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(1,244)
- News (176)
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- Faculty Publications (494)
Show Results For
- All HBS Web
(1,244)
- News (176)
- Research (779)
- Events (8)
- Multimedia (24)
- Faculty Publications (494)
- December 2017
- Article
Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions
By: Lakshmi Ramarajan, Nancy Rothbard and Steffanie Wilk
Across multiple studies, we examine how identity conflict and enhancement within people affect performance in tasks that involve interactions between people through two mechanisms: role-immersion, operationalized as intrinsic motivation, and role-taking,... View Details
Ramarajan, Lakshmi, Nancy Rothbard, and Steffanie Wilk. "Discordant vs. Harmonious Selves: The Effects of Identity Conflict and Enhancement on Sales Performance in Employee-Customer Interactions." Academy of Management Journal 60, no. 6 (December 2017): 2208–2238.
- April 2005
- Article
Psychological Dimensions of the Israeli Settlements Issue: Endowments and Identities
By: Susan Hackley, M. Bazerman, Lee Ross and Dan Shapiro
Hackley, Susan, M. Bazerman, Lee Ross, and Dan Shapiro. "Psychological Dimensions of the Israeli Settlements Issue: Endowments and Identities." Negotiation Journal 21, no. 2 (April 2005): 209–220.
- June 2024
- Article
Defining Who You Are by Whom You Serve? Strategies for Prosocial–Professional Identity Integration with Clients
By: Lakshmi Ramarajan and Julie Yen
Many professionals want to both achieve professional success and contribute to society. Yet, in some professional contexts, these aims are in tension because serving elite clients is considered the pinnacle of professional success, but professionals themselves may view... View Details
Keywords: Identity; Experience and Expertise; Corporate Social Responsibility and Impact; Behavior; Social Entrepreneurship
Ramarajan, Lakshmi, and Julie Yen. "Defining Who You Are by Whom You Serve? Strategies for Prosocial–Professional Identity Integration with Clients." Administrative Science Quarterly 69, no. 2 (June 2024): 515–567.
- December 1997 (Revised May 1998)
- Case
CUC and HFS: Corporate Identity for a "Merger of Equals"
By: Stephen A. Greyser and Robert J. Crawford
In the wake of a major $20 billion market capitalization "merger of equals," two large consumer service firms must determine a new name for the new entity. Neither CUC nor HFS is well known among consumers. The CUC Services (e.g., shopping, travel, credit card... View Details
Keywords: Mergers and Acquisitions; Capital; Brands and Branding; Identity; Customization and Personalization; Value; Service Industry
Greyser, Stephen A., and Robert J. Crawford. CUC and HFS: Corporate Identity for a "Merger of Equals". Harvard Business School Case 598-028, December 1997. (Revised May 1998.)
- Aug 2010
- Conference Presentation
You Are Who You Befriend: Spillover Effects of Online Identities
By: Sujin Jang, Lakshmi Ramarajan and Jeff Polzer
- May–June 2017
- Article
Multiple Identity Configurations: The Benefits of Focused Enhancement for Prosocial Behavior
By: Lakshmi Ramarajan, Ida Berger and Itay Greenspan
Ramarajan, Lakshmi, Ida Berger, and Itay Greenspan. "Multiple Identity Configurations: The Benefits of Focused Enhancement for Prosocial Behavior." Organization Science 28, no. 3 (May–June 2017): 495–513.
- Aug 2012
- Conference Presentation
Collective Activism and Market Identity Change in the U.S. Biomass Sector
By: Shon R. Hiatt
- 2011
- Article
Passing as Superman: The Ideal Worker and Men's Professional Identities
By: Erin Marie Reid
Reid, Erin Marie. "Passing as Superman: The Ideal Worker and Men's Professional Identities." Academy of Management Best Paper Proceedings (2011).
- June 18, 2015
- Article
What Makes FC Barcelona Such a Successful Business
By: Andres Hatum and Luciana Silvestri
This article explores how FC Barcelona's identity as "more than a club" fuels the team's impressive performance on the field. We focus on the role of La Masía, the club's youth academy, to explain how a strong sense of organizational identity underlies the team's style... View Details
Hatum, Andres, and Luciana Silvestri. "What Makes FC Barcelona Such a Successful Business." Harvard Business Review (website) (June 18, 2015).
- 19 Feb 2016
- Working Paper Summaries
‘Does 'What We Do' Make Us 'Who We Are'? Organizational Design and Identity Change at the Federal Bureau of Investigation
- 06 Jan 2014
- Working Paper Summaries
Mechanisms of Technology Re-Emergence and Identity Change in a Mature Field: Swiss Watchmaking, 1970-2008
- 2011
- Other Unpublished Work
Collapsing the Myth of Separate Worlds: How Organizations Shape Non-Work Identities
By: Lakshmi Ramarajan and Erin Marie Reid
- Article
Why Do Firms Have 'Purpose'? The Firm's Role as a Carrier of Identity and Reputation
By: Rebecca Henderson and Eric Van den Steen
Why do so many firms publicly espouse a "purpose" beyond simple profit maximization? And why do so many managers and employees appear to care deeply about this purpose and to believe that it is critically important? In this paper we argue that the conventional answers... View Details
Henderson, Rebecca, and Eric Van den Steen. "Why Do Firms Have 'Purpose'? The Firm's Role as a Carrier of Identity and Reputation." American Economic Review: Papers and Proceedings 105, no. 5 (May 2015): 326–330.
- 2014
- Conference Presentation
The Good Ship Theseus: The Effect of Valence on Object Identity Judgments
By: J. De Freitas, K. Tobia, J. E. Newman and J. Knobe
- 11 Aug 2019
- Conference Presentation
Tips for Developing a Strong Research Pipeline and Clear Research Identity
Toffel, Michael W. "Tips for Developing a Strong Research Pipeline and Clear Research Identity." In SIM-ONE-PNP Junior Faculty Consortium. Paper presented at the Academy of Management Annual Meeting, Boston, MA, August 11, 2019.