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      • September 1999 (Revised September 1999)
      • Case

      Convergys Corporation

      By: Stephen P. Bradley and Kelley Porter
      Focuses on the important issue of capturing the synergies between the two sides of the business, Information Management Group (IMG) and Customer Management Group (CMG). In addition, the case also addresses strategic issues from each of the individual businesses. For... View Details
      Keywords: Customer Focus and Relationships; Customer Satisfaction; Growth and Development Strategy; Management Practices and Processes; Service Delivery; Service Operations; Strategy; Competitive Strategy; Corporate Strategy; Information Industry; Service Industry
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      Bradley, Stephen P., and Kelley Porter. "Convergys Corporation." Harvard Business School Case 700-042, September 1999. (Revised September 1999.)
      • July 1999 (Revised July 1999)
      • Teaching Note

      Guidant: Cardiac Rhythm Management Business (A) and (B) TN

      By: Steven C. Wheelwright and Edward T Smith
      Teaching Note for (9-698-021) and (9-698-024). View Details
      Keywords: Health Care and Treatment; Product Marketing; Health Industry
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      Wheelwright, Steven C., and Edward T Smith. "Guidant: Cardiac Rhythm Management Business (A) and (B) TN." Harvard Business School Teaching Note 600-005, July 1999. (Revised July 1999.)
      • June 1999 (Revised May 2000)
      • Exercise

      Working with your "Shadow Partner" in the healthcare industry (A)

      By: Richard L. Nolan
      Intended to introduce individuals to search engines and databases on the Internet, in particular those that are available to HBS. This exercise is a more difficult version of Working with Your "Shadow Partner" and is intended for those with some previous Internet... View Details
      Keywords: Health Care and Treatment; Internet and the Web; Health Industry
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      Nolan, Richard L. Working with your "Shadow Partner" in the healthcare industry (A). Harvard Business School Exercise 399-177, June 1999. (Revised May 2000.)
      • May 1999 (Revised July 2000)
      • Teaching Note

      Reading Rehabilitation Hospital: Implementing Patient-Focused Care TN

      By: Jody H. Gittell and Sandra J. Sucher
      Teaching Note for (9-898-172). A rewritten version of an earlier teaching note. View Details
      Keywords: Health; Health Care and Treatment; Medical Specialties; Health Testing and Trials; Valuation; Service Operations; Balance and Stability; Production; Demand and Consumers; Risk and Uncertainty; Technology; Health Industry
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      Gittell, Jody H., and Sandra J. Sucher. "Reading Rehabilitation Hospital: Implementing Patient-Focused Care TN." Harvard Business School Teaching Note 899-139, May 1999. (Revised July 2000.)
      • March 1999
      • Case

      Merck & Co., Inc.: Corporate Strategy, Organization and Culture (A)

      By: Michael Beer and Perry Fagan
      In the early 1990s, Merck faced a series of challenges because of significant changes in its competitive and regulatory environment (e.g., growth in power of pharmaceutical buyers like managed care organizations led to price pressures and President Clinton's review of... View Details
      Keywords: Organizational Change and Adaptation; Business or Company Management; Organizational Culture; Problems and Challenges; Management Practices and Processes; Competitive Strategy; Management Teams; Health Care and Treatment; Governing Rules, Regulations, and Reforms; Situation or Environment; Alignment; Pharmaceutical Industry; United States
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      Beer, Michael, and Perry Fagan. "Merck & Co., Inc.: Corporate Strategy, Organization and Culture (A)." Harvard Business School Case 499-054, March 1999.
      • March 1999 (Revised February 2000)
      • Case

      Patient Care Delivery Model at the Massachusetts General Hospital, The

      By: Amy C. Edmondson, Richard M.J. Bohmer and Emily Heaphy
      Examines the implementation of a new patient care delivery model at Massachusetts General Hospital. Uses clinical and financial data to examine different choices for staffing non-physician health care professionals and to understand the challenges of managing change... View Details
      Keywords: Change Management; Service Delivery; Health Care and Treatment; Health Industry; Massachusetts
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      Edmondson, Amy C., Richard M.J. Bohmer, and Emily Heaphy. "Patient Care Delivery Model at the Massachusetts General Hospital, The." Harvard Business School Case 699-154, March 1999. (Revised February 2000.)
      • February 1999
      • Case

