Administrative and Support Services - Publications - Faculty & Research

20 Mar 2007
First Look

First Look: March 20, 2007

institutions, in chronological order. The first story deals with a policy-making process at the Securities and Exchange Commission (SEC). The second deals with an administrative legal proceeding regarding... View Details

Keywords: Martha Lagace

07 Jun 2023
Blog Post

My One Case: MBA Class of 2023 Looks Back

designed to alleviate burdens for frontline workers. The model—which included elements like scheduling, cross-training, and optimal store layouts—freed up employees to create a better service experience for... View Details

07 Mar 2023
HBS Case

ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster?

Her Gender Shades project with Joy Buolamwini found that facial recognition services offered by IBM, Microsoft, and other companies misidentified Black women as much as 35 percent of the time while... View Details

Keywords: by Scott Van Voorhis; Technology

01 Feb 2001
News

What Makes a Good Leader

Richard P. Chapman Professor of Business Administration Recent book: The Arc of Ambition: Defining the Leadership Journey Chair: Organizational Behavior Unit Intrigued by: "Emotional intelligence. Leaders have the emotional capacity to... View Details

Keywords: Management

23 Nov 2021
Book

What It Takes to Build an Organizational Culture That Wins

to be designed to support a range of strategies. This lays waste to the notion that culture and strategy must be in perfect alignment at all times. The range of strategies associated with any particular... View Details

Keywords: by Avery Forman

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Business, Government & the International Economy - Faculty & Research

expansion. My findings help explain and describe the contingencies underlying the political consequences of globalization. Keywords: Brazil ; South America ; Globalization ; Global Strategy ; Globalized Economies View Details

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Finance Curriculum - Faculty & Research

Finance Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students MBA Required Curriculum (FIRST YEAR) Finance I This course examines the role of finance in supporting the functional areas of a firm, View Details

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HBS - The year in Review

positive labor relations management, was deemed best to support the School’s brand and its educational mission. Its collaboration with Thompson Hospitality, the largest minority-owned food View Details

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The experience of this company is hardly unique. Companies often capture additional business by offering more services. The list is wide-ranging: product or service customization; small order quantities; special packaging; expedited View Details

Keywords: by Robert S. Kaplan

11 Dec 2012
First Look

First Look: Dec. 11

Meneilly, manager of hip-hop star Shawn Carter-better known as Jay-Z-and a partner in Carter's company Roc Nation and Yusuf Mehdi, senior vice president of Microsoft's Online Services division, to enter into... View Details

Keywords: Sean Silverthorne

24 Jan 2008
Working Paper Summaries

The Impact of Component Modularity on Design Evolution: Evidence from the Software Industry

Keywords: by Alan MacCormack, John Rusnak & Carliss Y. Baldwin; Web Services; Web Services

15 Jul 2013
Research & Ideas

Five Imperatives for Improving Health Care

Business Administration at HBS and a member of the Forum's faculty steering committee. Other committee members include William W. Chin, Executive Dean for Research at HMS; Richard G. Hamermesh, MBA Class of... View Details

Keywords: by Carmen Nobel; Health

March 2014
Teaching Note

The Weather Company

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone

New CEO David Kenny transformed The Weather Company in less than two years from a primary identity as a cable television channel to a multi-platform digital company innovating in the uses of weather data. He assesses progress and considers strategic choices and... View Details

Keywords: Leadership; Strategic Change; Technology; Digital; Weather; Organizational Change and Adaptation; Digital Platforms; Change Management; Leading Change; Growth and Development Strategy; Service Industry; Service Industry; Service Industry

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About | Social Enterprise | Harvard Business School

A Catalyst for Creating Social Value The Social Enterprise Initiative applies innovative business practices and managerial disciplines to drive sustained, high-impact social change. It's grounded in the mission of Harvard Business School... View Details

March 2009 (Revised October 2009)
Case

CalPERS' Emerging Equity Markets Principles

By: Robert G. Eccles and Aldo Sesia

The California Public Employees' Retirement System (CaIPERS)—the largest public pension fund in the U.S.—had adopted a new principles-based approach to investing in emerging market equities in November 2007. Previously, CalPERS internal and external money managers were... View Details

Keywords: Values and Beliefs; Investment Return; Investment Funds; Investment Portfolio; Emerging Markets; Corporate Social Responsibility and Impact; Value; Financial Services Industry; Financial Services Industry; China; California

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15 Nov 2022
Book

Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work

and distributors. It took a village of complicity to create an opioid epidemic that has led to a surge in overdose deaths, says Max H. Bazerman, the Jesse Isidor Straus Professor of Business Administration... View Details

Keywords: by Pamela Reynolds

06 Dec 2022
Research & Ideas

Latest Isn’t Always Greatest: Why Product Updates Capture Consumers

described exactly the same way.” Garcia-Rada is lead author on a new working paper about the study, co-written with Leslie John, the James E. Burke Professor of Business Administration at HBS, and Michael... View Details

Keywords: by Michael Blanding; Consumer Products; Retail

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

strategy. Heads of shared service units—marketing, human resources, and information technology, among others—were included in the membership of the leadership team to ensure that information about customers,... View Details

Keywords: by Robert S. Kaplan & David P. Norton

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About - Global

been a leader in developing field-based research for management education around the world. 2022 Senior Researcher hired in Nairobi to provide research support for the Africa Research Center and growing... View Details

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Behavioral Finance & Financial Stability

Financial Stability Project, founded at Harvard Business School, supports research collaborations between faculty and students across Harvard University to understand, predict View Details

Publications