Publications

02 Jun 2014
News

When to Resign, and When to Clean Up the Mess

Keywords: crisis management; leadership

March 2000
Teaching Note

Oxford Health Plans (A): Specialty Management [and] Oxford Health Plans (B): Crisis Strikes TN

By: James L. Heskett, Richard M.J. Bohmer and Jody H. Gittell

Teaching Note for (9-898-042) and (9-800-366). View Details

Keywords: Business or Company Management; Crisis Management; Medical Specialties; Health Care and Treatment; Health Industry; United States

May 2010 (Revised January 2012)
Case

Lincoln Financial Meets the Financial Crisis

By: Robert C. Pozen and Peter Goodspeed Spring

In March of 2009, Lincoln Financial Group's CEO Dennis Glass was facing a difficult decision as to how he would replenish his company's capital, which could quickly fall to dangerously low levels as a result of the financial crisis. Though the cost of raising capital... View Details

Keywords: Cost vs Benefits; Financial Crisis; Capital; Private Equity; Crisis Management; Business and Government Relations; Business and Stakeholder Relations; Insurance Industry

Article

Selling After the Crisis

By: Frank V. Cespedes

Like perishable goods in grocery stores, sales models have a sell-by date. As product standards evolve and new entrants emerge, buyers have more choices and demand more in terms of quality and performance across vendors. Firms that fail to adjust to changing customer... View Details

Keywords: Sales Model; Sales; Management; Customer Relationship Management; Health Pandemics

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August 2009 (Revised September 2009)
Case

Tenova: Mining for Growth in an Economic Crisis

By: Gary P. Pisano, Elena Corsi and Elisa Farri

In December 2008, Gianluigi Nova, CEO of Tenova SpA, a technology and equipment supplier to the metals and mining industry, had to choose between two options. The first was to continue growing in the company's core business: equipment for the steel production. The... View Details

Keywords: Decision Choices and Conditions; Financial Crisis; Leadership; Crisis Management; Growth and Development Strategy; Market Entry and Exit; Diversification; Industrial Products Industry; Mining Industry

March 1996
Case

Intuit: The TurboTax/MacInTax Crisis (D)

Keywords: Crisis Management

Article

The Role of the Board Chair During a Crisis

By: Achim Schmitt, Gilbert Probst and Michael Tushman

A company’s long-term survival during a crisis depends on complementary roles, strategic alignment, and chemistry between the chair and CEO. View Details

Keywords: Board Chair; Management Teams; Crisis Management; Relationships

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February 2008 (Revised November 2011)
Case

The International Monetary Fund in Crisis

By: Rawi Abdelal, David Moss and Eugene Kintgen

When Dominique Strauss-Kahn became the Managing Director of the International Monetary Fund in late 2007, he faced a number of significant changes. The organization had lost much of its legitimacy over the previous decade, and countries seemed increasingly reluctant to... View Details

Keywords: History; Globalized Economies and Regions; Problems and Challenges; Developing Countries and Economies; Borrowing and Debt; Government and Politics; Financial Institutions; Business Strategy; Macroeconomics; Financial Services Industry

30 Apr 2020
News

Five Key Insights on Leading Courageously During a Crisis

16 Jun 2020
News

Delivering Solutions During a Crisis

Keywords: COVID-19

12 Jul 2020
Research & Ideas

Solving COVID'S Mental Health Crisis

Harvard Business School. Shirley Spence is a writer, educator and former partner at Oliver Wyman, a global management consulting firm. [Image: iPhoto] Other Stories in This Series How Leaders Are Fighting Food Insecurity on Three... View Details

Keywords: by Howard Stevenson and Shirley Spence; Health

07 Apr 2003
Research & Ideas

Three Steps for Crisis Prevention

merger would sail through the antitrust review. But while it did pass easily through the U.S. review—no doubt further reinforcing his confidence—it smashed on the rocks in Europe. Had Welch recognized the potential for a negative decision ahead of time, he almost... View Details

Keywords: by Michael D. Watkins & Max H. Bazerman

November 2020
Case

Wilderness Safaris: Responses to the COVID-19 Crisis

By: James E. Austin, Megan Epler Wood and Herman B. "Dutch" Leonard

This case is an epilogue to “Wilderness Safaris: Impact Investing and Ecotourism Conservation in Africa” (2-321-020), which ends with the emergence of the pandemic in March 2020. The final discussion area for that case can be “What should Wilderness Safari CEO Keith... View Details

Keywords: Communities; COVID-19; Ecotourism; Travel; Travel Industry; Conservation Planning; Reopening; Investor Relations; Project Strategy; Governance; Decision Making; Cash; Health Pandemics; Business and Shareholder Relations; Tourism Industry; Africa

March 1996
Case

Intuit: The TurboTax/MacInTax Crisis (A)

Keywords: Crisis Management

November 1991 (Revised November 1992)
Case

New Jersey Solid Waste Crisis

By: Willis M. Emmons III

Keywords: Wastes and Waste Processing; Crisis Management; New Jersey

01 Mar 2009
News

Faculty Responds to Financial Crisis

Global Failures Create a “Lodestar” for HBS Research and Teaching From new cases to new courses and research projects, the HBS faculty’s response to the global financial crisis has been “quite extraordinary,” says Professor Joe Badaracco,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

March 1996
Case

Intuit: The TurboTax/MacInTax Crisis (C)

Keywords: Crisis Management

March 1996
Case

Intuit: The TurboTax/MacInTax Crisis (B)

Keywords: Crisis Management; Information Technology Industry

June 1992 (Revised June 1993)
Case

Hennessy and Harvey-Jones: Two Responses to the Crisis in Chemicals

By: Christopher A. Bartlett

Responding to the crisis in chemicals in the early 1980's, Allied Chemical (U.S.) and ICI (U.K.) appoint new chairmen to revitalize each company's strategy, culture, and organization. Hennessy, an outsider with a background in managing conglomerates, has strong ideas... View Details

Keywords: Transition; Leading Change; Crisis Management; Management Style; Managerial Roles; Organizational Culture; Corporate Strategy