420-106, February 2020.
    • 16 Feb 2024
    • Research & Ideas

    Is Your Workplace Biased Against Introverts?

    passion can quietly enable organizational biases against more introspective employees, Jachimowicz and his team say, as studies show that extroverts get more attention from managers in the form of resources,... View Details
    Keywords: by Ben Rand
    • May 2005 (Revised April 2011)
    • Case

    Arctic Timber AB: Engineered Woods Division (A)

    By: Michael L. Tushman, David Kiron and Wendy Smith
    Describes the leadership challenges involved in managing strategic innovation and change in a highly mature business unit. Allows systematic exploration of organizational structures, incentives, competencies, and culture that impede innovation. Pivots on a new leader's... View Details
    Keywords: Change Management; Innovation and Management; Innovation Strategy; Leadership; Management Teams; Organizational Change and Adaptation; Organizational Culture; Organizational Structure
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    Tushman, Michael L., David Kiron, and Wendy Smith. "Arctic Timber AB: Engineered Woods Division (A)." Harvard Business School Case 405-067, May 2005. (Revised April 2011.)
    • 02 Aug 2017
    • Video

    The Boardroom: A First-Year Capstone

      Sara L. Fleiss

      Sara Fleiss was the co-founder and co-portfolio manager of Emeth Partners, an emerging markets arbitrage hedge fund.  Prior to founding Emeth, Sara was the lead analyst on the Emerging Markets Equities portfolio at Harvard Management Company (HMC). At HMC, Sara... View Details

      • September 2021 (Revised June 2023)
      • Case

      Serving Bud Moore (A)

      By: David G. Fubini and Patrick Sanguineti
      In only his third year at a Leading Strategy Consulting Firm (LSC), Gregory Davis has been assigned to a select group tasked with advising General Motors (GM), one of the largest companies in the world by revenue, on how to reorganize their entire North American... View Details
      Keywords: Groups and Teams; Decisions; Relationships; Cooperation; Business and Stakeholder Relations; Outcome or Result; Restructuring
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      Fubini, David G., and Patrick Sanguineti. "Serving Bud Moore (A)." Harvard Business School Case 422-015, September 2021. (Revised June 2023.)
      • March 2025
      • Article

      Global Talent and Economic Success

      By: William R. Kerr
      Access to top performers sets an upper bound on a country’s aspirations. View Details
      Keywords: Immigration; Talent and Talent Management
      Citation
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      Kerr, William R. "Global Talent and Economic Success." Finance & Development 62, no. 1 (March 2025): 30–33.

        Leslie A. Perlow

        Leslie A. Perlow is the Konosuke Matsushita Professor of Leadership in the Organizational Behavior Unit at Harvard Business School. She leads the Crafting Your Life Special Project, dedicated to helping individuals make purposeful life choices while gathering... View Details

        • 24 Jun 2014
        • First Look

        First Look: June 24

        cars, which had logged over 500,000 miles of testing. The Google management team faced several questions. Should Google continue to invest in the technology behind self-driving cars? How could Google's core... View Details
        Keywords: Sean Silverthorne
        • November 1997
        • Case

        Polygram Classics

        There has been no growth in classical recorded music sales from 1991 to 1996. Polygram Classics, the market leader, has appointed a new management team to revive growth. All areas of marketing are analyzed as the basis for a new strategy. View Details
        Keywords: Marketing Strategy; Music Entertainment; Global Strategy; Music Industry
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        Arnold, David J. "Polygram Classics." Harvard Business School Case 598-074, November 1997.
        • 22 Nov 2022
        • Blog Post

        Leading in Tough Times: HBS Faculty member Amy C. Edmondson on Psychological Safety

        Amy C. Edmondson, Novartis Professor of Leadership and Management at Harvard Business School, has long studied the performance of teams in the workplace. Her latest book is The Fearless Organization:... View Details
        • 2021
        • Working Paper

        The Demand for Executive Skills

        By: Stephen Hansen, Raffaella Sadun, Tejas Ramdas and Joseph B. Fuller
        We use a unique corpus of job descriptions for C-suite positions to document skills requirements in top managerial occupations across a large sample of firms. A novel algorithm maps the text of each executive search into six separate skill clusters reflecting... View Details
        Keywords: C-Suite; Jobs and Positions; Competency and Skills; Management Skills; Job Search; Job Design and Levels
        Citation
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        Hansen, Stephen, Raffaella Sadun, Tejas Ramdas, and Joseph B. Fuller. "The Demand for Executive Skills." Harvard Business School Working Paper, No. 21-133, June 2021.

          Teresa M. Amabile

          Teresa Amabile is the Edsel Bryant Ford Professor, Emerita, at Harvard Business School. Originally educated and employed as a chemist, Teresa received her Ph.D. in psychology from Stanford University. Her current research investigates how people approach and... View Details

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