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  • September 2019 (Revised December 2022)
  • Case

Cooking Down a Storm: Changing Culture at Pasta Serafina (A)

By: Susanna Gallani, Francesca Gino and Raffaella Sadun
Plant management at Pasta Serafina, a pasta producer in the south of Italy, is struggling to contain employee absenteeism. While the misbehavior is concentrated in a minority of the workers, its effects impact not only the plant’s performance, but also the climate and... View Details
Keywords: Absenteeism; Moral Hazard; Employees; Behavior; Problems and Challenges; Organizational Culture; Organizational Change and Adaptation; Employee Relationship Management; Performance Productivity; Decision Making
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  • 01 Mar 2018
  • News

Realizing The Potential Of One Harvard

PRIMO Fellow Alan Castro, HBS Assistant Professors Susanna Gallani and Christopher Stanton, and PRIMO Fellow Obinna Igbokwe (photo by Evgenia Eliseeva) Harvard senior Alan... View Details
  • Web

2024 Reunion Presentations - Alumni

Professor Susanna Gallani 10:00–11:15 a.m. EDT + More Info – Less Info In this session, participants will discuss the importance of considering sources of motivation and demotivation beyond monetary rewards.... View Details
  • March 2022
  • Teaching Note

Cooking Down a Storm at Pasta Serafina (A) & (B)

By: Susanna Gallani
Teaching Note for HBS Case Nos. 120-013 and 120-014. View Details
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  • July 2020
  • Supplement

Social Determinants of Health at Boston Medical Center: Board Plan

By: Susanna Gallani
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  • 30 Jan 2024
  • News

STS Survey Identifies Stark Gender Disparities in Compensation

  • 24 May 2022
  • News

Health Equity: Aging in America

  • March 2022 (Revised December 2022)
  • Teaching Note

Hospital 57357: Aligning Performance Towards a Vision of a Cancer-Free Childhood

By: Susanna Gallani
Teaching Note for HBS Case No.122-041. View Details
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  • March 2022
  • Teaching Note

Social Determinants of Health at Boston Medical Center

By: Susanna Gallani
Teaching Note for HBS Case No.122-088. View Details
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  • July 2020
  • Supplement

Bark Gift Shop Ltd. Assignment Worksheet Solution

By: Susanna Gallani
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  • August 2019
  • Supplement

The Robin Hood Army (B)

By: Susanna Gallani
Supplements the (A) case. View Details
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  • March 23, 2017
  • Article

Incentives Don't Help People Change, but Peer Pressure Does

By: Susanna Gallani
This article summarizes the findings of a research study that examined the effectiveness of monetary and non-monetary incentives in establishing persistent organizational behavior modifications. The results of the study highlight the interplay between monetary and... View Details
Keywords: Motivation and Incentives; Behavior; Change Management
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  • 18 Mar 2025
  • News

How Lanco Medical Group Fosters Workforce Happiness to Motivate Employees and Grow Fast

  • 06 Dec 2023
  • News

Harvardstudenter ska lära sig leda av fallet Nya Karolinska

  • 05 Dec 2023
  • News

Björn Zoëga: ”Jag har säkert gjort en hel del fel”

  • 24 Nov 2020
  • News

4 Strategies to Make Telehealth Work for Elderly Patients

  • 23 Mar 2017
  • News

Incentives Don’t Help People Change, but Peer Pressure Does

  • 15 Jan 2019
  • First Look

New Research and Ideas, January 15, 2019

their advice because such dismissal threatens advisors’ sense of self-worth, leading them to judge seekers more harshly. Moreover, these effects are compounded by advisor expertise: expert advisors are more likely to punish seekers who... View Details
Keywords: Dina Gerdeman
  • January 2019 (Revised June 2019)
  • Technical Note

U.S. Commercial Health Insurance Industry

By: Susanna Gallani, Mary Witkowski and Harry B. Wolberg
This note describes the role of commercial payers in the U.S. healthcare industry. We begin with a review of the historical evolution of commercial payers and their role in the market, from the beginning to the Affordable Care Act and beyond. Every wave of reforms in... View Details
Keywords: Health Care and Treatment; Insurance; Governing Rules, Regulations, and Reforms; Organizational Change and Adaptation; Health Industry; Insurance Industry; United States
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  • August 2019
  • Case

Bark Gift Shop Ltd.

By: Susanna Gallani, Jan Bouwens and Peter Kroos
This case describes a setting in which the CFO of Bark Gift Shop Ltd., a gift items retailer, discovers an undesired pattern in the performance data suggesting that her shop managers that perform well during the first part of the year, purposely reduce their effort in... View Details
Keywords: Data Analytics; Employees; Behavior; Performance; Management; Goals and Objectives; Motivation and Incentives; Analysis
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