by Michael Wheeler - Publications - Faculty & Research

15 Oct 2018
Research & Ideas

Shaky Business: How Handshakes Win Negotiations

professor Michael Norton, Harold M. Brierley Professor of Business Administration. “We shake when we say hello to someone, and we shake again after a deal is done.” Centuries ago, the handshake may have originated as a way for people to... View Details

Keywords: by Michael Blanding

22 Dec 2008
Research & Ideas

10 Reasons to Design a Better Corporate Culture

Why is it that many of the same companies appear repeatedly on lists of the best places to work, the best providers of customer service, and the most profitable in their industries? In their new book, The Ownership Quotient, HBS professors Jim Heskett and Earl Sasser... View Details

Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler

26 Apr 2017
News

The Restaurants Hurt Most by Minimum-Wage Hikes

30 Sep 2002
Research & Ideas

Your Crisis Response Plan: The Ten Effective Elements

preset communication protocols to convene the crisis-response team and warn staff. Leaders should be able to pull combinations of pre-set response "modules" off the shelf. — Michael Watkins 4. A designated chain of command. One... View Details

Keywords: by Michael Watkins

14 Feb 2023
Research & Ideas

When a Vacation Isn’t Enough, a Sabbatical Can Recharge Your Life—and Your Career

live.” “It helped me process the possibility that the time at the company I had started could be finished, and that could be OK.” Even as he was feeling fulfilled by helping people, he felt himself crashing. “I didn’t think you could burn... View Details

Keywords: by Michael Blanding

02 Apr 2024
Research & Ideas

Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

put the data in the system.” Sickness wasn’t the only reason for absences. Factory workers, who came to the city from rural areas all over the country, each celebrated holidays by attending cultural festivals, which varied depending on... View Details

Keywords: by Michael Blanding; Fashion

05 May 2020
Research & Ideas

China Tariffs and Coronavirus a Double Hit to American Retailers

The double-whammy of increased tariffs imposed by the United States on China and fallout from the coronavirus could make it even more difficult for American retailers to weather the storm in the coming months—or increase pressure on them... View Details

Keywords: by Michael Blanding

29 Jun 2015
News

Study Suggests Google Harms Consumers by Skewing Search Results

December 2020 (Revised January 2022)
Supplement

Michael Ku and Global Clinical Supply at Pfizer Inc.: Bringing Hope to Patients (B)

By: Linda A. Hill and Emily Tedards

In 2011, Michael Ku became Pfizer’s Vice President of Global Clinical Supply (GCS) after the company had undergone three large-scale mergers and acquisitions. As Ku and his new leadership team set out to build a proactive, end-to-end, digital and physical clinical... View Details

Keywords: Digital Technology; Customer-centricity; Innovation; Customer Focus; Talent; Talent Management; Leadership; Innovation and Invention; Transformation; Organizational Culture; Customer Focus and Relationships; Change Management; Talent and Talent Management; Supply Chain; Mission and Purpose

Citation

Purchase

24 Oct 2011
Research & Ideas

The Yelp Factor: Are Consumer Reviews Good for Business?

Professor Michael Luca set to find out exactly by how much, and identify winners and losers in the process. "I have always been interested in how companies form their reputations, not only restaurants... View Details

Keywords: by Michael Blanding; Food & Beverage

11 Mar 2015
Research & Ideas

How Do You Grade Out as a Negotiator?

own scale, Wheeler intentionally has users distribute a fixed number of points among the different skills. A high self-rating in one area must be paid for by corresponding lower rating in others. "There's a... View Details

Keywords: by Michael Blanding

03 Jun 2002
Research & Ideas

How to Succeed With Your New Boss

assessments of you will take on additional importance. Your relationship with your new boss will be built through a series of conversations.— Michael Watkins Establishing How You Will Work Together It's essential to figure out how you and... View Details

Keywords: by Michael Watkins

19 Jul 2017
Research & Ideas

Why Government 'Nudges' Motivate Good Citizen Behavior

suitcases at the airport. But now agencies are finding that subtle “nudges” can motivate behavior much better than ads, fines, or deadlines. Nudges, or small changes to the context in which decisions are made, are the subject of a new analysis View Details

Keywords: by Michael Blanding

01 Jun 2015
Research & Ideas

The Surprising Benefits of Oversharing

research studies by Harvard Business School faculty explore this brave new world of "oversharing" — asking what it means to organizations and to reputation when we decide to buck the trend and keep personal information, well,... View Details

Keywords: by Michael Blanding

16 Apr 2001
Research & Ideas

Breaking the Code of Change

Two dramatically different approaches to organizational change are being employed in the world today, according to our observations, research, and experience. We call these Theory E and Theory O of change. Like all managerial action, these approaches are guided View Details

Keywords: by Michael Beer & Nitin Nohria

14 Jan 2020
Research & Ideas

The Business Case for Becoming a Jack-of-All-Trades

that by becoming the world’s expert in a very narrow area.” If anything, people in businesses tend to be even more hyper-focused than academics, Nagle says, siloing R&D workers in very narrow research areas that give them a... View Details

Keywords: by Michael Blanding

15 Nov 2004
Research & Ideas

Solving the Health Care Conundrum

services. Health plans will eliminate their restrictive networks, allowing members to choose in a competitive (and regional or even national) marketplace the providers that offer the best value for their condition. Plans will help patients make the best decisions View Details

Keywords: by Michael E. Porter; Health

11 Jun 2018
Research & Ideas

Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas

featuring music by the local symphony as 250,000 Christmas lights lit up the county courthouse. Then revelers could head to the Samsung Ice Skating Rink, the only outdoor venue of its kind in all of Texas—which also happened to be located... View Details

Keywords: by Michael Blanding; Legal Services

25 Jan 2022
Research & Ideas

More Proof That Money Can Buy Happiness (or a Life with Less Stress)

control, allowing us to buy our way out of unforeseen bumps in the road, whether it’s a small nuisance, like dodging a rainstorm by ordering up an Uber, or a bigger worry, like handling an unexpected hospital bill, says Harvard Business... View Details

Keywords: by Michael Blanding