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  • All HBS Web  (508)
    • News  (304)
    • Research  (141)
    • Multimedia  (71)
  • Faculty Publications  (121)

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  • All HBS Web  (508)
    • News  (304)
    • Research  (141)
    • Multimedia  (71)
  • Faculty Publications  (121)
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  • March 22, 2012
  • Article

Global Team Leaders Must Deliberately Create 'Moments'

By: Tsedal Neeley
Global teams face the challenge of having to operate with limited face-to-face contact and across vast distances, time zones, language backgrounds, and contexts, as well as cultural differences. In turn, these differences generate disruptions to team cohesion and top... View Details
Keywords: Global Range; Groups and Teams; Management Practices and Processes
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Neeley, Tsedal. "Global Team Leaders Must Deliberately Create 'Moments'." Harvard Business Review (website) (March 22, 2012).
  • September 10, 2014
  • Article

Getting Cross-Cultural Teamwork Right

By: Tsedal Neeley
People struggle with global teamwork, even though it’s essential to success in multinational firms. Despite their efforts to nimbly manage differences in time zones, cultures, and languages, cross-border collaborators often fail to reach shared understanding or common... View Details
Keywords: Groups and Teams; Globalized Firms and Management; Conflict Management
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Neeley, Tsedal. "Getting Cross-Cultural Teamwork Right." Harvard Business Review (website) (September 10, 2014).
  • February 2021
  • Tutorial

What are Agile Teams?

By: Tsedal Neeley
This video explores the elements that constitute agile teams. From its history in the "Agile Manifesto," this philosophy for organizational behavior prioritizes working software over comprehensive documentation, customer collaboration over contract negotiation, and... View Details
Keywords: Agile Practices; Organization Behavior; Priorities; Groups and Teams; Decision Choices and Conditions; Values and Beliefs
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Neeley, Tsedal. What are Agile Teams? Harvard Business School Tutorial 421-712, February 2021. (https://hbsp.harvard.edu/product/421712-HTM-ENG?Ntt=tsedal%20neeley%20what%20are%20agile%20teams.)
  • October 2015
  • Article

Global Teams That Work

By: Tsedal Neeley
Many companies today rely on employees around the world, leveraging their diversity and local expertise to gain a competitive edge. However, geographically dispersed teams face a big challenge: physical separation and cultural differences can create social distance, or... View Details
Keywords: Globalized Firms and Management; Groups and Teams; Performance; Cross-Cultural and Cross-Border Issues
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Neeley, Tsedal. "Global Teams That Work." Harvard Business Review 93, no. 10 (October 2015): 74–81.
  • 2009
  • Simulation

Tip of the Iceberg: Global English Lingua Franca Simulation (TIP)

By: Tsedal Neeley
Keywords: Communication; Globalization
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Neeley, Tsedal. "Tip of the Iceberg: Global English Lingua Franca Simulation (TIP)." Simulation and Teaching Note. Harvard Business School Publishing, 2009. Electronic.
  • 9 Aug 2010
  • Conference Presentation

Global Language Strategies: The Impact of Mandating English as a Lingua Franca in Global Work

By: Tsedal Neeley
Keywords: Strategy; Global Range
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Neeley, Tsedal. "Global Language Strategies: The Impact of Mandating English as a Lingua Franca in Global Work." Paper presented at the Academy of Management Annual Meeting, Montreal, Canada, August 09, 2010.
  • 03 May 2011
  • First Look

First Look: May 3

http://hbr.org/2011/05/column-the-hollow-science/ar/1 Effective Managers Say the Same Thing Twice (or More) Authors:Tsedal Neeley and Paul Leonardi Publication:Harvard Business Review 89, no. 5 (May 2011) Abstract How do effective... View Details
Keywords: Sean Silverthorne
  • June 2019 (Revised February 2020)
  • Case

Eric Hawkins Leading Agile Teams @ Digitally-Born AppFolio (A)

By: Tsedal Neeley, Paul Leonardi and Michael Norris
Eric Hawkins, director of engineering at AppFolio—a digital technology firm that offered cloud-based business software to small and medium sized companies—was shocked by an unusual request from his senior leadership team. Could Hawkins and one of his agile teams build... View Details
Keywords: Values; Agile; Vision; Corporate Culture; Leadership; Values and Beliefs; Organizational Culture; Decision Choices and Conditions; Digital Transformation; Technology Industry; United States; California
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Neeley, Tsedal, Paul Leonardi, and Michael Norris. "Eric Hawkins Leading Agile Teams @ Digitally-Born AppFolio (A)." Harvard Business School Case 419-066, June 2019. (Revised February 2020.)
  • January 29, 2018
  • Article

How to Build Trust with Colleagues You Rarely See

By: Tsedal Neeley
Building trust is key to success for any organization. But that can be tricky when it comes to colleagues that you only interact with virtually. What does it take to build trust when you can’t meet in person? In this piece, the author suggests that professionals should... View Details
Keywords: Interpersonal Communication; Trust; Organizational Culture; Familiarity; Employees
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Neeley, Tsedal. "How to Build Trust with Colleagues You Rarely See." Harvard Business Review (website) (January 29, 2018).
  • August 2020
  • Background Note

