Quality Management - Publications - Faculty & Research

Lawrence A. Bossidy

Through a number of sweeping initiatives including the introduction of a total quality management program, Six Sigma, and the reduction of the workforce by 20%, Bossidy turned AlliedSignal around. When... View Details

Keywords: Automotive & Aerospace

05 May 2010
What Do You Think?

Is Denial Endemic to Management?

Bullard suggested that "Ruthless realism is, itself, pathological . The professional pilot denies a crash is inevitable until a second before impact, and that ability to believe one can save the ship is critical to the attitude of actually saving it."... View Details

Keywords: by Jim Heskett

29 Jul 2008
News

An Educational Start-Up

by experiencing it firsthand. Along the way, Sahlman highlighted some of the qualities that make Dr. John’s what he modestly termed “a reasonable case,” noting that it’s fairly straightforward while including the classic framework of... View Details

Keywords: Julia Hanna; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

December 2002
Case

National Economic Accounting: Past, Present, and Future

By: David A. Moss and Sarah A. Brennan

Presents the fundamentals of GDP accounting (including definitions, etc.), examines the history of national accounting, and surveys the international debate over "Green GDP." The first section explains the basic rules and definitions of national economic accounting and... View Details

Keywords: History; Natural Environment; Quality; Accounting; Forecasting and Prediction; Environmental Sustainability; Economy; United States

Citation

Educators

Purchase

01 Jun 2014
News

School Ties

education and business competitiveness." Balancing the Books Four ways that business is partnering with PK-12 Enabling innovation. Companies in San Antonio, Texas, worked to gain voter approval for a tax increase to fund quality... View Details

Keywords: Garry Emmons; Elementary and Secondary Schools; Educational Services

20 Apr 2020
Book

Why COVID-19 Raises the Stakes for Healthy Buildings

office building most likely will not return to “normal.” Even before the pandemic struck, there were plenty of reasons to be concerned about air quality and ventilation in the buildings where we live and work. After all, healthier indoor... View Details

Keywords: by Kristen Senz; Real Estate; Health

19 Sep 2024
Blog Post

A Day at Royal FloraHolland: The Epicenter of the Global Flower Market

hour after the sale is finalized. The Operational Might of RFH Royal FloraHolland's operational scale is truly breathtaking. Managing a network of 2,300 buyers, 3,400 members, and 4,800 suppliers, it facilitates an astonishing 101,000... View Details

04 Apr 2011
Research & Ideas

Attention Medical Shoppers: What Health Care Can Learn from Walmart and Amazon

percent of health care costs. Furthermore, when comparing health care at US hospitals, "The bell curve for quality and results does not match the bell curve for costs," he said. "There is a huge opportunity—in fact, a... View Details

Keywords: by Carmen Nobel; Health

01 Sep 2004
News

A Market-Based Prescription

The Bulletin caught up with HBS professor Regina E. Herzlinger this summer as she was en route to Nashville to accept the 2004 Healthcare Financial Management Association Board of Directors’ Award. The prestigious honor recognizes thought... View Details

Keywords: Deborah E. Blagg; Colleges, Universities, and Professional Schools; Educational Services; Health, Social Assistance

12 Sep 2016
Research & Ideas

What Brands Can Do to Monitor Factory Conditions of Suppliers

how to gauge the quality of an audit, or how to find factories with better performance records before spending millions of dollars in a country. On the other hand, if companies are committed to staying with their suppliers and helping... View Details

Keywords: by Michael Blanding

08 Dec 2015
First Look

December 8, 2015

Argentina and Chile over recent decades. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50182 forthcoming Management Science Creating Reciprocal Value Through Operational Transparency By: Buell, Ryan W., Tami Kim, and... View Details

Keywords: Sean Silverthorne

Profile

Abhay Saboo

wanted to be afraid to lead engineers and technical people." To complement his technical skills, he looked for employment "where I could learn how to work with good people to deliver great results." As a participant in the General Electric View Details

23 Jun 2015
First Look

First Look: June 23, 2015

and patenting data for 1,315 employees at the Indian R&D center of a Fortune 500 technology firm, I exploit a natural experiment where the assignment of managers for newly hired college graduates is mandated by rigid HR rules and is... View Details

Keywords: Sean Silverthorne

02 Sep 2002
What Do You Think?

What Can Business Schools Do to Avoid Bad Apples?

Several outstanding organizations I have studied regard hiring as their leaders and managers most important task, an "almost religious experience," in the words of one. The admissions process at business schools thus becomes the... View Details

Keywords: by James Heskett

01 Oct 2000
News

Silent Killers: Overcoming Barriers to Organizational Learning

employees are concerned, the problem in their organization had to do with the fundamentals of management and leadership, not the quality or commitment of the people nor the View Details

Keywords: Judith A. Ross

December 2012 (Revised August 2013)
Case

Nestlé: Agricultural Material Sourcing Within the Concept of Creating Shared Value (CSV)

By: Ray A. Goldberg and Lorin A. Fries

Corporate Head of Agriculture Hans Jöhr's mind raced in anticipation of the executive board meeting that afternoon. Jöhr recognized the meeting as a key opportunity to strategize far into the future, reexamining how his team's efforts in sustainable agricultural... View Details

Keywords: Agribusiness; Value Creation; Quality; Supply Chain Management; Social Issues; Environmental Sustainability; Problems and Challenges; Growth and Development Strategy; Agriculture and Agribusiness Industry; Health Industry

Citation

Educators

Purchase

01 Jun 2013
News

Education Innovation

system: "By practically any measure, the quality of public K–12 education in the United States is dismal." And the stakes are high. As Childress, deputy director of education at the Gates Foundation, outlined, research continues to show a... View Details

Keywords: Elementary and Secondary Schools; Educational Services

01 Feb 1998
News

Down on the Farm: Frank Burke (MBA '87)

For fans and management alike, with so much of professional sports now indistinguishable from other high-powered enterprises, where can one turn for an affordable and quality sports experience? Ask Frank... View Details

Keywords: Garry Emmons

04 Oct 2024
In Practice

Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged

more meaningful priorities at work and at home. As we begin the last quarter of 2024, Harvard Business School faculty experts provide research-based methods to deepen the quality of both working and personal lives. Their recommendations... View Details

Keywords: by Rachel Layne

01 Sep 2012
News

Supporting our Exceptional Faculty

Bell In recruiting candidates for HBS faculty positions over the years, one of the many qualities I’ve looked for is what I call “boundless interest,” a passion for not just business but for inquiry as well. Our exceptional faculty — over... View Details

Keywords: David E. Bell; professorships; Colleges, Universities, and Professional Schools; Educational Services

Publications