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Show Results For
- All HBS Web
(386)
- News (79)
- Research (255)
- Events (1)
- Multimedia (2)
- Faculty Publications (42)
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- 26 Sep 2011
- HBS Case
HBS Cases: Lady Gaga
larger, but the potential rewards increase, too." “The risks increase as the size of the venue increases, but the potential revenue goes up as well” With arena performances, the Gaga team was looking at some $12 million in start-up... View Details
- 24 Jan 2011
- HBS Case
Terror at the Taj
selecting, training, and rewarding Taj employees for their work. Mandate To Delight Awards are given for longer terms of service, for example, with Group Chairman Ratan Tata (HBS AMP 71, 1975) personally recognizing those who have served... View Details
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
To other functional departments such as finance and operations, the sales and marketing functions look alike. After all, they are both "outward looking," focused on the customer and the market. But, creating a strong marketing... View Details
Keywords: by Benson Shapiro
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
personal lives, but they often need the help of well-managed social institutions to succeed. Leaders have several structural devices they can use to promote this balance. For example, they can balance financial and symbolic rewards for... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- 23 Jul 2012
- Research & Ideas
The Power of Conversational Leadership
obvious risk of uncontrolled messaging, but the authors report that the rewards of inclusion often outweigh the risks. A traditional command-and-control company will filter a bunch of top-down messages through the communications... View Details
Keywords: by Carmen Nobel
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
medical relief fund for employees diagnosed with COVID-19. To learn more, read What Customers Need to Hear from You During the COVID Crisis Jill J. Avery, senior lecturer of business Administration, C. Roland Christensen Distinguished... View Details
Keywords: by Sean Silverthorne
- 06 Jan 2020
- Research & Ideas
Motivate Your High Performers to Share Their Knowledge
succeed. The first intervention aimed to overcome reticence among lower-performing employees by giving them a structured process to speak with their colleagues. The second sought to overcome resistance from higher-performing employees by View Details
Keywords: by Michael Blanding
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
managers from pursuing value-destroying opportunities within the firm just for the sake of deploying capital or because they want to run larger companies. And, distributing cash through buybacks can help reward loyal shareholders who... View Details
Keywords: by Dina Gerdeman
- 03 Apr 2012
- First Look
First Look: April 3
growth in 2011 and beyond, executives contemplated how to best apply their purchasing and supply chain knowledge into new international markets. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/512004-PDF-ENG Customer Visits for... View Details
Keywords: Carmen Nobel
- 05 Apr 2011
- First Look
First Look: April 5
School Case 811-064 Aardvark is an online social search service that allows users to pose questions and receive answers from other users in their extended social network. The case explores the process that Aardvark's founders used to design and develop their product... View Details
Keywords: Sean Silverthorne
- 28 Feb 2012
- First Look
First Look: Feb. 28
argue that competition can lead organizations to provide illicit quality that satisfies customer demand but violates laws and regulations and that this outcome is particularly likely when price competition is restricted. Using 28 million... View Details
Keywords: Sean Silverthorne
- 30 Jul 2001
- What Do You Think?
What’s the Future of Corporate Governance?
response to last month's column suggests both a conclusion and a question: It will be different, but will it be more effective? First, the differences. Corporate governance in the future will, according to Devdip Ganguli, reflect an increasing emphasis on View Details
Keywords: by James Heskett
- 16 Nov 2015
- Research & Ideas
Does Competition Make Us More Creative?
process and then understand how it works is very difficult, however. Gross showed some creativity in finding an innovative way to do just that. His study looked at graphic design competitions that take place via online platforms that help companies commission View Details
- 16 May 2000
- Research & Ideas
The Simple Economics of Open Source
when they derive a net benefit from the work, with net benefit based on both immediate and delayed rewards. Immediate rewards include monetary compensation, as well as the opportunity to fix a bug or View Details
- 06 Dec 2016
- First Look
December 6, 2016
Yet a vigorous tradition in the accounting literature establishes that firms routinely sacrifice long-term investment to manage earnings and are rewarded for doing so. This paper presents a model that reconciles these apparently... View Details
Keywords: Sean Silverthorne
- 11 Aug 2003
- Research & Ideas
Why Budgeting Kills Your Company
benchmarks—chief among them sales growth, return on sales, and economic value-added (EVA) growth—not only helped it shorten and simplify its budgeting process, it also reduced the amount of budget gaming. Evaluation and rewards based on... View Details
Keywords: by Loren Gary
- 02 Aug 2017
- What Do You Think?
Summing Up: Why Can’t Organizations Engage Their Employees?
more productive than the disengaged. Less likely to be absent, work more safely on the job, produce fewer quality defects, and are less likely to steal. Foster higher levels of customer engagement that lead to higher View Details
Keywords: by James Heskett
- 22 May 2017
- Lessons from the Classroom
A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders
laundromat called “Linens and Lattes” that would let customers drink coffee, socialize, and surf the web while waiting for their clothes to dry). Well into the night, the judges discussed the presentations over dinner at Harvest... View Details
- 18 Nov 2002
- Research & Ideas
Where Morals and Profits Meet: The Corporate Value Shift
on. But I caution managers against focusing only on the financial case for values. No matter how much evidence we amass for this case, the fact remains that moral indifference and even blatantly unethical behavior can also be financially View Details
Keywords: by Carla Tishler
- 02 Oct 2006
- Research & Ideas
Negotiating in Three Dimensions
customer relationships, dealing with large shareholders and creditors, as well as initiating and managing cross-border strategic alliances. It is true inside the firm where people from different functional areas and divisions need to... View Details
Keywords: by Martha Lagace