by Ryan Raffaelli - Publications - Faculty & Research

28 Aug 2014
News

How the Internet Saved Handmade Goods

27 Jan 2016
News

Kodak’s Old-School Response to Disruption

17 Sep 2018
News

Decline of Book is a Fake News

11 Sep 2018
News

It's Not Technology That Will Take the Swiss Watch Down

09 Aug 2018
News

overestimate how much distant others appreciate socially responsible gifts because they focus more than recipients on the symbolic meaning of the gift. Critically, givers have the most to gain from distant others, in terms of strengthened relationship quality, View Details

Keywords: Sean Silverthorne

19 Dec 2018
News

Instagram is helping save the indie bookstore

06 Sep 2022
Cold Call Podcast

Reinventing an Iconic Independent Bookstore

Keywords: Re: Ryan L. Raffaelli; Retail

16 May 2011
Research & Ideas

What Loyalty? High-End Customers are First to Flee

How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. Buell explore this dance between service levels, customer loyalty, and competitive strategy.... View Details

Keywords: by Julia Hanna

30 Sep 2019
Book

6 Steps to Building a Better Workplace for Black Employees

asked his staff to gather for a series of conversations about race. Two years later, when one of PwC’s own black employees was shot to death by an off-duty police officer, Ryan emailed his employees with a... View Details

Keywords: by Dina Gerdeman

24 Sep 2018
Research & Ideas

How Cost Accounting is Improving Healthcare in Rural Haiti

Medical records at a healthcare clinic in Lascahobas, Haiti. Ryan McBain A few years ago, the Boston-based nonprofit health care organization Partners in Health (PIH) set out to quantify the cost of primary care for its... View Details

Keywords: by Carmen Nobel; Health

05 Dec 2023
Research & Ideas

Lessons in Decision-Making: Confident People Aren't Always Correct (Except When They Are)

the right people are confident, suggests recent research by Thomas Graeber, assistant professor at Harvard Business School. His work tested the effects of meta-cognition—essentially, whether more skilled people are also more confident... View Details

Keywords: by Kara Baskin

03 Jun 2015
News

Can the Swiss Watchmaker Survive the Digital Age?

11 May 2020
News

Inside historic black bookstores' fight for survival against the COVID-19 pandemic

16 Jan 2015
News

In With The Old

01 May 2024
What Do You Think?

Have You Had Enough?

(Illustration created using image generated by Midjourney, an artificial intelligence tool.) Last month, I posted a column in HBS Working Knowledge titled, “What’s Enough to Make Us Happy?” Over the last few months, I’ve been asking... View Details

Keywords: by James Heskett

October 2018
Case

Shield AI

By: Mitchell Weiss and A.J. Steinlage

Shield AI’s quadcopter – with no pilot and no flight plan – could clear a building and outpace human warfighters by almost five minutes. This was not to say that it was better than the warfighters or would replace their jobs, but it was evidence that autonomous robots... View Details

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