• November 2008 (Revised December 2008)
• Case

Differences at Work: Sameer (A)

By: Sandra J. Sucher and Rachel Gordon

Sameer, an Indian Muslim, is a summer intern in a small firm. Prompted by a conflict in the Middle East, members of the organization make a number of anti-Muslim jokes. Sameer wonders whether he should surface discomfort; he otherwise enjoys the firm, and is hoping to... View Details

Keywords: Prejudice and Bias; Ethnicity; Behavior; Religion; Organizational Culture; Middle East; India

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Sucher, Sandra J., and Rachel Gordon. "Differences at Work: Sameer (A)." Harvard Business School Case 609-053, November 2008. (Revised December 2008.)

• August 2007 (Revised January 2009)
• Case

Stryker Corporation: Capital Budgeting

By: Timothy A. Luehrman

Examines some parts of Stryker Corporation's systems and procedures for approving and authorizing capital spending of many different types, including buildings, machinery, and working capital for existing businesses, as well as transactions with third parties such as... View Details

Keywords: Working Capital; System; Organizational Culture; Policy; Capital Budgeting

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Luehrman, Timothy A. "Stryker Corporation: Capital Budgeting." Harvard Business School Case 208-046, August 2007. (Revised January 2009.)

• November 1987 (Revised June 1988)
• Case

ServiceMaster Industries, Inc.

By: James L. Heskett

The CEO of ServiceMaster Industries has convened an internal task force to come up with ideas for reorganizing the company to accommodate unusually fast growth. In developing both alternatives and criteria for appraising them, the task force has to keep in mind the... View Details

Keywords: Restructuring; Leading Change; Growth and Development Strategy; Organizational Culture

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Heskett, James L. "ServiceMaster Industries, Inc." Harvard Business School Case 388-064, November 1987. (Revised June 1988.)

• 08 Sep 2011
• What Do You Think?

What’s Apple’s Biggest Challenge: Replacing Steve or Wall Street?

years from now? What is Apple's post-Jobs future? What do you think? Jim Heskett's latest book,The Culture Cycle, was published in September. Original Article Discussions of management succession have been triggered once again in... View Details

Keywords: by James Heskett; Computer

• December 2012
• Course Overview Note

Entrepreneurial Management in a Turnaround Environment (EMTE) Fall 2012: Course Overview and Syllabus

Course Overview and Syllabus in the Fall Term 2012 for the Entrepreneurial Management in a Turnaround Environment (EMTE) course. View Details

Keywords: Entrepreneurial Management; Entrepreneurs; Entrepreneurship; Turnarounds; Bankruptcy Reorganization; Bankruptcy; Small ＆ Medium-sized Enterprises; Careers; Entrepreneurial Finance; Distressed Debt; Insolvency and Bankruptcy; Management Analysis, Tools, and Techniques; Management; Organizational Change and Adaptation; Organizational Culture

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Sharpe, Jim. "Entrepreneurial Management in a Turnaround Environment (EMTE) Fall 2012: Course Overview and Syllabus." Harvard Business School Course Overview Note 813-127, December 2012.

• 14 Apr 2019
• Interview

How to Build Psychological Safety, with Amy Edmondson

By: Amy C. Edmondson and Dave Stachowiak

Amy Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School. She has been recognized by the Thinkers50 global ranking of management thinkers for many years and was honored with their Talent Award in 2017. Amy is the author of... View Details

Keywords: Psychological Safety; Organizational Culture; Groups and Teams; Performance Effectiveness

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"How to Build Psychological Safety, with Amy Edmondson." Episode 404. Coaching for Leaders (podcast), April 14, 2019.

• February 1980 (Revised June 1984)
• Case

Quaker Steel and Alloy Corp.

By: John J. Gabarro

Lower middle-level manager is faced with the need to bring about a change in the call patterns of the sales force selling her product. Based on an earlier case by P.R. Lawrence. View Details

Keywords: Change; Managerial Roles; Organizational Culture; Salesforce Management; Steel Industry

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Gabarro, John J. "Quaker Steel and Alloy Corp." Harvard Business School Case 480-063, February 1980. (Revised June 1984.)

