smartphones - Publications - Faculty & Research

12 Apr 2018
Op-Ed

Op-Ed: The Trouble with Tariffs

active ingredients for anti-nausea drugs, even the drug inside an EpiPen. There were also more mundane items like milking machine parts and telescopic gunsights for rifles. The careful selection avoided high-profile items like smartphones... View Details

Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications

29 Feb 2016
HBS Case

Bigbelly's Big Bet on the Digital Trash Can

connectivity is also increasingly desired by smartphone users who want to cut data costs while streaming high-bandwidth content. “I’ve been surprised at how popular it still is, both to bridge the digital divide and for people who like... View Details

Keywords: by Michael Blanding; Energy

20 Jan 2016
Research & Ideas

Maybe Uber isn't God's Gift to Mankind

It’s easy to understand why so many people embrace transportation network companies like Uber and the growing number of other ride-sourcing startups, which enable drivers to make money using their own vehicles. By allowing passengers to hail a ride via a View Details

Keywords: by Carmen Nobel; Transportation; Insurance

08 Apr 2013
Research & Ideas

Women’s Summit Celebrates ‘Sisterhood of the Traveling Pantsuit’

your smartphone to how to earn a seat on a corporate board and make socially responsible investments. They gathered Thursday evening to watch a screening of a new documentary on the history of women at HBS, "A Woman's Place."... View Details

Keywords: by Katie Koch & Harvard Gazette

04 Jul 2016
Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

If you want to be awed by the pace of technological advancement over the past few decades, compare the capabilities of a bulky PC from 1984 with those of a sleek smartphone in 2016. You’ll find stark differences. But if you want to be... View Details

Keywords: by Carmen Nobel

31 Dec 2012
Research & Ideas

Most Popular Stories of 2012

the Smartphone Addiction Published: May 14, 2012 In her new book, Sleeping With Your Smartphone, Leslie Perlow explains how high-powered consultants disconnected from their mobile devices for a few hours every week-and how they became... View Details

Keywords: by Staff

10 Jul 2017
Op-Ed

Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos

Consumers delight in using smartphones to record their experiences and surroundings, but for businesses, such devices present tricky challenges. Suppose a customer encounters a hair in her food, a spill in an aisle, or a rude clerk.... View Details

Keywords: by Benjamin G. Edelman; Food & Beverage; Air Transportation; Retail; Service

24 Jun 2013
Research & Ideas

Is Your iPhone Turning You Into a Wimp?

What kind of a device are you using to read this article? And what does your body posture look like? Are you hunching over a smartphone screen, arms tightly at your side? Are you slouching over an iPad or laptop? Or are you stretched out... View Details

Keywords: by Carmen Nobel; Technology; Consumer Products

05 Apr 2016
First Look

April 5, 2016

https://cb.hbsp.harvard.edu/cbmp/product/216043-PDF-ENG Harvard Business School Case 315-139 Uber and Stakeholders: Managing a New Way of Riding By 2015, technological innovations—the smartphone and the advanced data connectivity that... View Details

Keywords: Sean Silverthlorne

30 Dec 2013
Research & Ideas

Most Popular Articles of 2013

Lemmens and Sunil Gupta provides a novel method for determining which customers to target in order to maximize the profit of a retention campaign. The Impact of Patent Wars on Firm Strategy: Evidence from the Global Smartphone Market... View Details

Keywords: by Staff

25 Feb 2013
Research & Ideas

Lean Strategy Not Just for Start-Ups

introduced SnapTax, a smartphone app that lets users file their 1040EZ form in 10 minutes. Cook also stressed the need of having a strong, overriding company vision when establishing an innovative, experimental culture. Intuit's vision:... View Details

Keywords: by Carmen Nobel; Financial Services

02 Mar 2015
Research & Ideas

Retail Reaches a Tipping Point—Which Stores Will Survive?

you think back before smart phones and tablets, shopping on line was much less convenient. Today online shopping is omnipresent. Now as we have our discussion, I can use my smartphone to order tonight's dinner and a necktie for the... View Details

Keywords: by Sean Silverthorne; Retail

09 Dec 2014
First Look

First Look: December 9

occurred. Now, both Mehrotra and the head of their smartphone division had resigned. Sharma evaluates their options: Would the founders need to reconsider their involvement in the company they created? Or was there still a middle ground... View Details

Keywords: Sean Silverthorne

02 May 2017
First Look

First Look at New Research: May 2, 2017

And an audience of customers standing by with their smartphones to record any spectacle seems to have had, until now, unfortunately, no discernable impact on corporate policy guidelines for dealing with uncooperative customers. Companies... View Details

Keywords: Carmen Nobel

19 May 2011
Research & Ideas

Empathy: The Brand Equity of Retail

difference between a customer's decision to shop in a store rather than online. This is a key issue at a time when many potential customers will walk into a store, use their smartphone to snap a photo of a product they like, then return... View Details

Keywords: by Carmen Nobel; Health

11 Oct 2016
First Look

October 11, 2016

Smartphone Industry By: Paik, Yongwook, and Feng Zhu Abstract—Strategy scholars have documented in various empirical settings that firms seek and leverage stronger institutions to mitigate hazards and gain competitive advantage. In this... View Details

Keywords: Sean Silverthorne

28 Oct 2014
First Look

First Look: October 28

http://hbr.org/product/Whole-Foods--the-Path-to-/an/615019-PDF-ENG Harvard Business School Case 915-001 Pivots and Incentives at LevelUp LevelUp's mobile payments service lets users scan a smartphone barcode rather than swipe a credit... View Details

Keywords: Carmen Nobel

13 Aug 2024
Op-Ed

Can AI Save Physicians from Burnout?

"more personal, meaningful, and effective patient interactions," according to the organization. Several hospitals across the United States have piloted AI scribes to address the growing burden of data entry and clinical documentation. Generally, these tools use View Details

Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health

02 Apr 2015
Research & Ideas

Digital Initiative Summit: Big Messages, Small Screens, Many Choices

In the land of the digitally connected, the mobile device is king. The majority of digital media consumption happens on mobile devices, with smartphone and tablet activity making up 60 percent of digital screen time in the United States,... View Details

Keywords: by Carmen Nobel; Advertising

18 Jun 2013
First Look

First Look: June 18

make its service worthwhile for all. Drivers hesitate to pay for SaferTaxi's smartphones and service unless these will deliver passenger bookings-and passengers have no reason to sign up unless drivers are available. Meanwhile, regulators... View Details

Keywords: Anna Secino

Publications