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  • September 2024
  • Case

Xendit: Hiring for Growth

By: Jeffrey F. Rayport, Steve Castano, Quoc Anh Nguyen and Claire Wu
In 2019, Xendit, a growth-stage Southeast Asia (SEA) fintech venture based in Jakarta, was looking to hire a Head of Sales and Head of Product to lead its next phase of growth. Founded by Moses Lo and Tessa Wijaya, Xendit provided payment infrastructure, modeling... View Details
Keywords: Fintech; Financing and Loans; Entrepreneurship; Jobs and Positions; Sales; Product; Growth and Development; Selection and Staffing; Organizational Culture; Expansion; Financial Services Industry; Technology Industry; Southeast Asia; Indonesia; Philippines
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  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

assembly plant could change its stamping presses from one model to another in eight minutes, compared with the eight hours GM plants spent to change over the same basic equipment. Clearly a deviation of this magnitude between its current... View Details
Keywords: by Robert S. Kaplan; Service
  • Web

General Management Awards & Honors - Faculty & Research

: Included on the 2021 Thinkers50 list—a list of the world's most influential management thinkers. Krishna G. Palepu : Winner of the 2021 Case Centre Award in the Production and Operations Management category for “Ant Financial (A)” with... View Details
  • 20 Oct 2003
  • Research & Ideas

Gaps in the Historical Record: Development of the Electronics Industry

worldwide in high-tech industries. The technological and institutional infrastructure of the new consumer electronics industry was determined in the crucible of international competition between four companies in the 1970s and 1980s—RCA, Sony, Matsushita, and Philips.... View Details
Keywords: by Alfred D. Chandler Jr.; Consumer Products
  • May 2016
  • Case

The Inexorable Rise of Walmart? 1988—2016

By: John R. Wells and Gabriel Ellsworth
In October 2015, Walmart surprised investors by announcing that it expected flat sales growth for 2015 and growth of only 3% to 4% over the coming three years. Profits would also fall due to significant investments in people and technology. The company’s stock price... View Details
Keywords: Asda; Costco; David Glass; Convenience Stores; Discount Retailing; Dollar Stores; Doug McMillon; E-commerce; Online Retail; General Merchandise; Grocery; Lee Scott; Mike Duke; Multichannel Retailing; Omnichannel; Neighborhood Market; Sam Walton; Sam's Club; Store Formats; Supercenter; Supermarket; Warehouse Clubs; Merchandising; Walmart; Wal-Mart; Globalized Firms and Management; Competitive Strategy; Corporate Strategy; Growth and Development Strategy; Business Units; Business Divisions; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Film Entertainment; Television Entertainment; Banks and Banking; Price; Profit; Revenue; Food; Global Range; Cross-Cultural and Cross-Border Issues; Global Strategy; Business History; Compensation and Benefits; Employees; Human Capital; Labor Unions; Wages; Business or Company Management; Goals and Objectives; Management Succession; Brands and Branding; Product Positioning; Distribution; Supply Chain; Supply Chain Management; Public Ownership; Problems and Challenges; Labor and Management Relations; Strategy; Adaptation; Business Strategy; Competition; Competitive Advantage; Diversification; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Web; Web Sites; Retail Industry; Food and Beverage Industry; Distribution Industry; Banking Industry; United States; Arkansas; Bentonville
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  • 29 Aug 2023
  • News

Helping Consumers Decarbonize their Purchases

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Hi, this is Dan Morrell, host of Skydeck. In this episode, we’re going to be highlighting an episode of another HBS podcast: Climate Rising, which focuses on what businesses are doing, can do, and should do... View Details
  • Web

Entrepreneurship Course Online | HBS Online

several important aspects of entrepreneurship like investment structure, fundraising, and valuation. Entrepreneurship Essentials covered these topics well and I was surprised at some of the additional takeaways I had. Maggie Robb Head of View Details
  • 07 Feb 2019
  • Book

How Big Companies Can Outrun Disruption

scale might actually be an advantage for innovation motivated me to write this book. Lagace: As you say, innovation is a broad term. What does it mean to you? Pisano: Innovation means change that creates economic value. Innovations can be about technological change,... View Details
Keywords: by Martha Lagace
  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

that companies can save 20-30 percent on costs by improving processes. In fact, we heard from two companies who are considered gold standards in operational efficiency in their industries, and in examining and honing their processes, they... View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • Profile

