24/7 Work Culture - Publications - Faculty & Research

17 Apr 2019
Research & Ideas

How Managers Stifle Creativity

they're clearly oriented toward maintaining the status quo. They're suspicious of new ideas. Sometimes the organization has a culture where new ideas are evaluated harshly, and people see that. It speaks much louder than any corporate... View Details

Keywords: by Danielle Kost

29 Aug 2018
What Do You Think?

What Should Harley-Davidson’s Management Do?

strong culture and dedicated customer base helped it avoid larger declines. Its customers organized rallies attended by as many as 50,000 Harley owners, whose average age had risen into the 50s and whose backgrounds contradicted the... View Details

Keywords: by James Heskett; Auto

01 Oct 1997
News

Donald J. Chiofaro

he says. What would be right for him, Chiofaro reasoned, would be to work outside a corporate culture (in a milieu, some observers note, where he could indulge his fondness for bruising collisions) and in a... View Details

Keywords: Daniel Penrice

31 Jul 2017
HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

sensitivity of how does he make the restaurant better without everyone getting angry,” Schlesinger says. Another issue to be dealt with is that Pho Hoa pays an annual $40,000 franchising fee, although the franchisor adds little to the restaurant’s operations. “These... View Details

Keywords: by Julia Hanna; Food & Beverage

Profile

Ethan Li

"There's always something unexpected that happens that can be very valuable. When I'm rewarded for taking risk, I want to take more risk. Ethan’s work at Alibaba "involved a lot of work between... View Details

Keywords: Financial Services; Manufacturing/Energy

15 Jul 2019
Book

Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence

it wouldn’t be able to individually. The problem with synergies is that people tend to overestimate how quickly those synergies will work and overestimate the magnitude of their effects. They ignore the fact that mergers are complicated,... View Details

Keywords: by Dina Gerdeman

26 Mar 2021
Blog Post

How to Build a Resume That Stands Above the Competition

their resume? HBS alumni have a variety of resources available to help in the process of writing or updating a resume. Ms. Huggett recommends working with a professional, such as an HBS Career Coach or a specialized firm like hers.... View Details

25 Apr 2011
Research & Ideas

What CEOs Do, and How They Can Do it Better

are not aligned. "CEOs should be working with both constituencies, insiders and outsiders," says Sadun. "However, if there are governance issues, there might be the possibility that the CEO is in the outside world more for... View Details

Keywords: by Michael Blanding

16 May 2000
Research & Ideas

Getting the Message: How the Internet is Changing Advertising

last December, believes that "the real opportunity for the marketing industry lies in developing transactional-based models that enable consumer and client to work together more closely." HBS professor John A. Deighton agrees,... View Details

Keywords: by Susan Young

03 Aug 2010
First Look

First Look: August 3

consumers' identification with the brand, 2) greater for consumers who strongly self-identify as underdogs, 3) stronger when consumers are purchasing for themselves vs. others, and 4) stronger in cultures in which underdog narratives are... View Details

Keywords: Martha Lagace

08 Sep 2015
Research & Ideas

Knowledge Transfer: You Can't Learn Surgery By Watching

transfer doesn’t quite happen that way, and organizations that practice watch-and-learn vicarious learning run the risk of undertraining their key employees, says Myers. He challenges the theory in a new working paper, Coactive Vicarious... View Details

Keywords: by Michael Blanding; Health

Web

Technology & Operations Management Awards & Honors - Faculty & Research

for exceptional contributions to the experience of the graduating class. Ryan W. Buell : Recipient of the 2024 Wyss Award for excellence in doctoral student mentoring. Amy C. Edmondson : Recognized in Time Inc.’s inaugural Charter 30 list of Future of View Details

Web

Global Activities 2020

a Geopolitical Crossroads Professor Sophus A. Reinert worked with HBS’s Europe Research Center to develop a case exploring the influences of Serbia’s political, social, and cultural history as the country... View Details

06 Jul 2020
Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

most likely to leave, and target the ones at the top of the list with new offers, sales, or promotions. The problem with that, however, is that not all customers are created equal. As Gupta and Lemmens showed in an early version of their View Details

Keywords: by Michael Blanding; Retail; Service; Financial Services

17 Jun 2017
Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details

Keywords: by Jose Alvarez and Len Schlesinger; Retail

30 Jun 2003
Research & Ideas

Are You Supporting Your B Players?

Vijayaraghavan, B players are the "heart and soul" of any company. B players are loyal. They are the ones who do their work without fanfare or fuss. They are the keepers of institutional memory during hard times such as a merger... View Details

Keywords: by Martha Lagace

02 Nov 2016
HBS Seminar

Gillian Hadfield, University of California, Gould School of Law

Profile

Prineeta Kulkarni

an Indian pharma, Cipla, that was specifically "focused on access and affordability," says Prineeta. Through her work on the acquisitions team, Prineeta helped Cipla expand access to inexpensive HIV medicine to more countries in... View Details

Keywords: Healthcare/Biotech; Nonprofit/Government/Education

07 Feb 2019
Book

How Big Companies Can Outrun Disruption

innovation strategy, design a system for creativity, and build up an enterprise’s cultural DNA. Pisano, the Harry E. Figgie, Jr. Professor of Business Administration, shares insights in our Q&A. Martha Lagace: Your title, Creative... View Details