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Publications

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  • All HBS Web  (2,551)
    • People  (9)
    • News  (456)
    • Research  (1,552)
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Show Results For

  • All HBS Web  (2,551)
    • People  (9)
    • News  (456)
    • Research  (1,552)
    • Events  (1)
    • Multimedia  (3)
  • Faculty Publications  (606)
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  • Web

Launching Tech Ventures | HBS Online

startup ecosystem to improve your chances of raising capital Get an insider view into the venture capital (VC) process Develop an awareness of the systemic biases and ethical considerations in the startup ecosystem Who Will Benefit... View Details
  • 08 Sep 2015
  • Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

procedural manuals, but through informal storytelling in the downtime between missions, in which team members related past incidents. “They would dig in with each other and dissect prior cases a little bit, asking, ‘Why did you do it this... View Details
Keywords: by Michael Blanding; Health
  • 24 Feb 2020
  • Research & Ideas

The Hidden Vulnerabilities of Open Source Software

communicate with each other on the large-scale—particularly, the global scale—necessary to share such information.” Security of individual accounts. Of the 10 most-used software packages in the analysis, the CII team found that seven were... View Details
Keywords: by Frank Nagle and Jenny Hoffman; Computer
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

producing vacuum pumps and systems. Its Chinese team was the first to live through the effects of the new pandemic and the restrictions imposed by the government. Learning from its subsidiary in China gave the company tremendous... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 26 May 2003
  • Research & Ideas

When Silence Spells Trouble at Work

the idea of questioning Matt. And so the process continued, as the project fell further behind schedule. For his part, when Matt was asked about the value of the PMM, he was mystified: "Not to insult my View Details
Keywords: by Leslie A. Perlow
  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

work on what they've told you." Not sure the assessment is accurate? Call a few close friends or loved ones and see what they think. Most likely, Kaplan says, they'll agree with your subordinates. "Leadership is a team... View Details
Keywords: by Carmen Nobel
  • Web

Helping and harnessing business to address society’s greatest challenges. | Institute for Business in Global Society

business' role in society and developing a thriving ecosystem for translating that research into action. Our Mission & Team BiGS Research BiGS Fellows Tools & Resources Societies worldwide are facing pressing social, environmental, and... View Details
  • 22 Feb 2021
  • Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

components: actionable customer selection criteria (because resources spent on accounts A and B are not available for accounts C, D, and so on); clarity about the buying process for target customers as it works today, not yesterday; and... View Details
Keywords: by Kristen Senz
  • 15 Oct 2007
  • Research & Ideas

Businesses Beware: The World Is Not Flat

their counterparts at International. Wal-Mart also tries to aggregate across national boundaries with its IT platform and regional management teams that were created in 2004 to manage global brand development and oversee government and... View Details
Keywords: by Martha Lagace
  • 09 Sep 2015
  • Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

when other approaches would produce better results for customers, employees, and shareholders and foster better long-term performance of the company. “I’ve been a leader during three recessions, and I’ve never heard a management team talk... View Details
Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics
  • 18 Aug 2008
  • Research & Ideas

How Disruptive Innovation Changes Education

innovation, which is our field of specialty, proved a great way to help us do just that." Christensen, Horn, and Johnson recently teamed up via e-mail to answer a few questions from HBS Working Knowledge on the best paths to better... View Details
Keywords: by Martha Lagace; Education
  • 13 Apr 2009
  • Research & Ideas

Kind of Blue: Pushing Boundaries with Miles Davis

past success and strove for even greater heights. But what do his efforts for Kind of Blue have in common with business innovation? Rob Austin: We conceived the case to get at questions about how the creative process "detaches"... View Details
Keywords: by Martha Lagace; Music
  • 19 Sep 2005
  • Research & Ideas

Rethinking Company Loyalty

ways with their employer when they discover that they won't be able to achieve their career goals. But if the process is handled skillfully, all parties profit in the long run. The best kind of loyalty is when both parties are... View Details
Keywords: by Lauren Keller Johnson
  • 12 Feb 2021
  • News

How Dunkin’ Donuts Took Over the World

with the management team at the time, to scale back all of those businesses, focus on the diamond in the rough that we had within our midst, the Dunkin’ Donuts business, polish that up, standardize the format, standardize the menu, the... View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
  • 18 Jan 2018
  • News

The Lessons of All-Day Breakfast

Subscribe on iTunes Subscribe on SoundCloud More Skydeck episodes Dan Morrell: When Kristy Cunningham (MBA 1998) arrived at McDonald’s in 2014 as vice president of strategy and insights, she asked her team about the most common requests... View Details
Keywords: Food Services and Drinking Places; Hospitality
  • 02 Apr 2007
  • Lessons from the Classroom

Making the Move to General Manager

this transition into general management." For new general managers—or just as likely in companies these days, senior functional managers who operate as part of an executive team or who have important cross-functional or... View Details
Keywords: by Martha Lagace
  • Web

2024 Reunion Presentations - Alumni

a software company that encourages households to reduce their energy consumption. From Opower's earliest days, its managers utilized experiments to amplify their environmental impact and enhance customer value. We will revisit some of their most consequential... View Details
  • 19 Aug 2021
  • Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

and leaders. First step, TAKE control Even though military units face many of the same struggles as corporate teams, the approaches officers use to connect with their chains of command offer lessons for companies now. The military’s ethos of rules and View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 25 Mar 2019
  • Research & Ideas

The Secret Life of Supply Chains

however, all the industries that comprised that sector or how many jobs it contained. Two years ago, she teamed with Mercedes Delgado, professor at Copenhagen Business School and research scientist at the Massachusetts Institute of... View Details
Keywords: by Michael Blanding; Manufacturing; Service
  • 21 Apr 2021
  • Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

When our team reached out to 600 CEOs during the pandemic’s early stages to ask them about their greatest concerns, many cited communication with employees. While the right communication strategy has been critical during the pandemic, it... View Details
Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden
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