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(1,155)
- People (3)
- News (219)
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- Faculty Publications (499)
Show Results For
- All HBS Web
(1,155)
- People (3)
- News (219)
- Research (701)
- Events (2)
- Multimedia (18)
- Faculty Publications (499)
- 2023
- Working Paper
The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks
By: Isamar Troncoso, Minkyung Kim, Ishita Chakraborty and SooHyun Kim
The US has seen a rise in union movements, but their effects on service industry marketing outcomes like customer satisfaction and perceptions of service quality remain understudied. In this paper, we empirically study the impact on customer satisfaction and... View Details
Keywords: Labor Unions; Customer Satisfaction; Perception; Public Opinion; Employees; Food and Beverage Industry
Troncoso, Isamar, Minkyung Kim, Ishita Chakraborty, and SooHyun Kim. "The Impact of Unionization on Consumer Perceptions of Service Quality: Evidence from Starbucks." Working Paper, 2023.
- November 1988
- Case
Central Soya in the Soviet Union and China
By: Ray A. Goldberg
Goldberg, Ray A. "Central Soya in the Soviet Union and China." Harvard Business School Case 589-069, November 1988.
- May 2012 (Revised July 2012)
- Case
Credit Unions: The Future of the Cooperative Financial Institution
By: Robert C. Pozen and Grace Hou
Credit unions are a specialized type of depository institution with a cooperative, non-profit structure and a federal tax exemption. They originated as small, cooperative institutions with an emphasis on uncollateralized consumer lending to the unbanked... View Details
Pozen, Robert C., and Grace Hou. "Credit Unions: The Future of the Cooperative Financial Institution." Harvard Business School Case 312-131, May 2012. (Revised July 2012.)
- August 2008 (Revised May 2009)
- Background Note
Note on Generic Drugs in the European Union
By: Robert C. Pozen and Elizabeth M. Leonard
Rules governing the introduction of generic drugs in U.S. and EU have some similarities but significant differences because of the Hatch-Waxman Act in the U.S. View Details
Keywords: Governing Rules, Regulations, and Reforms; Government Legislation; Health Care and Treatment; Trademarks; Brands and Branding; Pharmaceutical Industry; European Union; United States
Pozen, Robert C., and Elizabeth M. Leonard. "Note on Generic Drugs in the European Union." Harvard Business School Background Note 309-019, August 2008. (Revised May 2009.)
- Web
Agents of Change: The Founding of the African-American Student Union
Archival Collections Bibliography Site Credits Agents of Change: The Founding and Impact of the African-American Student Union celebrates the 50th anniversary of the formation of the African-American Student View Details
- 05 Sep 2023
- News
Credit Unions Handing Reins to Next Generation of Leaders
- 31 Jul 2023
- News
Why Better Pay Didn’t Stop Amazon Employees from Trying to Unionize
- 28 Apr 2010
- Working Paper Summaries
Environmental Federalism in the European Union and the United States
- January 2014
- Teaching Note
Mandatory Environmental, Social, and Governance Disclosures in the European Union
By: George Serafeim
- June 1988
- Supplement
Bethoney Manufacturing: Interview with Plant Manager and Union President, Video
By: Michael Beer
Keywords: Labor and Management Relations
Beer, Michael. "Bethoney Manufacturing: Interview with Plant Manager and Union President, Video." Harvard Business School Video Supplement 888-526, June 1988.
- October 1996
- Case
Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services
By: Richard L. Nolan and Robert S. Borsi
Nolan, Richard L., and Robert S. Borsi. "Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services." Harvard Business School Case 397-013, October 1996.
- February 2011 (Revised September 2011)
- Supplement
Accounting for Catastrophes: BP PLC and Union Carbide Corporation (C)
By: David F. Hawkins and Namrata Arora
An analyst in 2010 is using the Bhopal catastrophe to illustrate proposed new accounting for contingency losses. View Details
Hawkins, David F., and Namrata Arora. "Accounting for Catastrophes: BP PLC and Union Carbide Corporation (C)." Harvard Business School Supplement 111-075, February 2011. (Revised September 2011.)
- February 2011 (Revised August 2011)
- Supplement
Accounting for Catastrophes: BP PLC and Union Carbide Corporation (B)
By: David F. Hawkins and Aldo Sesia
The BP Mexican Gulf Oil spill requires BP to recognize or at least disclose investor-relevant information. View Details
Keywords: Corporate Disclosure; Accounting; Natural Disasters; Pollutants; Energy Sources; Energy Industry; Mining Industry; North America
Hawkins, David F., and Aldo Sesia. "Accounting for Catastrophes: BP PLC and Union Carbide Corporation (B)." Harvard Business School Supplement 111-074, February 2011. (Revised August 2011.)
- March 2011
- Teaching Note
First Boston's Union Carbide Deal: Acquiring a New Client (TN)
By: Robert G. Eccles and Penny Rossano
Teaching Note for 897201. View Details
- April 2001 (Revised June 2001)
- Case
Competition Policy in the European Union and the Power of Microsoft
By: Julio J. Rotemberg and Michelle Kalka
Focuses on a decision by the European Competition Commissioner Mario Monti about U.S.-based Microsoft Corp. Sun has complained to the commission that Microsoft has installed components in its desktop operating system that only "talk" to Microsoft operating systems for... View Details
Keywords: Competition; Law; Emerging Markets; Information Technology; Policy; Computer Industry; Electronics Industry; European Union; United States
Rotemberg, Julio J., and Michelle Kalka. "Competition Policy in the European Union and the Power of Microsoft." Harvard Business School Case 701-043, April 2001. (Revised June 2001.)
- November 2005 (Revised April 2006)
- Case
Brazil Sugar and the WTO: Agricultural Reform in the European Union
By: Ray A. Goldberg, Kerry Herman and Irina Tarsis
Pedro de Camargo Neto, Brazil's secretary of trade and production for the Ministry of Agriculture, has won a WTO sugar decision for Brazil against the EU sugar policies. This case analyzes what this decision will mean to world food policies, especially those of the EU... View Details
Keywords: Agribusiness; Trade; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Policy; Government and Politics; Food and Beverage Industry; Europe; United States; Brazil
Goldberg, Ray A., Kerry Herman, and Irina Tarsis. "Brazil Sugar and the WTO: Agricultural Reform in the European Union." Harvard Business School Case 906-408, November 2005. (Revised April 2006.)
- March 2015 (Revised March 2023)
- Case
Immigration Policy in Germany (A)
By: Matthew Weinzierl, Katrina Flanagan and Alastair Su
Germany's Chancellor Angela Merkel faced economic and moral pressure to encourage greater immigration from struggling European, and especially Eurozone, countries after the economic downturn that began in 2008. In fact, it was possible that both the Euro currency union... View Details
Keywords: Citizenship; Optimal Currency Unions; Globalized Economies and Regions; Immigration; Policy; Germany; European Union
Weinzierl, Matthew, Katrina Flanagan, and Alastair Su. "Immigration Policy in Germany (A)." Harvard Business School Case 715-029, March 2015. (Revised March 2023.)
- December 2000
- Teaching Note
Bell Atlantic and the Union City Schools (C1): Project Explore TN
By: Rosabeth M. Kanter and Ellen Pruyne
Teaching Note for (9-399-065). View Details