Six Simple Steps to Action Planning

By: Tsedal Neeley
As a leader, you will need to master action plans to implement solutions that advance your organizational goals. Here are six simple steps to diagnosing situations and systematically developing action plans. View Details
Keywords: Organizations; Goals and Objectives; Planning
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Neeley, Tsedal. "Six Simple Steps to Action Planning." Harvard Business School Background Note 421-033, August 2020.
  • 2018
  • Other Teaching and Training Material

Organizational Behavior Reading: Leading Global Teams

By: Tsedal Neeley
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Neeley, Tsedal. "Organizational Behavior Reading: Leading Global Teams." Core Curriculum Readings Series. Boston, MA: Harvard Business Publishing 8358, 2018.
  • December 2018
  • Supplement

The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with 'International Values and Local Roots' (B)

By: Tsedal Neeley
Vittorio Colao, CEO of telecommunication giant Vodafone, must respond to reports of disturbing accounting practices at two of Vodafone’s operating companies. In one case, €60 million have been misreported due to a series of failures to check manual accounting... View Details
Keywords: GLOBAL-LOCAL; Global Identity; Local Identity; Accounting Discrepency; Globalization; Leadership; Trust; Organizational Culture; Organizational Design; Organizations; Identity; Local Range; Global Range; Values and Beliefs; Accounting Audits
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Neeley, Tsedal. "The Global-Local Tension: Vodafone CEO Vittorio Colao Leading with 'International Values and Local Roots' (B)." Harvard Business School Supplement 419-032, December 2018.
  • February 2017
  • Module Note

Leading Global Teams

By: Tsedal Neeley
This module aims to help students become effective leaders and members of global teams that must work together across national boundaries and toward a common goal. Students will learn to diagnose the challenges that global teams often face as well as strategies that... View Details
Keywords: Groups and Teams; Leadership; Cross-Cultural and Cross-Border Issues
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Neeley, Tsedal. "Leading Global Teams." Harvard Business School Module Note 417-073, February 2017. (https://hbsp.harvard.edu/product/417073-PDF-ENG?Ntt=tsedal%20neeley.)
  • August 2015 (Revised June 2016)
  • Teaching Note

(Re)Building a Global Team: Tariq Khan at Tek

By: Tsedal Neeley
Keywords: Global Teams; Language; Personal Development and Career; Decision Making; Problems and Challenges
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Neeley, Tsedal. "(Re)Building a Global Team: Tariq Khan at Tek." Harvard Business School Teaching Note 416-012, August 2015. (Revised June 2016.)
  • September 2012
  • Supplement

Hiroshi Mikitani Reflects and Provides Early Updates on Englishnization (November, 2011)

By: Tsedal Neeley
CEO of Rakuten, Hiroshi Mikitani, candidly responds to controversial questions about his Englishnization strategy and implementation across 7,100 employees a year and a half later: Did he make an impulsive move when he mandated English as the company language? Why does... View Details
Keywords: Language; Culture; Communication Barriers; Dynamic Global Marketplace; Rapid Change; Change Management; Ethnicity; Communication; Globalization; Management Teams; Japan
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Neeley, Tsedal. "Hiroshi Mikitani Reflects and Provides Early Updates on Englishnization (November, 2011)." Harvard Business School Video Supplement 413-703, September 2012.
  • 01 May 2009
  • Conference Presentation

Language Matters: Lingua Franca Mandates and Status Hierarchy

By: Tsedal Neeley
Keywords: Communication; Status and Position
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Neeley, Tsedal. "Language Matters: Lingua Franca Mandates and Status Hierarchy." Paper presented at the Harvard Business School Seminar, Boston, MA, May 01, 2009.
  • 1 Jul 2009
  • Conference Presentation

Language Matters: Lingua Franca Mandates and Status Hierarchy

By: Tsedal Neeley
Keywords: Communication; Status and Position
Citation
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Neeley, Tsedal. "Language Matters: Lingua Franca Mandates and Status Hierarchy." Universidad de Navarra, Instituto de Estudios Superiores de la Empresa (IESE), Barcelona, Spain, July 1, 2009.
  • 2009
  • Tool

Facilitator's Guide: Tip of the Iceberg: Global English Lingua Franca Simulation (TIP)

By: Tsedal Neeley
Keywords: Communication; Globalization
Citation
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Neeley, Tsedal. Facilitator's Guide: Tip of the Iceberg: Global English Lingua Franca Simulation (TIP). Tool. Harvard Business School Publishing, 2009.
  • 1 Feb 2010
  • Conference Presentation

Language Mandates, Power & Emotions in Globally Distributed Teams

By: Tsedal Neeley
Keywords: Groups and Teams; Power and Influence; Emotions
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Neeley, Tsedal. "Language Mandates, Power & Emotions in Globally Distributed Teams." Boston College, Carroll School of Management, February 1, 2010.
  • January 2021
  • Case

Digital Transformation 2.0: CEO Elie Girard at Atos

By: Tsedal Neeley and James Barnett
Elie Girard has taken the helm as CEO of Atos—multinational IT giant—to lead the company into the next era of digital transformation. Noticing that customers’ digital needs were evolving to become even more specialized and global in scope, he made a bold first step as... View Details
Keywords: Restructuring; Change; Leadership; Technology Industry
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Neeley, Tsedal, and James Barnett. "Digital Transformation 2.0: CEO Elie Girard at Atos." Harvard Business School Case 421-024, January 2021.
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