Publications

01 Jun 2021
What Do You Think?

Are Employers Ready for a Flood of 'New' Talent Seeking Work?

unfreezing a labor market that saw jobs going unfilled even as people were looking for work? Has it created a pool of “new” talent—that is, prospective employees with work experience seeking new career opportunities? The female labor... View Details

Keywords: by James Heskett

11 Nov 2014
First Look

First Look: November 11

Publications November 2014 Harvard Business Review Cooks Make Tastier Food When They Can See Their Customers By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—While existing theory suggests that increased contact between customers and View Details

Keywords: Sean Silverthorne

July 1993 (Revised December 2003)
Case

Sears Auto Centers (A)

By: Lynn S. Paine and Michael Santoro

The CEO of Sears must decide how to respond to allegations that the company's auto repair division has been misleading consumers and charging them for unnecessary repairs. View Details

Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry

06 Jan 2021
Research & Ideas

Unexpected Exercise Advice for the Super Busy: Ditch the Rigid Routine

reality is that some days you need to drive your kid to school.” So, what’s the alternative? Beshears teamed with researchers from the University of Pennsylvania and Johns Hopkins University in 2015 to test different ways to help 2,508 Google View Details

Keywords: by Danielle Kost

08 Jul 2015
What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

it is not only possible, but more productive and leads to happier employees (which in turn leads to happier customers)." Peter K. P. Lee teed up the title's question, when he commented: "Ultimately the issue is overall... View Details

Keywords: by James Heskett; Financial Services

07 Mar 2005
Research & Ideas

The Rise of Innovation in Asia

in the U.S. may soon have as much to fear about losing their jobs to overseas competitors as call center employees do today. Executives debated "The Present and Future of Innovation in Asia" during the 2005 Asia Business... View Details

Keywords: by Sean Silverthorne

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

attentional focus improves perceivers’ ability to judge group effectiveness. Finally, we find that perceivers with higher levels of social sensitivity are more accurate at judging group effectiveness. We discuss the implications of these... View Details

Keywords: Dina Gerdeman

23 Feb 2021
Research & Ideas

COVID-19 Shines New Light on Working Conditions in Supply Chains

Tightly packed workers and other weak protections allowed COVID-19 to sweep through American slaughterhouses during the past year, infecting at least 45,000 employees and killing an estimated 240 people. To Harvard Business School... View Details

Keywords: by Danielle Kost; Apparel & Accessories

December 2003 (Revised May 2004)
Case

Sears Auto Centers (A) (Abridged)

By: Lynn S. Paine

In the early 1990s Sears faced and allegations by the California Department of Consumer Affairs that the company's auto repair centers had been overbilling customers and making unnecessary repairs. Top management must evaluate the problem and come up with a plan to... View Details

Keywords: Corporate Governance; Corporate Accountability; Ethics; Organizational Culture; Compensation and Benefits; Management Teams; Employees; Behavior; Motivation and Incentives; Performance Improvement; Auto Industry

05 Sep 2007
First Look

First Look: September 5, 2007

findings, we consider both information and social factors. We find that firms are more likely to protect proximate employees in soft information industries (i.e., when information is difficult to transfer... View Details

Keywords: Martha Lagace

08 May 2013
Research & Ideas

A Company’s Evolving View of Gender Equity

Emerita Deborah Kolb. "Despite bodies of knowledge about social institutions and social issues at the institutional and organizational levels, we know very little about how individual organizations... View Details

Keywords: by Martha Lagace; Accounting

2018
Chapter

Work and Workplace

By: Kai Ruggeri, Jana Berkessel, Jascha Achterberg, Gerhard M. Prinz, Alessandra Luna-Navarro, Jon M. Jachimowicz and A. V. Whillans

Work is a major part of many lives. While individual experiences with work will differ—from how long we work to what jobs we have and to what extent we enjoy them—almost everyone is affected by employment, whether they have a job or not. Decades of research in the... View Details

Keywords: Workplace; Behavioral Insights; Retirement Savings; Working Conditions; Employees; Performance; Happiness; Health; Job Search; Change

Find at Harvard

27 Feb 2013
Research & Ideas

Sidetracked: Why Can’t We Stick to the Plan?

plans to improve their relationships but fail to follow them due to their inability to put themselves in their partners' shoes. I have watched thoughtful managers planning new incentive schemes to motivate their employees, only to find the View Details

Keywords: Re: Francesca Gino

29 May 2020
Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

identified cases and affected sites. Unaffected nonoperational employees work as normal at the office, with hygiene practices and social distancing, using a split workforce schedule and remote-work... View Details

Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness

January 2003 (Revised April 2004)
Case

Cat is out of the Bag, The: KANA and the Layoff Gone Awry (A)

By: Leslie A. Perlow and David Ager

Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in which KANA would reduce the size of its workforce by nearly 40%. Despite the best of intentions, news of the layoff... View Details

Keywords: Crisis Management; Employees; Job Cuts and Outsourcing; Problems and Challenges; Business and Stakeholder Relations; Conflict Management