Consumer Utility Models - Publications - Faculty & Research

07 Oct 2013
Research & Ideas

The Case for Combating Climate Change with Nuclear Power and Fracking

If you ask any given environmentalist to identify the biggest threat to the planet, you may expect to hear about man-made climate change, consumerism, or overpopulation. But if you ask Harvard Business School's Joseph B. Lassiter, he'll toss in another: single-issue... View Details

Keywords: by Carmen Nobel; Energy; Utilities

01 Mar 2017
News

Talent: The Best Employee Perk?

had a better business model than Blockbuster. It reached the top and has stayed there because it attracts, retains, and effectively utilizes many of the best people in the business. ‘The best thing you can... View Details

02 Oct 2007
First Look

First Look: October 2, 2007

Working PapersDigital Interactivity: Unanticipated Consequences for Markets, Marketing, and Consumers Authors:John A. Deighton and Leora Kornfeld Abstract The digital interactive transformation in marketing is not unfolding, as many... View Details

Keywords: Martha Lagace

30 Oct 2018
First Look

New Research and Ideas, October 30, 2018

industry friendly while others are consumer friendly. Firms appear to utilize this information in the arbitrator selection process. Despite a randomly generated list of potential arbitrators, industry... View Details

Keywords: Dina Gerdeman

02 Jul 2014
Blog Post

Connecting Fashion & Technology at Kate Spade

work on these specialized categories and to increase our sales and profitability while leading the day to day operations. Currently we are evaluating existing business, researching new and relevant product categories, distribution, and partners, and identifying the... View Details

Keywords: Consumer Products / Retail; Consumer Products / Retail

03 Jun 2014
First Look

First Look: June 3

Specifically, we examine the impact of the annual July turnover of residents in American teaching hospitals on levels of resource utilization and quality relative to a control group of non-teaching hospitals. We find that, despite the... View Details

Keywords: Sean Silverthorne

25 Jan 2011
First Look

First Look: Jan. 25

http://www.remote-sensing.routledge.com/books/details/9780805862911/ The Social Utility of Feature Creep Authors:Debora V. Thompson and Michael I. Norton Publication:Journal of Marketing Research (forthcoming) Abstract Previous research... View Details

Keywords: Sean Silverthorne

25 Nov 2008
First Look

First Look: November 25, 2008

Working Papers Reality versus Propaganda in the Formation of Beliefs about Privatization Authors: Rafael Di Tella, Sebastian Galiani, and Ernesto Schargrodsky Abstract Argentina privatized most public utilities during the 1990s but... View Details

Keywords: Martha Lagace

04 Sep 2019
News

A Climate Change Optimist

power of consumers, investors, and businesses to create systems-level solutions. “On climate, it’s simple,” says Gravitz, “Stop putting carbon dioxide into the atmosphere and draw what’s there back down.” For Green America, that’s meant leading View Details

Keywords: Julia Hanna; photo by Seth Lowe

24 Sep 2014
Op-Ed

Take a Trim Tab Approach to Climate Change

in society must step into the vacuum” When elected officials don't own this crucial responsibility, other leaders in society must step into the vacuum. Why not business? Often depicted as greedy and shortsighted, consumed with this... View Details

Keywords: by Amy C. Edmondson; Utilities; Utilities

April 2003 (Revised February 2004)
Case

Kodak (A)

By: Giovanni M. Gavetti, Rebecca Henderson and Simona Giorgi

The introduction of digital imaging in the late 1980s had a disruptive effect on Kodak's traditional business model. Examines Kodak's strategic efforts and challenges as the photography industry evolves. After discussing Kodak's history and its past strategic moves in... View Details

Keywords: History; Business Model; Leadership; Disruption; Industry Growth; Business Strategy; Consumer Products Industry

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Managing Service Operations: Research resources for new service design

and beverage, semiconductor, and high technology. Passport
Market research reports about various consumer products and industries worldwide from Euromonitor International. Includes economic indicators, demographic data, foreign... View Details

01 Apr 1998
News

Sparking Internet Commerce

and renamed Firefly Network, Inc., in August 1996. "Privacy, security, and consumer trust are essential to our business and to the development of all Internet commerce," notes Grouf. "We were the first company to have an annual privacy... View Details

Keywords: Garry Emmons

13 Oct 2015
First Look

October 13, 2015

to the customer over time. Customer relationships become continuous and open-ended, service becomes more efficient and proactive, and new business models are enabled. The rich data on location and environment that products provide take... View Details

15 Feb 2000
Research & Ideas

Growing Pains: Prescriptions for U.S. Health Care

below those of general hospitals. On the other hand, says Christensen, the old model still applies to physicians, who are called upon to treat everything from colds to cancer. "Doctors spend most of their time treating conditions... View Details

Keywords: by Staff; Health

20 Aug 2007
Research & Ideas

HBS Cases: Using Investor Relations Proactively

strong investor relations (IR) departments, according to HBS professor Gregory S. Miller. Two cases he recently coauthored describe how these different firms in the oil and gas industry—controversial of late for its mile-high profits—have carved a path as View Details

Keywords: by Martha Lagace; Utilities; Utilities

24 Sep 2014
Op-Ed

The ABCs of Addressing Climate Change (From a Business Perspective)

It's Climate Week in New York City. The schedule features a UN Climate Summit, a People's Climate March, the Clinton Global Initiative, substantial criticism of the whole endeavor, and plenty of agitated interaction. There is a lot of noise here. How can businesses cut... View Details

Keywords: by John Macomber; Energy; Utilities

31 Oct 2018
News

Preaching with a Choir

volunteer experience as a musician with my background in consumer package goods marketing and my Harvard MBA training. “What we were looking to do is to take the Cadillac brand that is the Mormon Tabernacle Choir, re-energize it,... View Details

01 Jun 2017
News

Supercharged

“Crush it!” I was test-driving a Tesla Model S 75D under the watchful eye of Kristin, the “owner-advisor” tasked with accompanying me while I took one of Elon Musk’s battery-powered luxury cars for a spin on the Far West Side of... View Details

Keywords: Alexander Gelfand; illustrations by Tavis Coburn

25 Jul 2012
News

Movie Magic

company. (Formerly CEO of Redbox, Kaplan now serves as interim president of Redbox and president and COO of Coinstar, Redbox’s parent company.) “Value, simplicity, and convenience,” is how Kaplan explains Redbox’s success, citing its $1.20 price point, a growing View Details

Keywords: vending machines; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; General Merchandise Stores; Retail Trade

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