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- 02 Oct 2013
- What Do You Think?
Is Leadership an Increasingly Difficult Balancing Act?
Summing Up What's the Future of the Authority Figure In Leadership? Leadership involves the effective management of tensions characteristic of all organizations. Are such tensions exacerbated by today's need for increasing speed and... View Details
Keywords: by James Heskett
- 01 May 2009
- What Do You Think?
Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?
managers to "'personally' drive innovation and competitive advantage." Gerald Nanninga placed the blame on "infestation" (parasites that successful organizations attract) and "cannibalization" (fear of damaging existing businesses). Phil... View Details
Keywords: by Jim Heskett
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
customer loyalty management initiative, in and of itself, will overcome basic shortfalls in product/service delivering in a competitive situation." Robin Clark pointed out that: "Neither view is completely right or wrong. I... View Details
Keywords: by James Heskett
- 04 Sep 2001
- Lessons from the Classroom
Getting Back on Course
When Harvard Business School dean Kim B. Clark returned from a road tour a couple of years ago, he had some important issues he wanted to discuss with Professor Myra M. Hart. Evidence—granted, most of it anecdotal—was mounting to show... View Details
Keywords: by Martha Lagace
- 04 Mar 2013
- Lessons from the Classroom
Lessons from Running GM’s OnStar
Among the most popular elective courses at Harvard Business School is Building and Sustaining a Successful Enterprise (BSSE). Developed by Professor Clayton M. Christensen, the course teaches future leaders how to use well-researched... View Details
- 06 Jun 2012
- What Do You Think?
Is Something Wrong with the Way We Work?
easier and faster being 'on call' 24/7 is now viewed by many as the norm." Phil Clark faulted leaders for failing to provide "healthy leadership" on this issue, saying "We have created a... View Details
- 05 Aug 2010
- What Do You Think?
What Is Customer Opinion Good For?
products arise from strong insight, gut feel and imagination. Bad ideas, lousy products or services can be avoided by serious market research." Andy Robin pointed out that in the semiconductor business "one still had to spend a lot of... View Details
- 03 Apr 2017
- What Do You Think?
How About Investing in Human Infrastructure?
government involvement was an issue. Regardless of the vehicle for achieving it, there was little optimism that we would be seeing a significant incremental effort soon. As I read your responses, a question crossed my mind: In light of the findings and conclusions... View Details
- 21 May 2024
- Cold Call Podcast
The Importance of Trust for Managing through a Crisis
- June 2016 (Revised April 2018)
- Case
Boys & Girls Clubs of America: Driving Impact
By: V. Kasturi Rangan and Lisa C. Cox
With $1.8 billion in 2015 revenues, Boys & Girls Club of America had evolved over its 155-year-old history to occupy the lead position in the Youth Development space in the United States. Its new CEO Jim Clark had initiated yet another change process in 2015 to ensure... View Details
Keywords: Nonprofit Strategy; Planning Process; Transformative Impact; Nonprofit Organizations; Strategic Planning; Change Management; Growth Management
Rangan, V. Kasturi, and Lisa C. Cox. "Boys & Girls Clubs of America: Driving Impact." Harvard Business School Case 516-078, June 2016. (Revised April 2018.)
- 08 May 2020
- Research & Ideas
We’ve Now Been Asking “What Do You Think?” for 20 Years
This month marks the twentieth anniversary of the beginning of my “What do you think?” column. The Working Knowledge website was the brainchild of a faculty and staff committee organized in 2000 by then Dean Kim View Details
Keywords: by James Heskett
- 01 Aug 2012
- What Do You Think?
Should CEOs Worry About ‘Too Big to Succeed?’
cause the lack of sufficient organic growth as opposed to the growth by mergers and acquisitions. As he put it, "Toobigs are enormously complex, with massive, self defeating strategies at war within, producing a lower return."... View Details
- Article
Chris Argyris (1923–2013)
By: Amy C. Edmondson
Chris Argyris, a pioneer in the fields of organization development, organizational learning, and action science, passed away on November 16, 2013. Argyris was born in Newark, New Jersey, on July 16, 1923, to Greek immigrant parents, and grew up in Irvington, New... View Details
Edmondson, Amy C. "Chris Argyris (1923–2013)." American Psychologist 70, no. 5 (July–August 2015): 473.
- 01 Jun 2016
- What Do You Think?
When Business Performance Falters, is Culture Change the Fix?
Original Article A recent article in Harvard Business Review, “Culture Is Not the Culprit,” by Jay Lorsch and Emily McTague noted that “When organizations get into big trouble, fixing the culture is usually the prescription.” The article... View Details
Keywords: by James L. Heskett
- 02 Sep 2010
- What Do You Think?
How Transparent Should Boards Be?
specific case of Acme, sack the guy If the contract is watertight, be prepared to fight." In chastising those taking a more tentative position, Phil Clark asked, "Is leadership (presumably referring to that of both the CEO and... View Details
Keywords: by Jim Heskett
- 06 Jul 2009
- What Do You Think?
Are You Ready to Manage in an Irrational World?
rationality? Marco Lalama pointed out that "Some people are more rational than others . What do we do about that?" Phil Clark went even further, saying, "We were never created to be rational." Are we objective in... View Details
Keywords: by Jim Heskett
- 28 Nov 2012
- What Do You Think?
Should Pay-for-Performance Compensation be Replaced?
agrees, of course. Comparing the simplicity of (especially short-term) responses to the complexity of the pay-for-performance challenge, Ravindra Edirisoorlya went so far as to say that "Current P4P model(s) may lead to another economic bubble and another strong... View Details
Keywords: by James Heskett
- 06 Jan 2010
- What Do You Think?
Is a Stringent Climate Change Agreement a Pot of Gold?
asked whether the objectives of the kind of agreement being discussed are even relevant to the world's needs. While suggesting that major government initiatives will be needed, Phil Clark suggested a different direction for them. He said,... View Details
- 03 Jan 2018
- What Do You Think?
In the Wake of #MeToo, Should Corporate Boards Hire Compliance Officers?
on-the-job misdeeds served the purpose nicely. Those supporting the idea of a corporate board's creating an independent officer of compliance, reporting directly to the board, cited the need for visible action in the face of growing challenges posed View Details
Keywords: by James Heskett
- 03 Aug 2016
- What Do You Think?
How Can We Hold the “Leadership Industry” Accountable?
training they provide, market pressures, corporate governance shortcomings, and even the nature of leadership itself. John led the charge by saying, “Having taught within business schools for 20 years, I’ve had instructors talk about... View Details