by Tom Quinn - Publications - Faculty & Research

07 Apr 2014
Research & Ideas

Negotiation and All That Jazz

directly to negotiations," says Wheeler, whose own background is in law and policy analysis. "I'm not speaking metaphorically. By emulating what jazz masters do, we all can become better negotiators." Indeed, the late diplomat Richard... View Details

Keywords: by Michael Blanding

21 Apr 2008
Research & Ideas

The New Math of Customer Relationships

links between satisfied employees and satisfied customers have on practitioners? Jim Heskett: While we don't spend any time tracking the impact, Earl and I (as well as our coauthors who, over the years, have included Chris Hart, Len Schlesinger, Gary Loveman, View Details

Keywords: by Sean Silverthorne

08 Oct 2010
What Do You Think?

Will Transparency in CEO Compensation Have Unintended Consequences?

Kamal Gupta put it this way: "Investors care two hoots about it as long as the company is doing well and rewarding them well." There was concern that the legislation might actually have the opposite effect of what was intended. View Details

Keywords: by Jim Heskett

17 Jun 2002
Research & Ideas

A Litmus Test for Entrepreneurs

In 1999, Tom Herman and Kaleil Isaza Tuzman, best friends since childhood, quit their comfortable jobs to start govWorks, with millions of VC dollars to back them up. Their goal was nothing if not grandiose: to use Internet payment... View Details

Keywords: by Walter Kuemmerle

14 Oct 2013
Research & Ideas

Blockbuster! Why Star Power Works

cannot afford not to do so. I present several case studies, such as on basketball's LeBron James and actor Tom Cruise, that vividly illustrate the ongoing tug-of-war between stars and entertainment companies, with each party vying for a... View Details

Keywords: by Sean Silverthorne; Entertainment & Recreation

08 Jun 2009
Research & Ideas

The Return of the Salesman

began to appear in the 1990s, with French historian Laurence Fontaine's Histoire du colportage en Europe: XVe-XIXe siècle, a work translated into English and published by Duke University Press as History of Pedlars in Europe in 1996. This... View Details

Keywords: by Sean Silverthorne; Retail

01 Aug 2005
What Do You Think?

Is There an “Efficient Market” in CEO Compensation?

largely by scale alone." Several respondents offered an explanation for these phenomena. Typical was Rahul Sharma's comment: " . . . these high executive compensation packages are . . . necessitated View Details

Keywords: by James Heskett

03 Sep 2009
What Do You Think?

Are Retention Bonuses Worth the Investment?

after a merger." Tony Eckel said, "Properly applied, they are investments in the continuity and stability of the organization." Some were vehement in their opposition. "I view a retention bonus as a sort of blackmail View Details

Keywords: by Jim Heskett

05 Jul 2004
What Do You Think?

Work-Life: Is Productivity in the Balance?

of work is going to ... increase morale." Faisal Shaheen takes the matter one step further by asserting that "If not supported and recharged, households will not be able to add productive talent to the future labor force."... View Details

Keywords: by James Heskett

05 Apr 2021
What Do You Think?

Why Can’t More Leaders Teach?

everyone is expected to give and take, teach and learn, during the discussions of issues in its classrooms. A book, Teaching by Heart: One Professor's Journey to Inspire, by View Details

Keywords: by James Heskett

17 Jul 2000
What Do You Think?

Where Is the Microsoft Board?

Microsoft caused by (2) a defense personally led by Bill Gates and (3) by the failure of the company's board to provide counsel. In the case of a high-tech company where... View Details

Keywords: by James Heskett

05 Dec 2012
What Do You Think?

Should Managers Bother Listening to Predictions?

Even predictions based on an analysis of trends can have a bad name. Beatrice Haurenson, commenting on trend analysis, said: "What did the analysis of 'Trends' pre-2007 tell us?" Tom Dolembo suggested another reason why... View Details

Keywords: by James Heskett

17 Jun 2013
Research & Ideas

Advertising Symbiosis: The Key to Viral Videos

YouTube views. By contrast, Nestlé's self-explanatory "From Maine Water Springs to You: The Journey of Poland Springs Water" has barely cracked 500 views. So why did one water commercial sparkle on YouTube, while the other fizzled? The... View Details

Keywords: by Carmen Nobel; Advertising

02 Apr 2014
What Do You Think?

Has the Post-Capitalist Economy Finally Arrived?

era of capitalism will bring. Tom Dolembo commented that "the revolution that is occurring is a shift of cost from production of product to delivery of experiences Capitalism requires a belief that wealth is exclusively for a... View Details

Keywords: by James Heskett; Service

September–October 2024
Article

The Art of Leading Teammates

By: Tom Brady and Nitin Nohria

When our society talks about leaders, we focus on formal roles, such as the CEO. This view undervalues the role of informal leaders—team members who influence outcomes by the tone they set, how they conduct themselves, and how they interact with their peers. Their job... View Details

Keywords: Groups and Teams; Power and Influence; Leadership; Status and Position

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26 Sep 2017
First Look

First Look at New Research and Ideas, September 26, 2017

worked are positively correlated with firm performance, and differences between family and non-family CEOs account for approximately 18% of the performance gap between family and non-family firms. We investigate the sources of the differences in CEO labor supply across... View Details

Keywords: Sean Silverthorne

12 Oct 2006
First Look

First Look: October 12, 2006

Legal Aspects of Management. This module deals with the way in which intellectual property rights—as protected by patents, copyrights, trademarks, and trade secrets—enable firms to achieve competitive advantage. Purchase this note:... View Details

Keywords: Sean Silverthorne

March 1994 (Revised October 1994)
Case

Reading Energy

By: Forest L. Reinhardt

Reading Energy builds facilities that produce energy from nontraditional fuels. A privately held, entrepreneurial organization, it has spent six years developing a plan to build a waste-to-energy plant in the town of Robbins, Illinois. The plant would burn municipal... View Details

Keywords: Energy Generation; Wastes and Waste Processing; Business and Community Relations; Business Plan; Agreements and Arrangements; Contracts; Risk and Uncertainty; Government and Politics; Environmental Sustainability; Business Strategy; Energy Industry; Utilities Industry; Illinois

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16 Dec 2011
Research & Ideas

Reintroducing Intellectual Ambition to the Study of Business History

The 85-year-old Business History Review, published quarterly by Harvard Business School, is the acknowledged leading peer-reviewed journal in the field. (BHR has recently been made available online through Cambridge University Press.) So... View Details

Keywords: by Geoffrey Jones & Walter Friedman

May 2014 (Revised June 2014)
Case

Intellectual Property Strategy at North Technology Group—Sailing Downwind

By: Felix Oberholzer-Gee and William W. Fisher III

North Sails is the world's leading sailmaker. The company commands a global market share of more than 50% and is largely responsible for the rapid technological progress in the sailmaking industry over the past 30 years. CEO Tom Whidden needs to consider how to best... View Details

Keywords: Technology; Information Technology; Competitive Advantage; Intellectual Property

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