by Staff - Publications - Faculty & Research

31 Oct 2023
HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

behavior by colleagues—shortcuts in analysis, intoxication on the job, inappropriate relationships. In general, the question you must ask is whether the issue ultimately affects the work delivered to clients and whether it harms the... View Details

Keywords: by Michael Blanding; Consulting

02 Jan 2024
Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details

Keywords: by Rachel Layne

13 Dec 2021
Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

place—they made it harder for minorities and women to gain mentors, referrals, and career-climbing information. As merger and acquisition activity accelerates in the aftermath of the pandemic, Zhang says, companies can choose whether to view the disruption caused View Details

Keywords: by Lane Lambert

11 Apr 2023
Op-Ed

The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone

replace the other. Remember that the person you appoint to staff your office will signal, rightly or wrongly, your views on diversity, equity, and inclusion. Hold a town hall meeting for the entire organization. This is a requirement... View Details

Keywords: by John Quelch

17 Dec 2012
Research & Ideas

Teaming in the Twenty-First Century

highly trained staff involved with the scan performed his or her job well, but it was the hospital's hierarchical and siloed structure—so common in health care—that no longer worked. The solution, according to Edmondson, is a teaming... View Details

Keywords: by Maggie Starvish

02 Jun 2021
Research & Ideas

A Rare Find in Health Care: A Simple Solution to Racial Inequity

George Floyd’s murder last year forced many people to recognize the systemic racism that pervades American institutions, from law enforcement to health care. Even so, identifying those inequities is different than fixing them. “I don’t believe we advance the debate... View Details

Keywords: by Michael Blanding; Health

24 Sep 2018
Research & Ideas

How Cost Accounting is Improving Healthcare in Rural Haiti

was co-authored by Dr. Mahek A. Shah, a senior researcher and senior project leader at Harvard Business School, and Robert S. Kaplan, the Marvin Bower Professor of Leadership Development, Emeritus, at HBS. Kaplan helped create the cost... View Details

Keywords: by Carmen Nobel; Health

26 Apr 2024
HBS Case

Deion Sanders' Prime Lessons for Leading a Team to Victory

subordinates feels micromanaged, which is bizarre.” It’s a leadership approach focused on self-discipline and personal accountability, one that might be considered refreshing in a business world often bogged down by managers who... View Details

Keywords: by Avery Forman; Sports

07 Oct 2008
Working Paper Summaries

Securing Online Advertising: Rustlers and Sheriffs in the New Wild West

Keywords: by Benjamin G. Edelman; Advertising

14 Nov 2013
Working Paper Summaries

What Shapes the Gatekeepers? Evidence from Global Supply Chain Auditors

Keywords: by Jodi L. Short, Michael W. Toffel & Andrea Hugill; Financial Services; Legal Services

04 Oct 2010
Research & Ideas

Introverts: The Best Leaders for Proactive Employees

listen to or act upon them. An introverted leader, on the other hand, is more likely to listen to and process the ideas of an eager team. But if an introverted leader is managing a bunch of passive followers, then a staff meeting may... View Details

Keywords: by Carmen Nobel

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

‘Deep Purpose’ Matter to the Bottom Line? Respondents to this question largely believe in a relationship between deep purpose and the bottom line. As Maree Forbes Gaughan put it, “Without purpose, you have staff running in several... View Details

Keywords: by James Heskett

22 Aug 2012
Working Paper Summaries

A Randomized Field Study of a Leadership WalkRounds™-Based Intervention

Background: Leadership WalkRounds have been widely adopted as a technique for improving patient safety and safety climate. WalkRounds involve senior managers directly observing frontline work and soliciting employees' ideas about improvement opportunities. However, the... View Details

Keywords: by Anita L. Tucker & Sara J. Singer; Health

13 Mar 2023
Op-Ed

How Leaders Should Leave

will you gain by resigning, and what will you give up? Are your skills in such strong demand that you are already being approached by recruiters? Meet with the boss. No one likes a surprise exit, so don’t... View Details

Keywords: by John Quelch

14 Jun 2023
Op-Ed

Every Company Should Have These Leaders—or Develop Them if They Don't

We’ve long known that organizations require so-called flexible leaders to respond to rapid market fluctuations; the last couple of years have only emphasized that necessity. The environment we operate in—shaped by the pandemic, social... View Details

Keywords: by Hise Gibson

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

by the government, we had to furlough 90% of our team. They still receive benefits but no wages. We plan on bringing them all back as soon as we are allowed to reopen, but for now they have no income from the company. Many in our industry... View Details

Keywords: by Boris Groysberg and Robin Abrahams

28 Feb 2018
Sharpening Your Skills

Master the Team Meeting

monkeybusinessimages No matter how much we hate going to meetings, there’s a generally accepted best practice that teams should meet with their managers on a regular cadence. More often than not, unfortunately, I hear leaders and their View Details

Keywords: by Julia Austin

17 Jan 2023
In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details

Keywords: by Avery Forman

30 Sep 2002
Research & Ideas

Your Crisis Response Plan: The Ten Effective Elements

response team of perhaps five or six people who function as the leader's staff in the parallel crisis-management organization. 5. Preset activation protocols. Preset signals for activating and coordinating the various response modules in... View Details

Keywords: by Michael Watkins

Publications