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  • Research Summary

Overview

By: Regina E. Herzlinger
Winner of the Harvard Business School outstanding teacher award and research awards from U.S. and international health care and accounting organizations: 2016 “60 of the Most Powerful People in Healthcare in 2016,” Becker’s Hospital Review, January 3, 2017 ; 2014 ... View Details
Keywords: Innovation and Management; Insurance; Service Delivery; Service Operations; Information Technology
  • 1976
  • Report

Financial Crisis in the Social Security System

By: Robert S. Kaplan
Keywords: Financial Crisis; Insurance; Public Sector
Related
  • 12 PM – 1 PM EDT, 05 Oct 2016
  • Webinars: Trending@HBS

Negotiating the Impossible: Break Deadlocks and Resolve Conflicts (without Money or Muscle)

Some negotiations are easy. Others are more difficult. And then there are situations that seem completely hopeless. Conflict is escalating, people are getting aggressive, and no one is willing to back down. To top it off, you have little power or other resources with... View Details
  • 01 Sep 2007
  • News

Faculty Books

and pushing costs out of the reach of millions. Herzlinger outlines a plan for a consumer-driven system that puts insurance money in the hands of patients, removes the middleman in the doctor-patient relationship, and gives employers cost... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2015
  • News

Alumni and Faculty Books for June 2015

Blameless Victim: Our Ten-Year Legal Battle against Zurich American Insurance and American International Group by Harold S. Rhodes (MBA 1980) (CreateSpace Independent Publishing Platform) This is the detailed story of the Rhodes family’s... View Details
  • 01 Dec 2017
  • News

Research Brief: Developing High-Tech Talent

occupations, such as computer support specialists, insurance underwriters, and customer service representatives. Fuller also contends that American companies should consider learning from their European counterparts, which provide... View Details
Keywords: Dan Morrell
  • 07 Aug 2009
  • What Do You Think?

Why Can’t Americans Get Health Care Right?

Freyd); profit-oriented risk managers and payment processors such as insurers (R. MacKenzey, Emre Erkut, and others); specialized service providers (including malpractice lawyers) at various points in the channel (C. J. Cullinane, Michael... View Details
Keywords: by Jim Heskett; Health
  • 18 Jun 2001
  • Lessons from the Classroom

Why Leaders Need Great Books

"I sold funeral insurance to North Carolina black people. I myself am not black. Like everybody else who was alive fifty-nine years ago, I was so young then, you know? I still feel bad about what went on. My wife says: telling... View Details
Keywords: by Martha Lagace
  • 28 Jul 2015
  • First Look

First Look: July 28, 2015

Accumulation and Labor Force Participation of Disability Insurance Applicants By: Shu, Pian Abstract—This paper provides empirical evidence of the existence of forward-looking asset-accumulation behavior among disability-insurance... View Details
Keywords: Carmen Nobel
  • October 2022
  • Supplement

Beam Dental (B)

By: Rembrand Koning and Alicia Dadlani
In May 2016, venture-backed Beam Dental was on the brink of financial collapse. Cofounder and CEO Alex Frommeyer weighed the unattractive terms of a bridge loan offered by Beam’s largest investor. Frommeyer needed to decide whether to accept the terms or concede defeat... View Details
Keywords: Business Startups; Business Strategy; Entrepreneurship; Insolvency and Bankruptcy; Financing and Loans; Insurance Industry; United States; Kentucky; Ohio
Related
  • July 1996
  • Teaching Note

Empire Blue Cross and Blue Shield (A)-(H) TN

By: Regina E. Herzlinger and Ramona Hilgenkamp
Teaching Note for (9-195-216--223). View Details
Keywords: Insurance Industry
Related
  • August 1995 (Revised August 1995)
  • Case

CIGNA Property and Casualty Reengineering (A)

By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin
Reengineering was introduced at CIGNA Corp. in 1988. CIGNA entered a second wave reengineering effort through a major project at CIGNA P&C, one of CIGNA's larger businesses. P&C was in financial crisis and as a result brought in a new executive team in 1991 to head the... View Details
Keywords: Transformation; Cost vs Benefits; Design; Growth and Development; Analytics and Data Science; Growth and Development Strategy; Balanced Scorecard; Financial Crisis; Crisis Management; Projects; Information Technology; Insurance Industry
Related
  • August 2013
  • Teaching Note

Seeking Alpha in the Afterlife: CMG Life Services and the Life Settlement Industry

By: Lauren Cohen
Keywords: Investing; Asset Management; Failure; Insurance Industry; United States
Related
  • April 2013 (Revised June 2016)
  • Case

AIG and the American Taxpayers (A)

By: Karthik Ramanna and Matthew Shaffer
Explores the decision faced by AIG's board on whether to join shareholder and ex-CEO Maurice Greenberg's lawsuit against the U.S. government. The suit, argued by super-lawyer David Boies (of Bush v. Gore and California Gay Marriage fame), claims that in September 2008... View Details
Keywords: Property Rights; Financial Institutions; Financial Markets; Financial Crisis; Property; Insurance Industry; United States
Related
  • July 1993
  • Case

Future of Distributed Systems at Aetna, The

By: F. Warren McFarlan and Chris L Marshall
Keywords: Information Technology; Strategy; Insurance Industry
Related
  • April 2009
  • Teaching Note

Tokyo AFM (TN)

By: Francois Brochet
Teaching Note for [109056]. View Details
Keywords: Accounting; Economics; Organizational Change and Adaptation; Revenue; Insurance Industry; Japan
Related
  • November 2007 (Revised March 2009)
  • Supplement

OppenheimerFunds and Take-Two Interactive (B)

By: Jay W. Lorsch, Andrew Hill and Kaitlyn Simpson
Keywords: Insurance Industry
Related
  • May 1979 (Revised March 1984)
  • Case

Quality Life of New York

By: James I. Cash Jr.
Keywords: Insurance Industry; New York (state, US)
Related
  • 22 Jun 2009
  • Research & Ideas

“Too Big To Fail”: Reining In Large Financial Firms

use tools they already had, or they neglected to request new tools to meet the challenges of an evolving financial system." -David Moss Among the proposed new regulations: higher capital requirements; leverage limits; FDIC-like insurance... View Details
Keywords: by Roger Thompson; Banking; Financial Services

    Henry S. Dennison

    In 1916, Dennison Manufacturing established the first employer-initiated unemployment insurance system in the United States. Dennison also initiated a program to end absentee stockholder control over company policy, called the “Management... View Details
    Keywords: Wood, Paper & Forestry