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- November 2017
- Teaching Note
Reinventing Best Buy
By: John R. Wells and Gabriel Ellsworth
Teaching Note for HBS No. 716-455.
On March 1, 2017, Best Buy Company, Inc., North America’s largest retailer of consumer electronics and appliances, announced a third year of comparable-store sales increases and a 20.8% increase in domestic comparable online sales.... View Details
Keywords: Best Buy; Hubert Joly; Renew Blue; Showrooming; Webrooming; E-commerce; E-Commerce Strategy; Online Retail; Multichannel Retailing; Omnichannel; Marketplaces; Turnaround; Consumer Electronics; Consumer Electronics Accessories; Appliances; Stores-within-stores; Store Experience; Store Size; Store Pickup; Store Management; Delivery; Delivery Models; Amazon; Amazon.com; Pricing Strategy; Business Subsidiaries; Business Units; Business Growth and Maturation; Business Model; For-Profit Firms; Customer Focus and Relationships; Customer Satisfaction; Entertainment; Film Entertainment; Games, Gaming, and Gambling; Music Entertainment; Television Entertainment; Theater Entertainment; Price; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Business History; Cost; Selection and Staffing; Reports; Technological Innovation; Job Cuts and Outsourcing; Human Capital; Leading Change; Business or Company Management; Goals and Objectives; Growth and Development; Growth and Development Strategy; Management Teams; Brands and Branding; Product Marketing; Consumer Behavior; Demand and Consumers; Media; Distribution; Order Taking and Fulfillment; Distribution Channels; Infrastructure; Product; Service Delivery; Service Operations; Organizational Change and Adaptation; Public Ownership; Problems and Challenges; Programs; Groups and Teams; Sales; Salesforce Management; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Competitive Strategy; Corporate Strategy; Expansion; Technology; Hardware; Information Technology; Internet; Mobile Technology; Online Technology; Search Technology; Software; Web; Web Sites; Wireless Technology; Resource Allocation; Computer Industry; Electronics Industry; Entertainment and Recreation Industry; Information Technology Industry; Retail Industry; Service Industry; Technology Industry; Telecommunications Industry; Video Game Industry; United States; Minnesota; Minneapolis; Saint Paul; St. Paul
- 29 Aug 2017
- First Look
First Look at New Research and Ideas, August 29
were standard for start-ups, but some were unique to hedge funds—among them choosing the right fund structure, as well as how to raise capital for the management company versus raising capital to invest.... View Details
Keywords: Sean Silverthorne
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
one-standard-deviation increase in store labor brought about a 10 percent increase in profit margin. These findings ran contrary to the thinking of store managers that Ton interviewed. They consistently identified service View Details
- 20 Nov 2007
- First Look
First Look: November 20, 2007
ownership patterns across different towns, allowing credible identification of the effects of bank ownership on financial development, lending rates, and the quality View Details
Keywords: Martha Lagace
- 23 Sep 2014
- First Look
First Look: September 23
714-510 Health City Cayman Islands Narayana Health (NH) had been successfully delivering affordable high quality tertiary care to the masses in India through its chain of hospitals for over a decade. To... View Details
Keywords: Sean Silverthorne
- 20 Nov 2018
- First Look
New Research and Ideas, November 20, 2018
organizations, which often use capitated payments, and bundled payments. Nearly half (46%) of respondents say value-based contracts significantly improve the quality View Details
Keywords: Dina Gerdeman
- 20 Jun 2012
- Lessons from the Classroom
Teaching Leadership: What We Know
This is an obligation we should not and cannot take lightly. If the teaching of leadership comes with unique obligations for the instructor, it also begs similarly important questions about the nature and View Details
- 11 Jul 2006
- First Look
First Look: July 11, 2006
international business in the nineteenth century was not easily fitted into national categories. The place of registration, the nationality of shareholders, and the nationality View Details
Keywords: Sean Silverthorne
- 04 Apr 2008
- What Do You Think?
Who Owns Intellectual Property?
facilitates cooperation in the generation of intellectual capital ranging from new product development to research. It helps explain why the Gen Xers we discussed several months ago find it quite natural to... View Details
Keywords: by Jim Heskett
- 10 Nov 2011
- HBS Case
HBS Cases: Making Lincoln Center Cool Again
When Reynold Levy took over as president of New York's Lincoln Center for the Performing Arts in 2002, he faced a classic challenge for any nonprofit leader navigating a complex environment: staying relevant to the next generation. Levy... View Details
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
rose primarily because Toyota, with its push for continuous improvement, focused on operational excellence and produced more reliable, economical cars. Not surprisingly, Toyota's market capitalization during the last few years has... View Details
- 30 May 2000
- Research & Ideas
Market Makers Bid for Success
it. And as a company grows, the kind of people you look for is a little bit different, too. Early on, you do what you can to attract as high quality of a person as you can. We... View Details
- 26 Apr 2004
- Research & Ideas
A Clear Eye for Innovation
no way out of the conundrum—that established companies simply lack the flexibility to explore new territory. Some have suggested that big companies adopt a venture capital model, funding exploratory... View Details
- 08 Oct 2013
- First Look
First Look: October 8
Publications August 2013 The Industrial Policy Revolution I: The Role of Government Beyond Ideology Growth and the Quality of Foreign Direct Investment: Is All FDI Equal By:... View Details
Keywords: Sean Silverthorne
- 29 Jan 2019
- First Look
New Research and Ideas, January 29, 2019
coordinate with one another to reduce costs and ensure that patients were receiving the highest quality of care. PatientPing sold its platform to a range of customers, from... View Details
Keywords: Dina Gerdeman
- 19 Apr 2016
- First Look
April 19, 2016
Guiding Principles into Action: Human Rights at Barrick Gold (A) In 2010, Human Rights Watch, a well-regarded international NGO, approached Barrick Gold asserting that members View Details
Keywords: Sean Silverthorne
- 24 Aug 2016
- Research & Ideas
Can Obamacare Be Saved?
operating in the commercial employer market. Commercial employers buy health insurance for pools of employees–sometimes thousands of them. The decision-makers are often skilled View Details
- 08 Mar 2011
- First Look
First Look: March 8
at work and in how much time they devote to insiders vs. outsiders. We analyze the correlation between time use, managerial effort, quality of governance, and firm performance and interpret the empirical... View Details
Keywords: Sean Silverthorne
- 16 Feb 2016
- First Look
February 16, 2016
competition. The codes, instead, popularized a third way, an alternative vision for American capitalism that partnered private trade associations with government agencies. The codes of fair competition... View Details
Keywords: Sean Silverthorne
- 26 Jan 2016
- First Look
January 26, 2016
disclosure. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50424 forthcoming American Economic Review: Papers and Proceedings Productivity and Selection of Human View Details
Keywords: Sean Silverthorne