Publications

11 Nov 2014
First Look

Publications November 2014 Harvard Business Review Cooks Make Tastier Food When They Can See Their Customers By: Buell, Ryan W., Tami Kim, and Chia-Jung Tsay Abstract—While existing theory suggests that increased contact between customers and View Details

Keywords: Sean Silverthorne

05 Sep 2007
First Look

First Look: September 5, 2007

findings, we consider both information and social factors. We find that firms are more likely to protect proximate employees in soft information industries (i.e., when information is difficult to transfer... View Details

Keywords: Martha Lagace

08 May 2013
Research & Ideas

A Company’s Evolving View of Gender Equity

Emerita Deborah Kolb. "Despite bodies of knowledge about social institutions and social issues at the institutional and organizational levels, we know very little about how individual organizations... View Details

Keywords: by Martha Lagace; Accounting

July 2013
Case

Slicing Pie with a Razor: Ockham Technologies' Founding Agreement

By: Noam Wasserman and Yael Braid

Ockham Technologies' three founders are about to craft their founding agreement and split the equity among themselves. Uncertainty lingers over each member's future contributions, though—how is the team to devise a durable and effective split? Jim Triandiflou and Ken... View Details

Keywords: Information Technology; Job Cuts and Outsourcing; Conflict Management; Governing and Advisory Boards; Employees; Management Teams; Product Development; Technology Industry

February 2004 (Revised March 2004)
Case

Ockham Technologies: Living on the Razor's Edge

By: Noam T. Wasserman

Describes the issues facing a founder-CEO regarding building a board of directors, assembling an executive team, managing tension between co-founders, and outsourcing system development work. View Details

Keywords: Information Technology; Job Cuts and Outsourcing; Conflict Management; Governing and Advisory Boards; Employees; Management Teams; Product Development; Technology Industry

01 Jun 2021
What Do You Think?

Are Employers Ready for a Flood of 'New' Talent Seeking Work?

unfreezing a labor market that saw jobs going unfilled even as people were looking for work? Has it created a pool of “new” talent—that is, prospective employees with work experience seeking new career opportunities? The female labor... View Details

Keywords: by James Heskett

29 May 2020
Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

identified cases and affected sites. Unaffected nonoperational employees work as normal at the office, with hygiene practices and social distancing, using a split workforce schedule and remote-work... View Details

Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness

05 Dec 2013
What Do You Think?

Is Walmart Defying Economic Gravity?

few layoffs. Employees with whom I have spoken directly are generally positive about their company and their work. They see senior managers frequently and know and work with many of them in the stores. They seem to feel that they are part... View Details

Keywords: by James Heskett; Retail

05 Mar 2008
What Do You Think?

Where Will Management Innovation Take Us?

Alternatively, will the drive for management innovation come from a source other than social forces within the organization? As several suggested, these may include new technologies and their mastery for management (or self-management)... View Details

Keywords: by Jim Heskett

30 Sep 2019
Book

Book Excerpt: Why a Volume on Race, Work, and Leadership

Excerpt by Laura Morgan Roberts, Anthony J. Mayo, and Serenity Lee Blacks have been integral to the economic foundation of the United States since its inception, yet that foundation was forged on an institutionalized inequality, which continues to have debilitating... View Details

05 Jan 2009
Research & Ideas

Most Popular Articles and Working Papers 2008

oriented, distributors are concerned about cash, and employees worry about their jobs. But a downturn is no time to stop spending on marketing. The key, says professor John Quelch, is to understand how the needs of your customers and... View Details

Keywords: by Staff

14 Apr 2008
Research & Ideas

The Surprising Right Fit for Software Testing

challenges facing people with ASD: When his son was about three years old, the boy’s development of speech and social skills seemed delayed. The Sonnes reached out to pedagogues and psychologists in an attempt to understand what was... View Details

Keywords: by Martha Lagace; Video Game; Web Services; Computer

06 May 2014
First Look

First Look: May 6

authority, substituting their economic and political sovereignty for the people's. This has been accomplished by creating an enormous public service sector operating in the material interest of politicians themselves and of their big business and big View Details

Keywords: Sean Silverthorne

16 Aug 2011
First Look

First Look: August 16

Publication:American Economic Journal: Microeconomics (forthcoming) Abstract We investigate how the convexity of a firm's incentives interacts with worker overconfidence to affect sorting decisions and performance. We demonstrate experimentally that overconfident View Details

Keywords: Sean Silverthorne

02 Jan 2007
Research & Ideas

Most Popular Articles of 2006

looks like a "win-win" answer to the scarcity of good managers and the predominance of low-involvement entry-level jobs. But are sufficient numbers of entry-level employees ready for self-management? And is management ready? The... View Details

Keywords: by Sean Silverthorne

18 Dec 2012
First Look

First Look: December 18

Quarterly (forthcoming) Abstract Socialization theory has focused on enculturating new employees such that they develop pride in their new organization and internalize its values. Drawing on authenticity... View Details

Keywords: Carmen Nobel

26 Mar 2007
Research & Ideas

Learning from Failed Political Leadership

to change people's minds. In order to do this, he or she must be a good persuader (part salesperson, part teacher), skills that some business leaders ignore as unimportant. Being decisive is ineffective if employees can't be convinced to... View Details

Keywords: by Martha Lagace

January 2003 (Revised April 2004)
Case

Cat is out of the Bag, The: KANA and the Layoff Gone Awry (A)

By: Leslie A. Perlow and David Ager

Vicki Amon-Higa, vice president of KANA, a publicly traded, midsize development company, was working with Bryan Kettle, KANA's CFO, to plan a layoff in which KANA would reduce the size of its workforce by nearly 40%. Despite the best of intentions, news of the layoff... View Details

Keywords: Crisis Management; Employees; Job Cuts and Outsourcing; Problems and Challenges; Business and Stakeholder Relations; Conflict Management