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  • All HBS Web  (1,752)
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    • News  (263)
    • Research  (1,205)
    • Events  (4)
    • Multimedia  (22)
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  • All HBS Web  (1,752)
    • People  (1)
    • News  (263)
    • Research  (1,205)
    • Events  (4)
    • Multimedia  (22)
  • Faculty Publications  (932)
← Page 60 of 1,752 Results →
  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: Big Messages, Small Screens, Many Choices

is, if the app is the way we interact with the brands, how do you get me to be one of your favorite apps?" Gupta said that a successful app must provide obvious, unique value—and meet consumers where they live. As an example, he cited the grocery chain Tesco, which... View Details
Keywords: by Carmen Nobel; Advertising
  • Web

Generative AI for Business Leaders - Course Catalog

a production scale Gen AI application using a no code platform. The HBS digital transformation (DTX) team will assist in the delivery fot he project. Learn about the basic foundations of the technology as well as the latest developments... View Details
  • 25 Aug 2022
  • News

Turning Point: Dream Weaver

four decades ago, there’s been a technological shift from a local delivery platform to one that is global. In tandem, we’ve seen a transformation from a culturally and ethnically centralized world of actors, writers, and directors to one... View Details
Keywords: career; life experience; Hollywood; movies; film
  • 02 Jan 2018
  • News

Reconsidering Retirement

store in New Jersey; the son accompanied him on buying trips to New York and watched him negotiate for the best merchandise and price. He had even launched his own successful business before arriving at HBS: a birthday cake delivery... View Details
Keywords: April White; Securities, Commodities, and Other Financial Investments; Finance
  • 01 Oct 1996
  • News

An Atypical Case — Robin G. Berglund (MBA 1971)

At the Cedars-Sinai Hospital complex in Los Angeles, patients, visitors, doctors, nurses, and delivery people stream up and down the hallways on a busy summer afternoon. The bank of phones in the lobby is fully occupied. On one of them,... View Details
Keywords: Thomas Frick
  • Web

Approaching Business with an Artistic Eye - Global Activities 2020

Satchu‐Burgstone Prize, which was split equally between the two winners, helped Darza fund marketing initiatives beyond its base in Lebanon, including Qatar and Kuwait, and expand its delivery coverage. After graduating in May, Halwani... View Details
  • 01 Jun 2014
  • News

Feedback

success is a little understated because he achieved these honors against a growing tide of electronic media that is moving strongly against print subscription. Competition thrills us, and I suspect Frank will embrace the technology that furthers his values and carries... View Details
  • 10 Jul 2000
  • Research & Ideas

IT Links for Boundaryless Companies

Doing Things Upton concluded his presentation with a look at two contrasting approaches to information technology development. One approach, what he referred to as the periodic project, involves a lot of time and a lot of planning, with value View Details
Keywords: by Kenneth Liss
  • 08 Mar 2016
  • First Look

March 8, 2016

cultural model and undermine their own positions with inappropriate use of symbolic market-creation actions. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50701 Harvard Business School Case 916-026 Express Scripts: Promoting Prescription Drug... View Details
Keywords: Sean Silverthorne
  • 07 Mar 2016
  • Working Paper Summaries

Net Neutrality: A Fast Lane to Understanding the Trade-offs

Keywords: by Shane Greenstein, Martin Peitz, and Tommaso Valletti; Media & Broadcasting; Technology; Telecommunications
  • March 2017
  • Exercise

Designing Transformational Customer Experiences

By: Stefan Thomke
Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or empathy that they encountered. The reality is that most customer... View Details
Keywords: Customer Experience; Exercise; Learning By Doing; LEGO; Storytelling; Customer Satisfaction; Design; Innovation and Management; Transformation; Service Delivery
Citation
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Thomke, Stefan. "Designing Transformational Customer Experiences." Harvard Business School Exercise 617-051, March 2017.
  • 2013
  • Working Paper

