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  • 13 Mar 2005
  • Research & Ideas

Reinforcing Values: A Public Dressing Down

first few months of a turnaround, when uncertainty is high and setbacks are inevitable. Otherwise, there is little hope for sustained improvement. [...] Effective leaders explicitly reinforce organizational View Details
Keywords: by David A. Garvin & Michael A. Roberto
  • 15 Nov 2004
  • Research & Ideas

Solving the Health Care Conundrum

The U.S. health care industry is unique in that despite the presence of significant competition, which usually drives increased value through decreased costs and improved quality, the nature of the competition in health care has been... View Details
Keywords: by Michael E. Porter; Health
  • February 2017
  • Supplement

Truly Human Leadership at Barry-Wehmiller: Video Supplement

By: Jan Rivkin and Dylan Minor
Keywords: Job Cuts and Outsourcing; Values and Beliefs; Organizational Culture; Employees; Business Strategy; Manufacturing Industry
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  • 01 Jun 2002
  • News

Up to the Challenge: Lori Schock - Listen and Learn

into the new system illustrated to Schock the importance of flexibility and of valuing every team member. Her response was to deepen her involvement in the process by listening to the team and watching them work. While shadowing each team... View Details
Keywords: Kathleen Brill
  • 01 Apr 1999
  • News

Short Takes

Management from 1960 to 2000," Nolan highlights the critical shifts in the four eras in the evolution of IT. The Industrial Era, he writes, created an automation mindset, while the Data Processing Era led to organizational... View Details
Keywords: Eileen K. McCluskey
  • April 2025
  • Case

Thrivent: From Insurance Agents to Financial Advisors

By: Hubert Joly, Leonard A. Schlesinger and Tom Quinn
Thrivent, a midwestern financial services company with a centuries-long history rooted in Lutheranism, had reached $10 billion in revenue mostly by selling life insurance. In the 2020s, however, CEO Terry Rasmussen began a transformation process centered around the... View Details
Keywords: Change Management; Transformation; Talent and Talent Management; Customer Focus and Relationships; Customer Value and Value Chain; Forecasting and Prediction; Employee Relationship Management; Retention; Selection and Staffing; Job Design and Levels; Human Capital; Leading Change; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Insurance Industry; Financial Services Industry; United States; Minneapolis
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  • November 2020
  • Supplement

Integrating Beam Suntory (B)

By: David G. Fubini, Rawi Abdelal and David Lane
Supplements (A) case: The spring 2014 acquisition of U.S. alcoholic spirits maker Beam Inc. by Japan’s Suntory Holdings vaulted Suntory from 15th to third-largest international spirits company in the world. Yet Suntory had borrowed nearly the entire $16 billion... View Details
Keywords: Family Business; Communication; Borrowing and Debt; Globalization; Corporate Governance; Governing and Advisory Boards; Retention; Leadership; Supply Chain; Organizational Structure; Ownership; Relationships; Conflict and Resolution; Integration; Value Creation; Food and Beverage Industry; Japan; United States; Chicago
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  • 19 Jul 2004
  • Research & Ideas

Why Innovations Sit on the Shelf

force of valued managers, when asked by senior management to conduct and analyze a worldwide employee survey, refused to do so. They simply did not want to be associated with what they perceived would be yet another useless exercise. At... View Details
Keywords: by Michael Beer, Russell Eisenstat & Derek Schrader
  • Web

Private Equity Finance - Course Catalog

Deal Management This module explores the important choices that private equity firms make after closure of the transactions. In particular, the critical operational levers that drive value creation will be examined, as well as governance,... View Details
  • 01 Dec 2015
  • News

Ink

Alumni and Faculty Books for December 2015 Raje breaks C-suite workplaces into four categories: space used to enhance personal energy (think Zen gardens, cloth journals, and pictures of the family pup); space to create organizational... View Details
  • 13 May 2014
  • News

Willing Hands

place," he explains. "The team just needed a coach to get them organized to run the right plays." He cites HBS for providing that know-how, and more: "Do we need to be able to build a decision tree and create a net present value on a... View Details
Keywords: Julia Hanna; Construction; Real Estate
  • 01 Oct 2018
  • Blog Post

Josh Latson and his Fellowship: “It’s like a pie eating contest.”

learned at HBS. I’d say about five percent of my work drew upon my TOM [Technology & Operations Management] coursework, and the other 95% was LEAD [Leadership and Organizational Behavior].” Josh was given significant responsibility... View Details
Keywords: Health Care
  • May 2017
  • Teaching Note

Building a Developmental Culture: The Birth of Deloitte University

By: Boris Groysberg and Sarah L. Abbott
This Teaching Note is a companion piece to the case, “Building a Developmental Culture: The Birth of Deloitte University,” HBS No. 411-059. View Details
Keywords: Leading Change; Problems and Challenges; Organizational Change and Adaptation; Management Teams; Competency and Skills; Training; Employees; Values and Beliefs; Education Industry; Consulting Industry; United States
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  • 07 Sep 2011
  • First Look

First Look: Sept. 7

highlights that the level of local banking competition is key to determining which organizational structure provides better lending terms for small businesses. Read the paper: http://www.hbs.edu/research/pdf/08-101.pdf The Economic View Details
Keywords: Sean Silverthorne
  • 27 Mar 2007
  • First Look

First Look: March 27, 2007

seller the decision to waive rights involves giving up the value associated with a confidentiality right in exchange for an increase in buyer participation. Our analysis incorporates an endogenous interaction among three critical... View Details
Keywords: Martha Lagace
  • 01 Sep 2020
  • Blog Post

6 Ways to Support COVID-Weary Employees

as their mental well-being—a forthcoming article in American Psychologist examines current organizational psychology research to help business leaders manage COVID-related fallout in the workplace and develop solutions to ease the stress... View Details
Keywords: All Industries
  • 03 Oct 2018
  • What Do You Think?

How Should Managers Deal with the Challenges of Building an Inclusive Workplace?

quotas Instead, I favor an individualized approach where the organization names diversity and inclusion as values and then individuals are evaluated based on their words and behavior rather than on numbers.” Frances Pratt suggested that,... View Details
Keywords: by James Heskett
  • 07 Dec 2010
  • First Look

First Look: Dec. 7

regularly explore together: (1) Who is your primary customer? Have you organized your company to deliver maximum value to that customer? (2) How do your core values prioritize shareholders, employees, and... View Details
Keywords: Sean Silverthorne
  • 09 May 2017
  • First Look

New Research and Ideas, May 9

May 2017 Journal of Financial Economics The Value of Trading Relations in Turbulent Times By: Di Maggio, Marco, Amir Kermani, and Zhaogang Song Abstract—This paper investigates how dealers’ trading relationships shape their trading... View Details
Keywords: Sean Silverthorne
  • 07 Aug 2012
  • First Look

First Look: August 7

  PublicationsChange Agents, Networks, and Institutions: A Contingency Theory of Organizational Change Authors:Julie Battilana and Tiziana Casciaro Publication:Academy of Management Journal 55, no. 2 (April 2012) Abstract We develop a... View Details
Keywords: Sean Silverthorne