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Show Results For
- All HBS Web
(1,949)
- People (2)
- News (640)
- Research (936)
- Events (6)
- Multimedia (2)
- Faculty Publications (402)
- 01 Dec 2015
- News
Truth in Lending
Illustration by Jon Krause What percentage of managers do you think steal from their companies? Your answer to that question can tell a financial institution a lot about your creditworthiness, says DJ DiDonna (MBA 2010), cofounder and... View Details
Keywords: April White
- 11 Oct 2024
- News
Highlights from the Fall 2024 Alumni Board Meeting
Harvard Business School hosted its annual fall Alumni Board Meeting in late September, bringing together its members for a three-day event that included interactive sessions with faculty and HBS leadership on the School and its programs, a dinner and reception with MBA... View Details
- 07 Apr 2009
- First Look
First Look: April 7, 2009
average, use unverifiable discretion to convey private information on future cash flows; in contrast, agency theory predicts managers, on average, use unverifiable discretion opportunistically. We test these alternative hypotheses using a... View Details
Keywords: Martha Lagace
- 01 Mar 2010
- News
Light Looks Back on Forty-Year HBS Career
When you became Dean, were there surprises for you nonetheless? It wasn’t a complete surprise, but one of the interesting things was to see how information dries up when you become the head of an organization. For years I had been a close... View Details
- 01 Dec 2016
- News
HBS Alumni On Leading Their Alma Mater
at an inflection point. How can the modern educational institution encourage innovation and experimentation? What are the practical steps you take? SG: I recently met with the IT Strategy Board—a governance group overseeing View Details
Keywords: Dan Morrell
- 01 Jun 2007
- News
Fixing America’s Leadership Deficit
March 21 panel discussion, cosponsored by the Kennedy School’s Center for Public Leadership and Institute of Politics, may be viewed at www.iop.harvard.edu/index.php. Click on “Forum Archive.” View Details
Keywords: Government
- Article
Are Self-service Customers Satisfied or Stuck?
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "Are Self-service Customers Satisfied or Stuck?" Production and Operations Management 19, no. 6 (November–December 2010). (Awarded the Decision Sciences Institute Stan Hardy Award for Outstanding Paper Published during 2010 in the Field of Operations Management.)
- 01 Oct 2018
- News
A Transformative Experience
Dr. Claudio L. Haddad (OPM 12, 1987) is chairman of the board of Insper Institute of Education & Research in Brazil and a 2018 recipient of the HBS Alumni Achievement Award. In this interview, he explains the goal of the school. “How did... View Details
Keywords: Educational Services
- 01 Sep 2013
- News
Leading the Way
for business education. What must we do to ensure we remain an institution that educates leaders who make a difference in the world 10, 25, or even 50 years from now? This is a mission the world desperately needs us to fulfill. Business... View Details
- 2024
- Working Paper
Capital Market Integration and Growth across the United States
By: Leonardo D'Amico and Maxim Alekseev
What drives the integration of national financial markets and what are its consequences for regional growth? We digitize and collect US state-level banking data from 1953 to 1983 and document a tight link between high nominal short rates and financial integration,... View Details
- 01 Jun 2012
- News
Around the World
conversations in all the case discussions enriched by student immersion experiences, and what you get is much more depth in how students engage and learn from each other.” Over the long haul, Oberholzer-Gee expects students will remember several key lessons. First,... View Details
- 11 Mar 2014
- Research & Ideas
Book Excerpt: ’Entrepreneurship and Multinationals’
Yet this literature has had much more to say about international trade and institutional structures than about entrepreneurship and MNEs. Indeed, the story of the creation of the nineteenth-century global economy has been written about... View Details
Keywords: Re: Geoffrey G. Jones
- Profile
Casey Gerald
Brothers in the summers of 2007 and 2008, he got an inside view of the firm’s dramatic collapse. “It’s the story of my generation,” Casey says. “No one thought an institution like that would come tumbling down. But we all saw how fragile... View Details
- Web
Policy - Business & Environment
(not fact).” [13] “ Victory will be achieved when average citizens understand (recognize) uncertainties in climate science ” Industry internal document 1998 American Petroleum Institute [14] Example of advertisement used by View Details
- 01 Feb 2001
- News
New Fitzhugh Professorship Celebrated
University in 1934. Fitzhugh became engrossed in his experience at Howard, which stretched into the next three decades and left an indelible mark on the school and its business curriculum. He worked diligently to build Howard's business program. Among other... View Details
- Web
Online Harassment | About
“intense personal harassment” under the University-wide Statement on Rights and Responsibilities (USRR) and “bullying” under the Non-Discrimination and Anti-Bullying Policies (NDAB) . Doxing occurs under these policies when a community member publicly shares an... View Details
- 01 Jun 2008
- News
A Binary Formula
that each of these different institutions is innovative and successful, and we want to better understand their best practices.” HBS professor Gary Pisano has long researched and written about the biotech industry. “The competitive... View Details
- 01 Dec 2009
- News
Faculty Books
Gulati states that managers have figured out what consumers want and what their company should offer but are only now appreciating the huge institutional barriers that prevent them from delivering. He offers a practical process by which... View Details
- 05 May 2022
- News
Lesson Plans
about 30 million learning minutes a day, to about 85 million learning minutes per day. But then we also realized there was just a lack of leadership and an information gap on what should people be doing? What should parents be doing? What... View Details
- 01 Mar 2012
- News
Competitiveness at Risk
Porter: HBS alumni are in leadership positions all over the world, and they are making critical choices that determine the ultimate success of the US economy. The ability to get this in-depth information from our alumni and to have so... View Details