• 16 Feb 2021
• Cold Call Podcast

Fostering Authenticity and Employee Engagement at John Deere

Keywords: Re: Anthony Mayo; Manufacturing

• 08 Oct 2010
• What Do You Think?

Will Transparency in CEO Compensation Have Unintended Consequences?

Often the CEO is portrayed as 'the only person in the world who could do this job' You can thank the financial press for this mystique." In pointing out the futility of the effort, Rebecca West commented that "the current exclusionary process of creating CEOs... View Details

Keywords: by Jim Heskett

• 01 Aug 2012
• What Do You Think?

Should CEOs Worry About ‘Too Big to Succeed?’

"then we can more considerately say how big an organization needs to be to accomplish the ends " Srinivasan questioned whether size alone matters, pointing out that size has to be considered alongside such things as "conviction focus ability to create a... View Details

Keywords: by James Heskett; Manufacturing; Financial Services

• 06 Jul 2009
• What Do You Think?

Are You Ready to Manage in an Irrational World?

Summing Up What's rational in the world of management? Judging from replies to the question, "Are you ready to manage in an irrational world?," respondents to this column are ready. But they also conclude that the question is much more complex and subtle than... View Details

Keywords: by Jim Heskett

• July 2017 (Revised October 2017)
• Supplement

Becton Dickinson: Innovation and Growth (B)

By: Raffaella Sadun, Michael Beer and James Weber

This (B) case supplements the (A) case by providing additional information and updates through early 2016. View Details

Keywords: Transformation; Change Management; Innovation Leadership; Mergers and Acquisitions; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Strategy; Medical Devices and Supplies Industry; Health Industry; Manufacturing Industry; United States

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Sadun, Raffaella, Michael Beer, and James Weber. "Becton Dickinson: Innovation and Growth (B)." Harvard Business School Supplement 717-504, July 2017. (Revised October 2017.)

• March 2008 (Revised December 2008)
• Case

KIPP 2007: Implementing a Smart Growth Strategy

By: Stacey M. Childress and Maura Lynn Marino

After opening 60 schools in 8 years through opportunistic growth, the national office of the KIPP schools network has designed a strategy dubbed "smart growth." Each KIPP school is a separately incorporated entity led by a principal who was selected and trained by the... View Details

Keywords: Education; Organizational Culture; Entrepreneurship; Growth and Development Strategy; Education Industry; United States

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Childress, Stacey M., and Maura Lynn Marino. "KIPP 2007: Implementing a Smart Growth Strategy." Harvard Business School Case 308-073, March 2008. (Revised December 2008.)

• August 2002 (Revised December 2002)
• Case

Quality Imaging Products (QIP)

Martin Stein, a recent business school graduate, is the new owner of Quality Imaging Products (QIP), a $10-million-a-year remanufacturer of printer and copier ink cartridges. Within weeks of buying the company, QIP's vp for finance, gives an ultimatum: a raise or he... View Details

Keywords: Business or Company Management; Organizational Culture; Crisis Management; Manufacturing Industry

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Spear, Steven J., and Jonathan P Groberg. "Quality Imaging Products (QIP)." Harvard Business School Case 603-057, August 2002. (Revised December 2002.)

• November 2008 (Revised September 2014)
• Background Note

Differences at Work: The Leadership Challenge

By: Sandra J. Sucher

This note reviews research findings on the leadership challenges of diversity, including the social psychology of similarity and difference, the value of multiple perspectives to problem-solving, the relationship between diversity and firm performance, and management... View Details

Keywords: Prejudice and Bias; Leadership; Behavior; Ethics; Organizational Culture; Diversity

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Sucher, Sandra J. "Differences at Work: The Leadership Challenge." Harvard Business School Background Note 609-056, November 2008. (Revised September 2014.)