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- All HBS Web
(300)
- News (115)
- Research (137)
- Multimedia (2)
- Faculty Publications (52)
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- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
discreet—smartphones are easily concealed. A banning policy often itself causes escalation of a conflict. “The video that this store doesn’t want you to see!” is that much more likely to get attention. And when View Details
- 26 Aug 2008
- First Look
First Look: August 26, 2008
b01/en/common/item_detail.jhtml?id=808033 The Home Depot, Inc. Harvard Business School Case 608-093 For its first 20 years, Home Depot was known for its entrepreneurial spirit and focus on customer service. Merchandising, purchasing, and View Details
Keywords: Sean Silverthorne
- 21 Nov 2005
- Research & Ideas
Making Credibility Your Strongest Asset
power of his idea. But Rovell knew that T.V. and newspaper sports departments are flooded with resumes and demo tapes from thousands of wannabe reporters. To ensure that his material wouldn't be lost in the shuffle, he mailed it in the... View Details
Keywords: by Michael Wheeler
- 05 Nov 2001
- Research & Ideas
Venture Capital Goes Boom—or Bust?
Ninety percent of new entrepreneurial businesses that don't attract venture capital fail within three years. A software engineer at the government contractor EG&G, Don Brooks had been working on computer systems for the Idaho National Engineering and Environment... View Details
Keywords: by Paul A. Gompers & Josh Lerner
- 19 Jul 2016
- First Look
July 19, 2016
boutiques and department stores)? Should it open more physical stores or focus on e-commerce? Where should the Group focus its international expansion? How could it best leverage its operating platform to... View Details
Keywords: Sean Silverthorne
- 06 Aug 2014
- Research & Ideas
Climbing Down from the Ivory Tower
In the late 1970s, the Chicago Police Department noticed that the city's crime rate increased when cops stopped walking the beat and started driving around in patrol cars instead. They wondered why, and asked the political scientist... View Details
- 28 Jul 2015
- First Look
First Look: July 28, 2015
international expansion and in the early 2010s Jimmy Choo had a store network encompassing 150+ stores in 30+ countries and was present in the most prestigious department and... View Details
Keywords: Carmen Nobel
- 22 Jul 2008
- First Look
First Look: July 22, 2008
department stores and a new hypermarket—Nagesh was proud of the way the company had taken retail from its roots in simple transactions to a complete "experience" defined by the luxurious ambiance,... View Details
Keywords: Martha Lagace
- 09 Mar 2009
- Research & Ideas
How to Revive Health-Care Innovation
in creating the personal computer industry; the department store Dayton-Hudson launched Target; and Hewlett-Packard created and grew to dominate the disruptive ink-jet printer business. When they follow the... View Details
- 11 Sep 2012
- First Look
First Look: September 11
by inventory shrinkage and cash shortage. Using two store-level datasets from the convenience store industry, we find that relative wages are negatively associated with employee theft after we control for each store's employee... View Details
Keywords: Sean Silverthorne
- 04 Apr 2007
- Research & Ideas
The Business of Global Poverty
materials that enables impoverished Mexican families to build their own housing; or in Brazil, with Kodak's no-frills camera/film packages, or the department store Magazine Luiza's merchandise, payment... View Details
Keywords: by Garry Emmons
- 02 Apr 2013
- First Look
First Look: April 2
returns can produce large valuation errors. Download working paper: http://ssrn.com/abstract=2182628 The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of... View Details
Keywords: Sean Silverthorne
- 07 Dec 2010
- First Look
First Look: Dec. 7
the company's marketing department into an integral part of product development, product management, and strategic planning after years of relative neglect is considered. The role of Chief Executive Officer Jeff Immelt in initiating and... View Details
Keywords: Sean Silverthorne
- 15 Jan 2019
- First Look
New Research and Ideas, January 15, 2019
Susanna Gallani, and Tatiana Sandino Abstract—We analyze the effects of a field experiment introducing a values-based 360-degree assessment system at an Indian retailer. The director intended to encourage store managers, rewarded based on... View Details
Keywords: Dina Gerdeman
- 14 Feb 2017
- First Look
First Look at New Research: February 14
and research applications, yet little is known about their relation to prices in physical stores where most retail transactions occur. I conduct the first large-scale comparison of prices simultaneously collected from the websites and... View Details
Keywords: Sean Silverthorne
- 19 Jun 2018
- First Look
New Research and Ideas, June 19, 2018
million well-off shoppers and 463 grocery stores in key U.S. markets. Whole Foods could absorb Amazon’s technology and process expertise to modernize and reduce its operating costs, which were among the highest in the industry. For... View Details
Keywords: Dina Gerdeman
- 16 Feb 2016
- First Look
February 16, 2016
on average, the implementation of the preferential incentive plan was associated with improvements in sales. Also, we find that this plan was associated with greater improvements in sales and gross profits as well as reductions in the incidence of bad audits in View Details
Keywords: Sean Silverthorne
- 10 Apr 2007
- First Look
First Look: April 10, 2007
near breakup by the U.S. Department of Justice and Wal-Mart's less-than-stellar performance against groups who oppose the retailer's stores are just two of many examples. "Strategies Beyond the... View Details
Keywords: Martha Lagace
- 25 Oct 2011
- First Look
First Look: October 25
over the past decade as one of the most active areas of research in economics and strategy. The literature has constantly struggled, however, with a lack of agreement on a proper definition; for instance, some existing definitions imply that retail firms such as... View Details
Keywords: Sean Silverthorne
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
aims to make a one-time sale and hence can be quite insistent. This is the door-to-door salesman and the canvasser. Then there is the relationship-oriented salesperson. The classic instance of this was the traveling salesman who worked for a New York or Chicago View Details