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  • 12 Jul 2020
  • Book

The Harvard Business School Faculty Summer Reader 2020

What They Are Reading Jeff Bussgang Two of my books during the “summer of COVID” have been a deep case study into perhaps history’s greatest leader in crisis, The Splendid and the Vile: A Saga of Churchill, Family, and Defiance During the Blitz View Details
Keywords: by Staff
  • 02 Jan 2012
  • Research & Ideas

Most Popular Articles of 2011

The 3 Imperatives for Becoming a Great Leader, Harvard Business School professor Linda A. Hill and former executive Kent Lineback discuss the steps to take and the roadblocks to avoid in order to meet that challenge. Is Groupon Good for... View Details
Keywords: by Staff
  • 20 May 2013
  • Research & Ideas

The Long-Term Fix to US Competitiveness

Competitiveness: Paths Forward," an HBS initiative, was an appearance by Boston Mayor Thomas Menino, who was brought in by wheelchair but rose to his feet to speak about how the city could be a model... View Details
Keywords: by Stephanie Schorow & Harvard Gazette
  • 11 Jun 2019
  • Book

These Aren't Beach Books, but Managers Should Read Them Anyway

Discover what type of rebel you really are. Food CitizenshipThe public is losing trust in many institutions involved in putting food on our table, says Ray A. Goldberg. Being the Boss: The Three Imperatives for Becoming a Great Leader Linda View Details
Keywords: by Sean Silverthorne
  • 05 Oct 2016
  • What Do You Think?

Can the US Economy Regain the Growth and Prosperity of the Past?

graduates and former students who are exploring innovations such as battery technology, superconductivity, magnetism, and superintelligent computers. My feelings are buoyed when I read about a “second machine age” fueled by digital... View Details
Keywords: by James Heskett
  • 29 May 2020
  • Op-Ed

How Leaders Are Fighting Food Insecurity on Three Continents

COVID-19 is creating unprecedented strains on food security worldwide. The United Nations' World Food Programme warns that the pandemic could almost double the number of people facing food crises in low- and middle-income populations to 265 million View Details
Keywords: by Howard Stevenson and Shirley Spence; Agriculture & Agribusiness
  • 05 Aug 2015
  • What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

capitalization), one that defied the old rules for productivity, income increases, and economic growth. We are told by widely-quoted scholars such as Erik Brynholfsson and Andrew McAfee that innovation and... View Details
Keywords: by James Heskett; Computer; Technology
  • August 2016 (Revised August 2017)
  • Case

AnswerDash (Abridged)

By: Elie Ofek and Jeffrey D. Shulman
It is 2014 and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of... View Details
Keywords: Pricing; Economic Value Estimation; Price Metrics; Organizational Selling; Innovation Adoption; Business To Business; Marketing; Customer Lifetime Value; Venture Capital; Customer Relationship Management; Price; Marketing Strategy; Entrepreneurship; Technology Adoption; Business Startups; Sales; Innovation and Invention; Product Marketing; Financial Services Industry
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  • June 2016 (Revised August 2017)
  • Case

AnswerDash

By: Elie Ofek and Jeffrey D. Shulman
It is 2014, and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of... View Details
Keywords: Pricing; Economic Value Estimation; Price Metrics; Organizational Selling; Innovation Adoption; Business To Business; Marketing; Customer Lifetime Value; Venture Capital; Customer Relationship Management; Price; Marketing Strategy; Entrepreneurship; Technology Adoption; Business Startups; Sales; Innovation and Invention; Product Marketing; Financial Services Industry
Related
  • December 2014 (Revised October 2017)
  • Case

Dow: Breakthroughs to World Challenges

By: Michael E. Porter, Mark R. Kramer and Annelena Lobb
Dow had adopted the "Breakthroughs to World Challenges" (BWC) program as part of its ten-year 2015 Sustainability Goals. BWC was an internal award recognizing products that effectively addressed one of five world challenges: energy and climate change, sustainable water... View Details
Keywords: Value Creation; Strategy; Social Issues; Entrepreneurship
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  • 21 May 2001
  • Research & Ideas

From Tigers to Kaleidoscopes: Thinking About Future Leadership

engine for the extraordinary motivation and commitment demanded by creativity. As organizations become increasingly diverse and their boundaries flexible and amorphous, the notion of what brings people together to act as one body becomes... View Details
Keywords: by Martha Lagace
  • 08 Jun 2009
  • Research & Ideas

The Return of the Salesman

business and society. In its Winter 2008 issue, Business History Review included five articles on salesmanship: "Selling the American Way: The Singer Sales System in Japan, 1900-1938" (by Andrew Gordon) "Inventing the U.S. Stove Industry,... View Details
Keywords: by Sean Silverthorne; Retail
  • 02 Feb 2002
  • What Do You Think?

Will the Societal Effects of Enron Exceed Those of September 11?

Queda" (Mike Donahue). Among the many commenting on the Enron case, nearly all felt that change was warranted, but few believed that significant change would come from it. The general sense of these comments was that investors, by... View Details
Keywords: by James Heskett
  • 22 Jul 2002
  • Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

over time, is supervision of the continuous process of determining the nature of the enterprise and setting, revising, and attempting to achieve its goals."9 The motivation for these conclusions was supplied by an industry note and... View Details
Keywords: by Pankaj Ghemawat
  • 07 Sep 2016
  • What Do You Think?

How Can the Threat of Networks Be Reduced?

SUMMING UP Are Computers and Tech-Driven Networks In Their Twilight Years? Issues raised by the ascendancy of network technology are many and varied, judging from responses to this month’s column based on Joshua Cooper Ramo’s book, The... View Details
Keywords: by James Heskett
  • 03 Jan 2008
  • What Do You Think?

Does Judgment Trump Experience?

Summing Up How is good judgment developed? Whether judgment trumps experience quickly gave way in this month's rich exchange of views to other questions about how (and the extent to which) judgment is developed. Most of those addressing the question agreed with the... View Details
Keywords: by Jim Heskett
  • 21 Feb 2005
  • Research & Ideas

The VC Quandary: Too Much Money

the early days, in fact really hit it out of the park." King Of The Hill One participant asked how long top-performing funds that showed returns in the top quartile managed to stay there. "There aren't that many firms that... View Details
Keywords: by Julie Jette; Financial Services
  • 03 May 2021
  • What Do You Think?

Where Does CEO Activism Go From Here?

(Image credit: iStockphoto/adamkaz) CEO activism entered a new chapter with the decision by more than 200 leaders of large corporations last month to publicly declare their support for voting rights for Americans and, View Details
Keywords: by James Heskett
  • 31 Jul 2014
  • Research & Ideas

A Scholarly Crowd Explores Crowdsourcing

Cox Pahnke, Dan Wang, and Benjamin Hallen. Ripe for study. In a plenary talk on crowdsourced contests and competitions, Lakhani outlined numerous areas in need of further study, which is made much easier by hundreds of crowdsourcing... View Details
Keywords: by Sean Silverthorne
  • 22 Feb 2011
  • Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

HBS Working Knowledge recently celebrated its tenth birthday, and we mark the occasion by looking back and looking forward. We've asked HBS Dean Nitin Nohria and a number of faculty to both remark on what they view as the most significant... View Details
Keywords: by Sean Silverthorne

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