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Show Results For
- All HBS Web
(1,072)
- People (1)
- News (356)
- Research (586)
- Events (4)
- Multimedia (3)
- Faculty Publications (165)
- 14 Jan 2019
- Op-Ed
These 4 CEOs Created a New Standard of Leadership
Group to add healthier products to its lineup. When soft drink sales declined in 2010, shareholders criticized PepsiCo’s execution. Nooyi responded by beefing up PepsiCo’s marketing and strengthening her leadership team—but held firm to... View Details
- 15 May 2009
- Working Paper Summaries
Money or Knowledge? What Drives Demand for Financial Services in Emerging Markets?
- 11 Feb 2002
- Research & Ideas
The Quiet Leader—and How to Be One
them; it gets under their skin. While other people would say, "Hey, why are you getting carried away about this?", they care about it. They commit themselves and keep working tenaciously, so that over a period of time they find... View Details
Keywords: by Martha Lagace
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
this way: Decisions on personal matters carry a greater weight of art; those that relate to work have more of science. Frances Pratt commented, "It is often the art that allows us to imagine that we are indeed making a controlled,... View Details
Keywords: by Jim Heskett
- 27 Jan 2011
- Working Paper Summaries
A Brief Postwar History of US Consumer Finance
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
"Shake Me," the pink triangle reads, hovering in the middle of the Magic Tate Ball—a smartphone app mimicking the popular Magic 8 Ball novelty. When shaken, the virtual prognosticator reads "Choosing Your Artwork" for a dramatic moment before... View Details
- 30 Jul 2007
- Research & Ideas
Repugnant Markets and How They Get That Way
paper, he and fellow economists have found themselves handicapped by a problem just as real as any technological barrier or requirement of incentives and efficiency: the downright distaste that some people feel for particular... View Details
Keywords: by Martha Lagace
- 05 May 2011
- What Do You Think?
How Ethical Can We Be?
with whom we interact judge us differently than we judge ourselves? Phil Clark commented that "Ethics is in the 'eye of the beholder,' not the person carrying out the action." We may rationalize our behaviors depending on, as R.... View Details
Keywords: by Jim Heskett
- 30 Nov 2016
- What Do You Think?
How Do Leaders Manage the Tension Between Pride and Arrogance?
or arrogance. Martina suggested that “pride in one’s organization stems from a collective reach for excellence, civility, and a humble perspective this is what is fostered by management teams who lead by... View Details
Keywords: by James Heskett
- 04 Apr 2023
- What Do You Think?
How Does Remote Work Affect Innovation?
printed out the pages containing the results he didn’t like, highlighted the offending ads, posted them on a bulletin board on the wall of the kitchen by the pool table, and wrote THESE ADS SUCK in big letters across the top. Then he went... View Details
Keywords: by James Heskett
- 29 Apr 2019
- Research & Ideas
Is the Digital Age Making Us Petty?
With the rise of mobile payment apps like Venmo, many people can easily record the exact charges incurred by a lunch partner and pay back debts to the cent. They see themselves as efficient and fair. Others often have a different word for... View Details
Keywords: by Kristen Senz
- 28 Jun 2017
- Research & Ideas
Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business
restaurants awarded five stars on the popular Yelp review service managed to carry on business as usual, despite a $1 increase in the minimum wage. But restaurants with a mediocre 3.5-star rating didn’t fare as well; the same $1 wage... View Details
- 14 Sep 2016
- Research & Ideas
Web Surfers Have a Schedule and Stick to It
is crucial to online success. A recent research paper offers insights that carry unexpected implications for advertisers or anyone else trying to capture that attention. The Empirical Economics of Online Attention was written View Details
- 23 Jun 2014
- Research & Ideas
In Venture Capital, Birds of a Feather Lose Money Together
likely to collaborate on a deal than were two VCs from different alma maters. And the probability of collaboration between VCs increased by 39.2 percent if they were members of the same ethnic minority group. The data held up with what... View Details
- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
three-sentence summary of responses to this month’s very thorny question on how the human and societal costs caused by globalization can be remedied. As if the topic were not sufficiently complex, Hugh Quick questioned my use of the term... View Details
- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
Malcolm P. McLean, a truck driver, fundamentally transformed the centuries-old shipping industry, an industry that had long decided that it had no incentive to change. By developing the first safe, reliable, and cost effective approach to... View Details
- 11 Feb 2015
- Research & Ideas
Politicians Benefited From Using Toxic Loans
structured loans usually carry a few years of guaranteed low interest, which allows local governments to reduce the cost of their debt quickly and obviously. But after the honeymoon period, these loans end up View Details
- 19 Mar 2006
- Research & Ideas
Unlocking Your Investment Capital
Many companies can double or even triple their capacity to invest in strategic assets and competencies by properly managing their "risk balance sheet," argues Harvard Business School professor Robert C. Merton. In a provocative... View Details
- 23 Jul 2024
- Research & Ideas
Forgiving Medical Debt Won't Make Everyone Happier
The solution seems obvious. Forgiving medical debt should ease both financial and emotional burdens for the two in five people in the US who carry it. Yet a new comprehensive study that tracked more than 200,000 patients and randomly... View Details
- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
or are reluctant to risk carrying bad news up the chain of command, making a bad situation worse. What if the NSM concept was extended downward, to entreat managers not to surprise those reporting to them? The potential benefits were... View Details
Keywords: by James Heskett