      Lifeline Systems, Inc. (B)

      By: H. Kent Bowen and Marilyn Matis
      In 1997, Lifeline Systems continues to grow its service business to $32 million, 56% of the company's total revenues. More local hospital Lifeline programs turn over their monitoring service to Lifeline Central, expanding the company's subscriber base by 30%. The... View Details
      Keywords: Health Care and Treatment; Information Technology; Expansion; Cost Management; Growth and Development Strategy; Partners and Partnerships; Change; Customer Relationship Management; Service Operations; Age; Investment; Health Industry; Health Industry; Cambridge; Boston
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      Bowen, H. Kent, and Marilyn Matis. "Lifeline Systems, Inc. (B)." Harvard Business School Case 699-038, February 1999.
      • December 1998 (Revised September 1999)
      • Case

      Novartis: Betting on Life Sciences

      By: Ray A. Goldberg, Carin-Isabel Knoop and Srinivas Sunder
      The merger of Ciba-Geigy and Sandoz produced genomic-based synergies for health care, agribusiness, and nutritional supplements. How to build on the strength of the individual divisions and provide synergies that would continue Novartis' leadership role is the question... View Details
      Keywords: Mergers and Acquisitions; Business Divisions; Health Care and Treatment; Leadership; Product Positioning; Science-Based Business; Corporate Strategy; Pharmaceutical Industry
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      Goldberg, Ray A., Carin-Isabel Knoop, and Srinivas Sunder. "Novartis: Betting on Life Sciences." Harvard Business School Case 599-076, December 1998. (Revised September 1999.)
      • November 1998
      • Case

      Wegmans Food Markets: Diabetes Counseling

      By: Ray A. Goldberg, David E. Bell and Ann Leamon
      Danny Wegman, president of Wegmans Food Markets, is trying to decide how to evaluate the success of a nutrition-counseling program for diabetics, and whether and how to expand the program beyond the two stores currently involved. Wegmans, with 57 stores and $2.3... View Details
      Keywords: Performance Evaluation; Expansion; Programs; Human Needs; Financial Management; Health Care and Treatment; Nutrition; Consumer Behavior; Pharmaceutical Industry; Food and Beverage Industry
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      Goldberg, Ray A., David E. Bell, and Ann Leamon. "Wegmans Food Markets: Diabetes Counseling." Harvard Business School Case 599-057, November 1998.
      • October 1998 (Revised December 1999)
      • Case

      Gene Research, the Mapping of Life and the Global Economy

      By: Ray A. Goldberg and Juan Enriquez-Cabot
      A new firm is being created to speed up the process of mapping humans, animals, and plants by combining gene technology with rapid gene identification to improve the health and well being of the human population and the productivity of crops and animals. How does one... View Details
      Keywords: Information Technology; Organizational Structure; Technological Innovation; Business Processes; Health Care and Treatment; Performance Productivity; Welfare; Agribusiness; Genetics; Science-Based Business; Biotechnology Industry; Agriculture and Agribusiness Industry
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      Goldberg, Ray A., and Juan Enriquez-Cabot. "Gene Research, the Mapping of Life and the Global Economy." Harvard Business School Case 599-016, October 1998. (Revised December 1999.)
      • August 1998
      • Case

      Record Masters

      By: William A. Sahlman, Michael J. Roberts and Laurence E. Katz
      Kent Dauten, a former general partner at the Chicago private equity firm of Madison Dearborn Partners, has engaged in a search to personally sponsor a buyout in which he can play an active management role. He has received a selling memorandum for Record Masters, a... View Details
      Keywords: Risk and Uncertainty; Leveraged Buyouts; Valuation; Negotiation Deal; Investment
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      Sahlman, William A., Michael J. Roberts, and Laurence E. Katz. "Record Masters." Harvard Business School Case 899-020, August 1998.
      • July 1998
      • Teaching Note

      Arbor Health Care Company TN

      By: Myra M. Hart and Stephanie Dodson
      Teaching Note for (9-897-132). View Details
      Keywords: Health Industry
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      Hart, Myra M., and Stephanie Dodson. "Arbor Health Care Company TN." Harvard Business School Teaching Note 899-054, July 1998.
      • summer 1998
      • Article

      The Managerial Revolution in the U.S. Health Care Sector: Lessons from the U.S. Economy

      By: Regina E. Herzlinger
      Keywords: Health Industry; United States
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      Herzlinger, Regina E. "The Managerial Revolution in the U.S. Health Care Sector: Lessons from the U.S. Economy." Health Care Management Review 23, no. 3 (summer 1998): 19–29.
      • April 1998
      • Case

      Cephalon, Inc.

