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  • All HBS Web  (859)
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  • 01 Oct 1999
  • News

Eight Among Many: Charles W. ("Bill") Cassell

graduate school, earned a master's in education, and is currently substitute teaching in anticipation of a full-time position. As the father of now seven-year-old Alex, Cassell has already found satisfaction contributing to his son's... View Details
Keywords: Eileen McCluskey
  • 01 Apr 2002
  • News

Professorship Brings Brierley's HBS Connection Full Circle

believer in the importance of giving back to the community. "It's a source of deep satisfaction that the database management tools and techniques first developed at Epsilon have allowed hundreds of nonprofit organizations to profitably... View Details
Keywords: Charles M. Williams; Epsilon Data Management; Computer Systems Design and Related Services; Professional Services
  • 01 Jun 2022
  • News

Blissful Thinking

that they make, for example, is believing that they’ll actually find satisfaction through money, power, and fame. Sooner or later, they become a success addict. If you’re an alcoholic, you can’t actually drink so much alcohol that you’re... View Details
Keywords: Dan Morrell; illustration by Dan Winters
  • 01 Apr 1997
  • News

HBS Conferences Explore Range of Issues

managed to achieve success and satisfaction in both realms. She related how in June 1983, six months pregnant with her first child, she became the Times' highest-ranking woman when the paper named her deputy metropolitan editor. She took... View Details
  • 01 Sep 2012
  • News

Faculty Books

satisfaction in my career? How can I avoid compromising my integrity? Using lessons from some of the world’s greatest businesses, Christensen and his coauthors provide insight into these challenging questions. The Architecture of... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Mar 2014
  • News

3-Minute Briefing: Frank Blethen (PMD 35, 1978)

I ALWAYS REFER TO myself as the accidental publisher. My dad's side of the family has owned the paper since 1896. But my mom divorced my dad when I was six, and we moved to Arizona. My dad had no real presence in my life. I came up in the summers to work at the Times,... View Details
Keywords: Hanna, Julia; Seattle Times Company; News, Library, Internet, and Other Services; Information; Publishing Industries (except Internet); Information; Information
  • 22 May 2014
  • News

For Website Personalization, Simple Is the New Sexy

Keywords: web analytics; customer data; web personalization
  • 01 Dec 2017
  • News

2017 in Media: Courting the Cord-Cutters

When the phenomenon of cord-cutting— dropping a cable subscription in favor of one or more online streaming services—started attracting media attention a couple of years ago, the TV industry didn’t respond quickly. Cord-cutters were a very small piece of the TV... View Details
Keywords: Laura Martin (MBA 1983) , entertainment and internet analyst, Needham & Company
  • 25 Aug 2022
  • News

Case Study: Sound Check

improved long-term retention rates. In the early days, it’s best to optimize for product feedback. If it’s easier to sell to smaller customers (with more volume), stick with this segment and treat the feedback as gold. Rapidly iterate your product and focus on... View Details
Keywords: Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Oct 1999
  • News

The Class of 1974: Timed for a Change

his greeting: "A general manager has a social responsibility that requires a professional response. I hope that your two years at the Harvard Business School will enable you to contribute an effective response to this serious challenge and that you derive pleasure and... View Details
Keywords: Charles B. ("Chuck") Mercer
  • 01 Jan 2002
  • News

Orin C. Smith (MBA '67)

right things were done that day." It's easy to hear the note of satisfaction and pride in Smith's voice, and while he's too modest to openly acknowledge his leadership role in Starbucks' phenomenal success, he's too honest to discount the... View Details
  • 01 Jan 2006
  • News

William H. Donaldson, MBA 1958

who stepped down from the SEC in 2005. What continues to excite him is “the satisfaction that comes from making a difference, working with others, and seeing a team work toward a common goal.” Donaldson has clearly had extraordinary... View Details
  • 04 Jun 2025
  • News

Slice of Life

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. In 2018, Bill Crawford (MBA 2006) founded Righteous Slice, a pizza restaurant in Rexburg, Idaho that has been steadily earning critical acclaim. It has... View Details
  • 08 Jan 2025
  • News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government
  • 28 May 2019
  • News

In My Humble Opinion: Family Dynamic

to make a purchase.” Indonesia fast facts: 268 million people; 17,000 islands; 500 languages; 700 ethnicities. “It’s an amazingly vast, diverse culture.” Role model: Mother Teresa. “Reaching that level of selflessness would be my biggest View Details
Keywords: Julia Hanna; Offices of Other Holding Companies; Management
  • 01 Mar 2004
  • News

Ron Shaich’s Café Society

satisfaction in the food industry. People love coming to Panera Bread — last week we served four million customers! They get what we’re doing. As I travel the country I find it amazing that people come up and thank me. It feels great... View Details
Keywords: Susan Young; Food Services and Drinking Places; Hospitality
  • 01 Oct 2002
  • News

Faculty Research Symposium

organizational properties of each team, measuring factors such as leadership behaviors of nurse managers; adequacy of training, information, and equipment; team characteristics (stability, composition, quality of relationships, and performance outcomes); and individual... View Details
  • 01 Sep 2012
  • News

A Silent Workplace Crisis

reduce the stress that worsens health. My tenure as my parents’ caregiver lasted a decade. In time, feelings of frustration, exhaustion, and grief over the loss of work that I loved and the parents I was losing were eventually replaced by a profound View Details
Keywords: Janet Simpson Benvenuti; caregiving; aging; Nursing and Residential Care Facilities; Health, Social Assistance
  • 24 Oct 2013
  • News

Engineering a More Secure World

governments. But Harris's satisfaction is as much personal as professional. "I come from inner-city Chicago, an area that was decimated by drugs," the 60 year old says. "To think we can do something to prevent some young people from... View Details
Keywords: Francis Storrs; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Sep 2007
  • News

Riding It Out

last spring. But for Gisholt and Minard, the satisfaction of running a business continues to be worth it, despite the logistical complications that can arise around raising a family when long hours are more the norm than the exception.... View Details
Keywords: Julia Hanna; dog food; pets; Food Manufacturing; Manufacturing; Food and Beverage Stores; Retail Trade
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