Pay It Forward - Publications - Faculty & Research

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Healthy Outcomes - Managing the Future of Work

HBS alum and Care.com CEO Sheila Marcelo, demographic trends and the changing role of women in the workforce mean that employers must “do the math” when it comes to care. By not accounting for costs like reduced productivity and increased... View Details

10 Jan 2024
Research & Ideas

Technology and COVID Upended Tipping Norms. Will Consumers Keep Paying?

service quality has gone down post-COVID, then it’s going to make it even more dissonant to pay a higher tip. Particularly for counter service. If I input my order into an app, and I go and pick View Details

Keywords: by Anna Lamb, Harvard Gazette

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

Delta will decide two years from now, ‘That was an initiative and now we’re done.’ They understand that it will take substantial investment in time and resources.” Atlanta is more than 50 percent Black Delta started as a Louisiana... View Details

Keywords: by Lane Lambert; Air Transportation

Web

Health Care - Institute For Strategy And Competitiveness

stakeholders to agree on a single overarching goal: improving health outcomes for patients while controlling the costs to deliver that care. Competition has failed in health care for the simple reason that it is based upon entirely wrong... View Details

10 Feb 2022
Research & Ideas

Why Are Prices So High Right Now—and Will They Ever Return to Normal?

It’s been a double whammy for pandemic-weary consumers: Not only have they endured shortages of everything from toilet paper to furniture and food, they have been paying higher prices for the dwindling number of goods that remain in... View Details

Keywords: by Rachel Layne

11 Feb 2002
Research & Ideas

The Quiet Leader—and How to Be One

It sounds almost paradoxical. A quiet leader? Yet quiet leaders—managers who apply modesty, restraint, and tenacity to solve particularly difficult problems—are more common than we think, says Harvard Business School professor Joseph L.... View Details

Keywords: by Martha Lagace

20 Aug 2021
Blog Post

Is the MBA Worth It? Hear What Recent HBS Grads Have to Say

you were to describe your HBS experience in 3 words what would they be? Energizing, eye-opening, and familial. Was an HBS MBA worth it? Absolutely. I tell people that all the time. That's not to say all MBAs are worth it for all people.... View Details

14 Dec 2010
First Look

First Look: Dec. 14

because external capital markets became more costly, but also because the efficiency of internal capital allocation increased significantly during the crisis. Our analysis provides new evidence on how the diversification discount and its... View Details

Keywords: Sean Silverthorne

12 Apr 2017
Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

they arrived. However, they had the option of choosing to read them in a different order. The researchers sought to find out whether deviating from the prescribed schedule would slow down or speed up the time it took the radiologists to... View Details

Keywords: by Carmen Nobel; Health

March 2022
Supplement

Winning Business at Russell Reynolds (B)

By: Ethan Bernstein and Cara Mazzucco

In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting–and... View Details

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January 2024
Supplement

Winning Business at Russell Reynolds

By: Ethan Bernstein and Cara Mazzucco

In an effort to make compensation drive collaboration, Russell Reynolds Associates’ (RRA) CEO Clarke Murphy sought to re-engineer the bonus system for his executive search consultants in 2016. As his HR analytics guru, Kelly Smith, points out, that risks upsetting—and... View Details

Keywords: Restructuring; Talent and Talent Management; Compensation and Benefits; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Culture; Performance Evaluation; Motivation and Incentives; Consulting Industry

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04 Sep 2001
Research & Ideas

Governing the Family-Run Business

kinds, it has been clear that every business able to improve governance reaped lasting benefits. If you are in a family enterprise, you need to learn the basics of governance and apply the best practices that exist in family business... View Details

26 Aug 2019
Research & Ideas

Lipstick Tips: How Influencers Are Making Over Beauty Marketing

it on, but that’s normal because it’s got glycolic in it,” Hughes says, glancing between the camera and a mirror as she massages a moisturizer into her skin. “I don’t really quite understand how glycolic face creams work. All’s I can tell... View Details

Keywords: by Dina Gerdeman; Consumer Products; Beauty & Cosmetics

06 Jun 2016
Research & Ideas

Skills and Behaviors that Make Entrepreneurs Successful

What makes a successful entrepreneurial leader? Is it the technical brilliance of Bill Gates? The obsessive focus on user experience of Steve Jobs? The vision, passion, and strong execution of Care.com’s Sheila Lirio Marcelo? Or maybe... View Details

Keywords: by HBS Working Knowledge

29 Nov 2022
Research & Ideas

Is There a Method to Musk’s Madness on Twitter?

and even foolhardy. Some in tech suggest there’s more of a “move fast, break things” strategy to it than perhaps meets the eye. How does it look to you? Wu: We shouldn’t be surprised by the management style... View Details

Keywords: by Christina Pazzanese, Harvard Gazette; Technology

24 Nov 2014
Research & Ideas

Corrupting Silence: Companies Must Speak Up Against Bribes

business world with revelations it had been paying bribes for contracts on a massive scale—eventually admitting to payouts in 60 percent of its markets, totaling $130 million... View Details

Keywords: by Michael Blanding

17 Jan 2018
Research & Ideas

If the CEO’s High Salary Isn't Justified to Employees, Firm Performance May Suffer

to provide some explanation and give a measured response justifying the pay disparity.” Connections between wage disparity and company performance are detailed in Rouen’s recent working paper, Rethinking Measurement of View Details

Keywords: by Dina Gerdeman

09 Nov 2023
News

From the Brink

Weiss, Chepenik, and other team members that the normal fiscal tools deployed by the Federal Reserve and the Treasury Department would be inadequate. An infusion of cash, for example, might provide short-term relief but it wouldn’t solve... View Details

Keywords: Ralph Ranalli

07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

"In the end, Enron was at the center of a truly delinquent society. Once Enron's ethical drift took hold, its collapse was only a matter of time," says HBS professor emeritus Malcolm S. Salter. As he explains in this Q&A and... View Details

Keywords: by Martha Lagace; Energy; Utilities

14 Mar 2017
First Look

First Look at New Research, March 14

short rates works through the expectations hypothesis, while forward guidance on QE works through expected future bond risk premia. If a QE operation is expected to be undone in the near term, then its... View Details