by Andrew Hill - Publications - Faculty & Research

01 Sep 2021
What Do You Think?

Can We Train for Trust?

improvement in the average produced a 2.5 percent improvement in unit revenue, or $250,000 in added revenue per hotel. In spite of the economics, organizations apparently are doing a poor job of building positive employee experiences, whether through trust or other... View Details

Keywords: by James Heskett

30 May 2005
Research & Ideas

Germany’s Pioneering Corporate Managers

When you think about which countries have produced the greatest management innovations, the United States and Japan are likely to top your list. But it was Germany in the late 1800s and early 1900s that was a cauldron of innovative and entrepreneurial spirit admired... View Details

Keywords: by Sean Silverthorne

14 Nov 2006
First Look

First Look: November 14, 2006

source software ("OSS"). What drives companies with large, proprietary software portfolios to invest hundreds of millions of dollars in OSS? We approach this question by grouping a sample of OSS projects into clusters and... View Details

Keywords: Sean Silverthorne

07 Aug 2013
What Do You Think?

Is There Still a Role for Judgment in Decision-Making?

were a number of views regarding the role of judgment. Wayne Brewer commented that "judgment is needed for creating a vision, decision tools are for optimizing a decision." Mark Andrew said, "Judgment can work well in 'high... View Details

Keywords: by James Heskett

30 Nov 2016
What Do You Think?

How Do Leaders Manage the Tension Between Pride and Arrogance?

designing a “similar survey to be administered to every group of stakeholder outside of the company organization, to get the feedback on ‘how it feels’ doing business with the company.” Lavinia Rasca said “the answer was given by View Details

Keywords: by James Heskett

04 Jan 2012
What Do You Think?

Income Inequality: What’s the Right Amount?

from 0 to 100 for these two extremes. Some inequality may be necessary to incentives for work and investment. But some equality is necessary if markets are to be created that support the investment. A recent study by View Details

Keywords: by Jim Heskett

16 Apr 2008
Lessons from the Classroom

Chris Christensen: Legend of the Classroom

contemporaries "began to talk about companies in terms of 'distinctive competencies,' charting a path that diverged from the thinking of their intellectual forebears—who resisted theoretical thinking—toward a more systematic approach." View Details

Keywords: by Deborah Blagg; Education

29 Aug 2006
First Look

First Look: August 29, 2006

Working PapersInternational Financial Integration and Entrepreneurship Authors:Laura Alfaro and Andrew Charlton Abstract We explore the relation between international financial integration and the level of entrepreneurial activity in a... View Details

Keywords: Sean Silverthorne

06 Jul 2015
Research & Ideas

Money and Quotas Motivate the Sales Force Best

just given it—conditional versus unconditional. Doug J. Chung, an assistant professor in the Marketing unit, and Das Narayandas, the James J. Hill Professor of Business Administration, explain what kind of bump managers can expect from... View Details

Keywords: by Roberta Holland; Retail

17 Jul 2017
Op-Ed

Op-Ed: As America Recedes from Global Leadership, Its CEOs are Stepping Up

As America recedes from global leadership under President Donald Trump’s “America First” policies, a new generation of business statesmen is stepping up to take on global issues of monumental importance: global trade, climate change, job creation, and healthy living.... View Details

Keywords: by Bill George

04 Sep 2001
Lessons from the Classroom

Getting Back on Course

Superwoman Thanks to intense discussions over dinners with alumnae—the first of which was hosted by Welsh in New York—and to later conversations with faculty and other colleagues at HBS, Hart came up with a plan. The result is Charting... View Details

Keywords: by Martha Lagace

31 Jul 2015
Research & Ideas

The Faculty Reader: Who is Reading What This Summer?

perhaps history’s greatest leader in crisis, The Splendid and the Vile: A Saga of Churchill, Family, and Defiance During the Blitz by Erik Larson as well as Ryan Holiday’s instant classic The Obstacle is the Way. I have also been ramping... View Details

Keywords: by Carmen Nobel; Information; Publishing

23 Jun 2003
Research & Ideas

Historically Speaking: A Roundtable at HBS

faculty, whose scholarship and teaching skills attract hundreds of Harvard MBA students to their classrooms each year. Among the latest books by HBS historians are publications by Professor Chandler,... View Details

Keywords: by Jim Aisner

19 Sep 2016
Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

Policy,” in which University of Michigan Professor Andrew J. Hoffman wrote, “One of the reasons (among many) that the public discourse on critical scientific issues of our day has become so confused is that too many academics, according... View Details

Keywords: by Carmen Nobel; Education

11 Apr 2018
Research & Ideas

Sexual Harassment: What Employers Should Do Now

business leaders. “It’s disheartening to realize just how many women have had their careers and lives affected. But when you think back to Anita Hill over 20 years ago, there’s a difference now in recognizing how widespread this is, and... View Details

Keywords: by Dina Gerdeman

02 Feb 2004
Research & Ideas

Where Does Apple Go From Here?

and written about Apple for the last decade, generating several case studies. His latest case, Apple Computer 2004, co-written with research associate Debbie Freier, was recently published by Harvard Business School Publishing. Yoffie sat... View Details

Keywords: by Sean Silverthorne

20 May 2013
Research & Ideas

The Long-Term Fix to US Competitiveness

Competitiveness: Paths Forward," an HBS initiative, was an appearance by Boston Mayor Thomas Menino, who was brought in by wheelchair but rose to his feet to speak about how the city could be a model... View Details

Keywords: by Stephanie Schorow & Harvard Gazette

December 2014 (Revised October 2017)
Case

Dow: Breakthroughs to World Challenges

By: Michael E. Porter, Mark R. Kramer and Annelena Lobb

Dow had adopted the "Breakthroughs to World Challenges" (BWC) program as part of its ten-year 2015 Sustainability Goals. BWC was an internal award recognizing products that effectively addressed one of five world challenges: energy and climate change, sustainable water... View Details

Keywords: Value Creation; Strategy; Social Issues; Entrepreneurship

Citation

Educators

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23 May 2023
Research & Ideas

Lessons on Life, Graffiti, and Value: 'It's in That Darkness That You Can Actually Develop and Evolve'

said. Graffiti was also a form of escape. In the 1980s and ’90s, gang violence and drugs were rampant in Los Angeles. For young people seeking a different path, graffiti crews offered an identity that was of the streets but not confined View Details

Keywords: by Christina Pazzanese, Harvard Gazette

August 2016 (Revised August 2017)
Case

AnswerDash (Abridged)

By: Elie Ofek and Jeffrey D. Shulman

It is 2014 and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of... View Details