by James L. Heskett - Publications - Faculty & Research

June 1988
Supplement

General Electric Co.: Jack Welch Question and Answer Session, October 28, 1987, Video

Jack Welch updates an MBA class on events which have taken place since 1984. Answers questions about his job and the task of leading a global company. View Details

Keywords: Management Teams; Leadership; Globalized Firms and Management

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November 1987 (Revised June 1988)
Case

ServiceMaster Industries, Inc.

By: James L. Heskett

The CEO of ServiceMaster Industries has convened an internal task force to come up with ideas for reorganizing the company to accommodate unusually fast growth. In developing both alternatives and criteria for appraising them, the task force has to keep in mind the... View Details

Keywords: Restructuring; Leading Change; Growth and Development Strategy; Organizational Culture

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October 1987 (Revised March 1991)
Case

Colgate-Palmolive (A): Company In Transition

By: James L. Heskett

Keywords: Organizational Change and Adaptation; Transition; Consumer Products Industry

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September 1987
Background Note

Organizing Effort: Aligning Organization and Other Elements of Strategy

By: James L. Heskett

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September 1987
Background Note

Establishing Strategic Direction: Aligning Elements of Strategy

By: James L. Heskett

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September 1987
Background Note

Establishing Strategic Direction: Appraising and Implementing Strategy

By: James L. Heskett

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September 1987 (Revised September 1988)
Background Note

Selecting and Developing People

By: James L. Heskett

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September 1987
Background Note

Basic Issues in the Process of Formulating Strategy, Setting Goals, and Managing Standards of Performance

By: James L. Heskett

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September 1987 (Revised October 1987)
Background Note

The Job of the General Manager

By: James L. Heskett

Describes elements of the job of the general manager that are addressed in the Management Policy and Practice course at the Harvard Business School. These include: 1) establishing strategic direction, 2) setting goals and managing standards of performance, 3)... View Details