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  • 2011
  • Working Paper

Risky Trust: How Multi-entity Teams Develop Trust in a High Risk Endeavor

By: Faaiza Rashid and Amy C. Edmondson
This paper explicates the challenge of risky trust, which we define as trust that exists between parties vulnerable to high economic, legal, or reputational risks at individual or organizational levels. Drawing from analyses of data collected in a grounded case study... View Details
Keywords: Interpersonal Communication; Leadership; Business Processes; Groups and Teams; Risk and Uncertainty; Trust; Construction Industry; United States
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  • Research Summary

Emotional Experience, Expression, and Regulation

By: Alison Wood Brooks

Once considered irrational, emotions often exert a more profound influence on decision-making and workplace outcomes than logic or reason. Professor Brooks studies emotional experience, emotional expression, and how individuals can regulate their emotions... View Details

  • Web

Placement - Doctoral

Placement: University of California, Santa Barbara, Economics Department Dissertation: Essays in Behavioral and Experimental Economics Advisors: Benjamin Enke (Chair), Tomasz Strzalecki , Joshua R. Schwartzstein , Matthew Rabin , and... View Details
  • 18 Feb 2021
  • Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield
During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details
Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication
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  • January 29, 2018
  • Article

How to Build Trust with Colleagues You Rarely See

By: Tsedal Neeley
Building trust is key to success for any organization. But that can be tricky when it comes to colleagues that you only interact with virtually. What does it take to build trust when you can’t meet in person? In this piece, the author suggests that professionals should... View Details
Keywords: Interpersonal Communication; Trust; Organizational Culture; Familiarity; Employees
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  • 2014
  • Working Paper

Team Scaffolds: How Meso-Level Structures Support Role-based Coordination in Temporary Groups

By: Melissa A. Valentine and Amy C. Edmondson
This paper shows how meso-level structures support effective coordination in temporary groups. Prior research on coordination in temporary groups describes how roles encode individual responsibilities so that coordination between relative strangers is possible. We... View Details
Keywords: Fluid Personnel; Team Scaffolds; Team Effectiveness; Role-based Coordination; Multi-method; Health Care and Treatment; Analytics and Data Science; Knowledge Use and Leverage; Organizational Structure; Outcome or Result; Performance Effectiveness; Groups and Teams; Networks; Behavior; Balance and Stability; Health Industry
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  • 20 Jun 2005
  • Research & Ideas

Creating a Positive Professional Image

As HBS professor Laura Morgan Roberts sees it, if you aren't managing your own professional image, others are. "People are constantly observing your behavior and forming theories about your competence, character, and commitment,... View Details
Keywords: by Mallory Stark
  • 04 Oct 2010
  • Research & Ideas

Introverts: The Best Leaders for Proactive Employees

five-point scale, the respondents rated themselves on adjectives such as "reserved," "introverted," "talkative," and "bold." The employees rated their teams' general work behaviors on items such as... View Details
Keywords: by Carmen Nobel
  • 22 May 2018
  • First Look

New Research and Ideas, May 22, 2018

strong beliefs in the meaning of their work experience better performance. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54523 Negotiating a Better Future: How Interpersonal Skills Facilitate Inter-Generational... View Details
Keywords: Dina Gerdeman
  • 03 Mar 2023
  • Research & Ideas

When Showing Know-How Backfires for Women Managers

managerial ranks and the links between tasks and performance, understanding gender differences in managers’ daily practices will have far-reaching consequences,” she says. “The task bind is a novel way to think about pervasive View Details
Keywords: by Kara Baskin; Retail; Consumer Products
  • 13 Apr 2010
  • First Look

First Look: April 13

  PublicationsDriven to Lead: Good, Bad, and Misguided Leadership Author:Paul R. Lawrence Publication:Jossey-Bass, forthcoming (2010) Abstract The author applies the four drive theory of human behavior (to acquire, to defend, to... View Details
Keywords: Martha Lagace
  • Web

About - Race, Gender & Equity

Professor in the Organizational Behavior Unit at Harvard Business School. Profesor Ramarjan's research examines how people can work fruitfully across social divides, with a particular emphasis on identities and group boundaries. Her... View Details
  • 18 Jun 2020
  • Research & Ideas

What Is an "Essential" Purchase for a Low-Income Family?

the satire publication The Onion headlined, "Woman A Leading Authority On What Shouldn't Be In Poor People's Grocery Carts." This study's results could have implications for everything from social and economic policymaking to charitable donations and everyday... View Details
Keywords: by Rachel Layne
  • 31 Oct 2018
  • What Do You Think?

What is the Function of Fear in Leadership?

getting short-term change out of a fear of consequences, only perpetuates long-term fear, which decreases innovation, collaboration, and growth ” On the other hand, Paul argued that, “The ever growing body of neurological research has found that at times fear can lead... View Details
Keywords: by James Heskett
  • 2007
  • Chapter

Disrupting Gender, Revising Leadership

By: D. E. Meyerson, R. Ely and Laura Wernick
In this chapter, we present a case study of men on two off-shore oil platforms—a workplace that has traditionally rewarded men for their masculine displays of bravado and their interactions centered on proving masculinity—in which such displays and interactions were... View Details
Keywords: Organizational Change and Adaptation; Safety; Leadership; Interpersonal Communication; Practice; Gender; Business Processes; Energy Industry
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  • 12 Apr 2022
  • Research & Ideas

Swiping Right: How Data Helped This Online Dating Site Make More Matches

consequences disproportionately felt by one group of users. McFowland urges developers to be mindful when rolling out features with interpersonal ramifications. “Platforms have tremendous power when to change View Details
Keywords: by Kara Baskin
  • 23 Apr 2007
  • Research & Ideas

Are Great Teams Less Productive?

debilitating effects of interpersonal fear on collective learning processes. Q: How do you define learning? How does learning promote performance? A: I define learning as a process: A process of action, reflection, and new (often... View Details
Keywords: by Sarah Jane Gilbert
  • 16 Mar 2015
  • Research & Ideas

Advice on Advice

certain things unsaid. Sometimes the advice-seeker is leaving out key pieces of information inadvertently or because of discomfort with his contribution to the problem. "If someone says I have interpersonal issues at work and... View Details
Keywords: by Dina Gerdeman
  • 05 Apr 2004
  • Research & Ideas

Six Ways to Build Trust in Negotiations

unaccommodating behavior by the slighted party. In their 1991 book, A Behavioral Theory of Labor Negotiations (ILR Press), Richard E. Walton and Robert B. McKersie recount such a scenario. After a string of... View Details
Keywords: by Deepak Malhotra
  • Web

Topics - HBS Working Knowledge

(19) Annual Reports (2) Annuities (1) Arts (2) Asset Management (3) Asset Pricing (4) Assets (11) Attitudes (18) Auctions (4) Balanced Scorecard (11) Banks and Banking (30) Behavioral Finance (7) Behavior... View Details