Kiran Gandhi

Berklee, HBS, and MIT students together to discuss problems in the music industry. We’ve modeled our meetings on the Socratic method seen in the HBS classroom: Everyone gets reading material in advance so they can make informed... View Details
Keywords: Entertainment/Media
  • 25 Aug 2022
  • News

Up on the Corner

model could have implications well beyond the corner of West Baltimore and South Calhoun. “What Nadine is doing is essential for the future of Baltimore—and for the future of all of our cities,” Abdelal says. The stop-work order that has... View Details
Keywords: Alexander Gelfand; photographed by Melissa Golden; Real Estate
  • 24 May 2017
  • News

Ilene H. Lang, MBA 1973

and helped take the company public. Along the way, she developed policies that enabled women to thrive at work—telecommuting (before it had a name) and flexible scheduling, among others. “There were no models for how to manage work life... View Details
Keywords: Susan Young
  • Article

Are All Certified EHRs Created Equal? Assessing the Relationship between EHR Vendor and Hospital Meaningful Use Performance

By: A Jay Holmgren, Julia Adler-Milstein and Jeffrey McCullough
Objective
The federal electronic health record (EHR) certification process was intended to ensure a baseline level of system quality and the ability to support meaningful use criteria. We sought to assess whether there was variation across EHR vendors in the... View Details
Keywords: Hospitals; Electronic Health Records; Digital Health; Health Care and Treatment; Information Technology; Service Delivery; Performance Evaluation
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  • 22 Feb 2022
  • News

New Urban Order

expected to grow. Those combined forces present an existential challenge—and a megalopolis-sized opportunity—for entrepreneurs. “As population growth and weather-related pressures increase, the necessity of using our existing resources more efficiently will make the... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
  • 12 Nov 2021
  • News

Alumni Business Leaders on Confronting the Climate Change Challenge

global and a series of regional B Climate Collectives designed to support businesses to share what they are learning on topics such as how to move to a regenerative business model. How might you explore ways to reimagine your business View Details
  • 27 Sep 2011
  • First Look

First Look: September 27

model for explaining how network resources contribute to organizational performance. Reach is the extent to which an organization's network connects it to diverse and distant partners. Richness represents the potential value of the... View Details
Keywords: Sean Silverthorne
  • 12 Jul 2004
  • Research & Ideas

Enron’s Lessons for Managers

widespread and so toxic in Enron." Salter, a specialist in corporate strategy and corporate governance who is also writing a book on Enron, said he is trying to operate as a sort of forensic analyst. Forensic scientists usually fill... View Details
Keywords: by Martha Lagace
  • 10 Sep 2001
  • Research & Ideas

Do You Have Change Fatigue?

its operating companies. Two weeks after the kickoff event—three fabulous days of inspirational talks by inventors, creators, and consultants—each attendee received a big box with the words "Tool Kit" on the front. It was filled... View Details
Keywords: by Nick Morgan
  • September 2024
  • Case

Eat App: Building and Monetizing an End-to-End Dining Experience Solution

By: Elie Ofek and Ahmed Dahawy
Founded in 2015 in Bahrain, Eat App was an up-and-coming player in the global restaurant management software business. In early 2024, having shifted to a product-led growth strategy, the company’s co-founders faced a host of decisions that could greatly impact their... View Details
Keywords: Price; Growth and Development Strategy; Product Marketing; Negotiation Deal; Internet and the Web; Value Creation; Profit; Revenue; Applications and Software; Product; Food and Beverage Industry; Technology Industry; Bahrain; United Arab Emirates; Abu Dhabi; Dubai
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  • 28 Apr 2022
  • Research & Ideas

Can You Buy Creativity in the Gig Economy?

a percentage of the revenue they generate by platforms, as J. K. Rowling was with the Harry Potter series, which made her a multimillionaire. In China, some authors have become wealthy under revenue-sharing models on platforms, but the... View Details
Keywords: by Pamela Reynolds