Observation - Publications - Faculty & Research

March 2024
Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern

Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details

Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry

Citation

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16 Nov 2015
HBS Seminar

Vish Krishnan, Professor of Innovation, Technology & Operations, University of California San Diego Rady School of Man

24 Aug 2020
Research & Ideas

How Much Will Remote Work Continue After the Pandemic?

is considerable variation across industries. Remote work is much more common in industries with better educated and better paid workers. Respondents in better educated and higher paid industries have also observed less productivity loss... View Details

Keywords: by Kristen Senz

01 Mar 2023
News

Step Change

outlet by which creativity can currently find its fullest expression and support at a time when journalism and the arts are given more scrutiny. Before the revolution, you might aspire to a government post or a job with a multinational, View Details

Keywords: Julia Hanna; photographed by Abdelrahman Gabr – Koree; entrepreneurship; women; venture capital; Egypt; developing economies; Finance

11 Jan 2010
Research & Ideas

Mixing Open Source and Proprietary Software Strategies

but there were many firms that then found they had a hard time being profitable. For example, some observers say that Sun Microsystems ended up being acquired by Oracle because it was too open. There is definitely a lot of thinking out... View Details

Keywords: by Julia Hanna; Web Services

29 Oct 2006
Research & Ideas

The History and Influence of Andy Grove

anyone who knew anyone who knew him, any questions. I took a chance. I decided that for this one time in my professional life I would sacrifice perspective for access. It is not a decision I regret. As I observe in the book's... View Details

Keywords: by Sean Silverthorne; Computer

30 Mar 2018
What Do You Think?

What Should Mark Zuckerberg Do?

opted for only minimal control in order to create larger personal networks. Further, there was little governmental regulation of social networking companies protecting those users. In the past two weeks, Facebook’s world had changed with New York Times and London View Details

Keywords: by James Heskett; Web Services; Information Technology

16 Aug 2004
Research & Ideas

Luxury Isn’t What It Used to Be

their lives." "More and more, we're seeing consumption being wrapped up in our personal lives and experiences with others," observes Professor Koehn. "Great brands are all about psychology, not only mass advertising or... View Details

Keywords: by Julia Hanna; Consumer Products

Web

Sexual Harassment - Race, Gender & Equity

is in this Report US-based alumni who work full time and whose spouses or partners also work full time. The observed data from our 2018 survey, Life & Leadership After HBS: Personal and Professional Paths, have been weighted to represent... View Details

06 Aug 2019
Cold Call Podcast

Super Bowl Ads Sell Products, but Do They Sell Brands?

along, but Shelly, can you just tell me, what prompted you to write this case? Santana: I was teaching a course on branding this year, and we were going to do a module on brand storytelling. I thought the Super Bowl is such a unique opportunity to explore, and examine,... View Details

Keywords: Advertising; Sports; Entertainment & Recreation; Media & Broadcasting

31 May 2017
What Do You Think?

Can Amazon Do What Walmart Couldn’t, Stop the 'Wheel of Retailing'?

in Shakespeare and English, became fascinated with the retailing field. In 1958, he described what was happening in the world of retail after the Second World War. He observed that new retailing concepts typically begin with low-price... View Details

Keywords: by James Heskett; Retail

04 May 2021
Blog Post

Asian American Pacific Islander Heritage Month at HBS

on my childhood, my parents supported me in learning how to draw since I was three, which equipped me with extraordinary senses to observe the world around me. Even though Asian culture doesn’t celebrate expressiveness, my parents would... View Details

20 Jan 2023
News

Free Spirits

Meanwhile, their first run of product was at the copacker, the Shopify site was awaiting its final bells and whistles, and launch parties needed to be finalized. Dry January was just around the corner, and all the evidence suggests that more and more Americans would... View Details

Keywords: Jen McFarland Flint; Food Services and Drinking Places; Hospitality

23 Jun 2008
Research & Ideas

Innovative Ways to Encourage Personal Savings

savings. They play the lottery heavily. They are optimistic about their future. That characterized more than half of the folks in the survey. I have observed use of the products elsewhere, and wrote a case study about one in South Africa... View Details

Keywords: by Martha Lagace; Financial Services

04 Feb 2013
Research & Ideas

Are the Big Four Audit Firms Too Big to Fail?

rules and thus on capital markets, observes Karthik Ramanna, an associate professor and Henry B. Arthur Fellow in the Accounting and Management unit at Harvard Business School, where he studies the political economy of corporate... View Details

Keywords: by Martha Lagace; Accounting

TeachingInterests

MBA Elective Curriculum-- Competing Through Business Models

By: Ramon Casadesus-Masanell

The words “business model” are inescapable in our daily fare of business news. These two ubiquitous words seemed to effortlessly rise up to prominence during the dot-com boom of the late 1990s. When businesspeople, journalists, academics, and other... View Details

10 Oct 2011
Research & Ideas

Retailing Revolution: Category Killers on the Brink

trend in productivity of the space, inventory, and labor in a category will determine the future viability of the economics of the store. We believe that if retailers observe a serious negative trend in GMROI over time in a category, they... View Details

Keywords: by Rajiv Lal & Jose B. Alvarez; Retail

Research Summary

Overview

By: Reshmaan N. Hussam

Engaged with field work in South Asia and East Africa, Professor Hussam places a focus on exploring questions with strong theoretical motivation in the economics literature as well as relevant downstream policy implications. Her research spans four broad interests.... View Details

2009
Working Paper

International Differences in the Size and Roles of Corporate Headquarters: An Empirical Examination

By: David J. Collis, David Young and Michael Goold

This paper examines differences in the size and roles of corporate headquarters around the world. Based on a survey of over 600 multibusiness corporations in seven countries (France, Germany, Holland, UK, Japan, US, and Chile) the paper describes the differences among... View Details

Keywords: Business Headquarters; Size; Organizational Structure; Culture; Japan; France; Germany; Netherlands; United Kingdom; United States; Chile