      By: Peter Tufano
      In early 1997, Cephalon, awaited an FDA panel's decision on whether its drug, Myotrophin, would be approved. If the drug was approved, the firm might need substantial additional funds to commercialize as well as to buy back rights to it (which had been sold earlier to... View Details
      Keywords: Risk Management; Financing and Loans; Health Care and Treatment; Pharmaceutical Industry; United States
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      Tufano, Peter, Geoffrey Verter, and Markus Mullarkey. "Cephalon, Inc." Harvard Business School Case 298-116, April 1998.
      • February 1998 (Revised April 1999)
      • Case

      Medical Consultants Network, Inc.

      By: Paul W. Marshall and Jefferson C. Grahling
      Keywords: Health Care and Treatment; Growth and Development Strategy; Health Industry
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      Marshall, Paul W., and Jefferson C. Grahling. "Medical Consultants Network, Inc." Harvard Business School Case 898-173, February 1998. (Revised April 1999.)
      • November 1997 (Revised May 1999)
      • Case

      Medical Foods, Inc.

      By: Ray A. Goldberg and Tom Clay
      Dr. Franklin Lowe is CEO of a new kind of company in a new kind of industry--medical foods. He must select a business model and partners that will help make this a viable business. View Details
      Keywords: Business Model; Partners and Partnerships; Business or Company Management; Strategy; Business Startups; Health Care and Treatment; Food; Innovation and Management; Health Industry; Health Industry
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      Goldberg, Ray A., and Tom Clay. "Medical Foods, Inc." Harvard Business School Case 598-048, November 1997. (Revised May 1999.)
      • October 1997 (Revised April 2002)
      • Case

      Planned Parenthood Federation of America (A)

      By: V. Kasturi Rangan and Elaine V. Backman
      Outlines the dynamic shifts in the external environment surrounding Planned Parenthood's operations in 1994. Health care reform was threatening some of its core customer base. The organization had to come up with a strategy and a process for adapting to the new... View Details
      Keywords: Nonprofit Organizations; Health Care and Treatment; Health Industry; United States
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      Rangan, V. Kasturi, and Elaine V. Backman. "Planned Parenthood Federation of America (A)." Harvard Business School Case 598-001, October 1997. (Revised April 2002.)
      • Article

      Market-Driven Health Care: What It Means to You

      By: Regina E. Herzlinger
      Keywords: Markets; Health Care and Treatment; Health Industry
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      Herzlinger, Regina E. "Market-Driven Health Care: What It Means to You." AANS bulletin (Fall 1997).
      • October 1997 (Revised March 2000)
      • Case

      Oxford Health Plans: Specialty Management (A)

      By: James L. Heskett, Jody H. Gittell and James Slayton
      Describes an innovative approach to organizing health care proposed by Oxford CEO Steve Wiggins. Wiggins contends that the primary care physician "gatekeeper" model typically used by health maintenance organizations to control access to and coordinate specialist care... View Details
      Keywords: Business Model; Groups and Teams; Innovation and Management; Medical Specialties; Health Care and Treatment; Cooperation; Management Teams; Health Industry; United States
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      Heskett, James L., Jody H. Gittell, and James Slayton. "Oxford Health Plans: Specialty Management (A)." Harvard Business School Case 898-042, October 1997. (Revised March 2000.)
      • August 1997
      • Article

      Preventable Adverse Drug Events in Hospitalized Patients: A Comparative Study of Intensive Care and General Care Units

      By: D. J. Cullen, J. Sweitzer, D. W. Bates, E. Burdick, A. Edmondson and L. L. Leape
      Keywords: Health; Information
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      Cullen, D. J., J. Sweitzer, D. W. Bates, E. Burdick, A. Edmondson, and L. L. Leape. "Preventable Adverse Drug Events in Hospitalized Patients: A Comparative Study of Intensive Care and General Care Units." Critical Care Medicine 25, no. 8 (August 1997): 1289–1297.
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