The Dirty Laundry of Employee Award Programs: Evidence from the Field

By: Timothy Gubler, Ian I. Larkin and Lamar Pierce
Many scholars and practitioners have recently argued that corporate awards are a "free" way to motivate employees. We use field data from an attendance award program implemented at one of five industrial laundry plants to show that awards can carry significant... View Details
Keywords: Motivation and Incentives; Service Delivery; Performance Productivity; Failure; Service Industry
Citation
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Gubler, Timothy, Ian I. Larkin, and Lamar Pierce. "The Dirty Laundry of Employee Award Programs: Evidence from the Field." Harvard Business School Working Paper, No. 13-069, February 2013.
  • Profile

Hunter Goble

scientists in Harvard and MIT’s ecosystem. Through a self-matching process that Hunter describes as “speed dating,” he found two scientists from Boston’s Children’s Hospital developing “a novel drug delivery platform that increases the... View Details
  • 01 Dec 1999
  • News

South Africa's Lucille Meyer: Shaping a Practical Presidency

both physically and mentally," says the energetic Meyer. While she finds her new post all-consuming, Meyer says it is a thrilling time to be involved in her country's government. South Africans are clamoring for leadership that will ensure the prompt View Details
Keywords: Morgan Baker
  • 01 Mar 2015
  • News

Case Study: The Speed of Light

sure everyone understands that the business exists to deliver solutions using this “hands-on, engineering- heavy” approach. Repeat it over and over and over. (4) Get the model right in New Jersey—number of people, skill mix, client acquisition process, service View Details
Keywords: Electric Power Generation, Transmission, Distribution; Utilities
  • November 2001 (Revised January 2002)
  • Case

Monster.com: Success Beyond the Bubble

In 2001, Monster.com was an Internet site that, among other things, connected individuals seeking jobs with organizations wanting to hire. Its substitutes included help wanted classified advertising in newspapers. Monster was one of the few Internet companies that had... View Details
Keywords: Internet and the Web; Business Growth and Maturation; Service Operations; Service Delivery; Price Bubble; Growth and Development Strategy; Employment Industry
Citation
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Hallowell, Roger H., and Cate Reavis. "Monster.com: Success Beyond the Bubble." Harvard Business School Case 802-024, November 2001. (Revised January 2002.)
  • October 2000 (Revised May 2001)
  • Case

Editora Abril S.A.

By: Michael Y. Yoshino and Perry Fagan
Brazil's media conglomerate Editora Abril S.A. is Latin America's largest publishing and printing company; it publishes books, and comic books, videos, maps, travel guides, music, and textbooks. It also owns Brazil's largest database marketing company, its... View Details
Keywords: Business Conglomerates; Investment; Growth and Development Strategy; Marketing Communications; Market Design; Media; Service Delivery; Private Ownership; Expansion; Web Sites; Publishing Industry; Service Industry; Brazil
Citation
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Yoshino, Michael Y., and Perry Fagan. "Editora Abril S.A." Harvard Business School Case 301-062, October 2000. (Revised May 2001.)
  • September 2000
  • Background Note

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details
Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy
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DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Five: Serving Clients Effectively." Harvard Business School Background Note 801-011, September 2000.
  • February 1996 (Revised April 2004)
  • Case

Eli Lilly and Company: Innovation in Diabetes Care

By: Clayton M. Christensen
Summarizes Eli Lilly's history of innovation in its business, describing how the dimensions along which innovations have been made in the industry have changed. Lilly's innovation strategy has been to pursue ever higher performance products, while others in the... View Details
Keywords: Change; Product; Service Delivery; Product Development; Innovation and Management; Innovation Strategy; Health Care and Treatment; Pharmaceutical Industry
Citation
Educators
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Related
Christensen, Clayton M. "Eli Lilly and Company: Innovation in Diabetes Care." Harvard Business School Case 696-077, February 1996. (Revised April 2004.)
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

from an online grocer to address this question. In general, we find that as the delay between order completion and delivery increases, grocery customers spend less, order a higher percentage of "should" items (e.g., vegetables),... View Details
Keywords: Martha Lagace
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