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  • 06 May 2024
  • Research & Ideas

The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams

but if the person aligns themselves with only one side, be careful, as that may sharpen the conflict.” In future research, Perlow plans to examine how the backstage influences behavior at companies with hybrid working arrangements, where... View Details
Keywords: by Michael Blanding
  • 2009
  • Chapter

On the Goals of Successful Family Companies

By: John A. Davis and Renato Tagiuri
Providing clear goals for a company and communicating them are among the most powerful means for guiding the behavior of the people in an organization. In this article, we explore the range of objectives or goals of family-owned and -managed companies and identify... View Details
Keywords: Family Business; Interpersonal Communication; Goals and Objectives; Organizational Culture; Family Ownership
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  • Research Summary

Emotional Experience, Expression, and Regulation

By: Alison Wood Brooks

Once considered irrational, emotions often exert a more profound influence on decision-making and workplace outcomes than logic or reason. Professor Brooks studies emotional experience, emotional expression, and how individuals can regulate their emotions... View Details

  • Web

Placement - Doctoral

Conlon Business Economics, 2023 Placement: Stanford University, Department of Economics, Post-Doctoral Fellow (2023-2024), Carnegie Mellon University, Department of Social and Decision Sciences, Assistant Professor (2024) Dissertation: Essays in View Details
  • January 29, 2018
  • Article

How to Build Trust with Colleagues You Rarely See

By: Tsedal Neeley
Building trust is key to success for any organization. But that can be tricky when it comes to colleagues that you only interact with virtually. What does it take to build trust when you can’t meet in person? In this piece, the author suggests that professionals should... View Details
Keywords: Interpersonal Communication; Trust; Organizational Culture; Familiarity; Employees
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  • 2014
  • Working Paper

Team Scaffolds: How Meso-Level Structures Support Role-based Coordination in Temporary Groups

By: Melissa A. Valentine and Amy C. Edmondson
This paper shows how meso-level structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We... View Details
Keywords: Fluid Personnel; Team Scaffolds; Team Effectiveness; Role-based Coordination; Multi-method; Health Care and Treatment; Analytics and Data Science; Knowledge Use and Leverage; Organizational Structure; Outcome or Result; Performance Effectiveness; Groups and Teams; Networks; Behavior; Balance and Stability; Health Industry
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  • 18 Feb 2021
  • Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield
During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details
Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication
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  • 22 May 2018
  • First Look

New Research and Ideas, May 22, 2018

strong beliefs in the meaning of their work experience better performance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54523 Negotiating a Better Future: How Interpersonal Skills Facilitate Inter-Generational... View Details
Keywords: Dina Gerdeman
  • 20 Jun 2005
  • Research & Ideas

Creating a Positive Professional Image

As HBS professor Laura Morgan Roberts sees it, if you aren't managing your own professional image, others are. "People are constantly observing your behavior and forming theories about your competence, character, and commitment,... View Details
Keywords: by Mallory Stark
  • 04 Oct 2010
  • Research & Ideas

Introverts: The Best Leaders for Proactive Employees

five-point scale, the respondents rated themselves on adjectives such as "reserved," "introverted," "talkative," and "bold." The employees rated their teams' general work behaviors on items such as... View Details
Keywords: by Carmen Nobel
  • Web

Marketing - Faculty & Research

Purchase Related Rangan, V. Kasturi, and Sarah Appleby. "Transformative Social Impact: Health Leads (B)." Harvard Business School Multimedia/Video Supplement 525-702, April 2025. Serving with a Smile on Airbnb: Analyzing the Economic Returns and View Details
  • 03 Mar 2023
  • Research & Ideas

When Showing Know-How Backfires for Women Managers

managerial ranks and the links between tasks and performance, understanding gender differences in managers’ daily practices will have far-reaching consequences,” she says. “The task bind is a novel way to think about pervasive View Details
Keywords: by Kara Baskin; Retail; Consumer Products
  • Web

Negotiation, Organizations & Markets - Faculty & Research

decision to share their own answer—rather than follow up on their partner’s—appears egocentric and disinterested in their partner’s perspective. As a result, people perceive boomeraskers as insincere and prefer conversation partners who straightforwardly self-disclose.... View Details
  • 13 Apr 2010
  • First Look

First Look: April 13

  PublicationsDriven to Lead: Good, Bad, and Misguided Leadership Author:Paul R. Lawrence Publication:Jossey-Bass, forthcoming (2010) Abstract The author applies the four drive theory of human behavior (to acquire, to defend, to... View Details
Keywords: Martha Lagace
  • 18 Jun 2020
  • Research & Ideas

What Is an "Essential" Purchase for a Low-Income Family?

the satire publication The Onion headlined, "Woman A Leading Authority On What Shouldn't Be In Poor People's Grocery Carts." This study's results could have implications for everything from social and economic policymaking to charitable donations and everyday... View Details
Keywords: by Rachel Layne
  • 2007
  • Chapter

Disrupting Gender, Revising Leadership

By: D. E. Meyerson, R. Ely and Laura Wernick
In this chapter, we present a case study of men on two off-shore oil platforms—a workplace that has traditionally rewarded men for their masculine displays of bravado and their interactions centered on proving masculinity—in which such displays and interactions were... View Details
Keywords: Organizational Change and Adaptation; Safety; Leadership; Interpersonal Communication; Practice; Gender; Business Processes; Energy Industry
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  • Web

About - Race, Gender & Equity

and Thomas C. Nelson Associate Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School. Profesor Ramarjan's research examines how people can work fruitfully across social divides, with a... View Details
  • 31 Oct 2018
  • What Do You Think?

What is the Function of Fear in Leadership?

getting short-term change out of a fear of consequences, only perpetuates long-term fear, which decreases innovation, collaboration, and growth ” On the other hand, Paul argued that, “The ever growing body of neurological research has found that at times fear can lead... View Details
Keywords: by James Heskett
  • 23 Apr 2007
  • Research & Ideas

Are Great Teams Less Productive?

debilitating effects of interpersonal fear on collective learning processes. Q: How do you define learning? How does learning promote performance? A: I define learning as a process: A process of action, reflection, and new (often... View Details
Keywords: by Sarah Jane Gilbert
  • 16 Mar 2015
  • Research & Ideas

Advice on Advice

certain things unsaid. Sometimes the advice-seeker is leaving out key pieces of information inadvertently or because of discomfort with his contribution to the problem. "If someone says I have interpersonal issues at work and... View Details
Keywords: by Dina Gerdeman