Publications

01 Dec 2022
News

Research Brief: Pocket Change

advertising as well as to determine whether candidates who receive significant amounts of small donations run different types of campaigns. “Our existing research has given us a better understanding of who the small donors are and why they donate,” Pons explains. “Now,... View Details

Keywords: Jill Radsken

04 Sep 2019
News

Turning Point: Step Change

behavioral sciences at West Point. He has served on four combat deployments and is the recipient of numerous awards, including the Soldier’s Medal, Purple Heart, and Bronze Star. View Details

November 2015 (Revised January 2017)
Case

Uber: Changing the Way the World Moves

By: Youngme Moon

In 2015, Uber is building what may be the largest point-to-point transportation network of its kind; it is literally changing the way the world moves. But unlike traditional transportation logistics companies like FedEx, Uber has an incredibly lightweight... View Details

Keywords: Service; Innovation; Pricing; Customer Loyalty; Uber; Taxi; Sharing Economy; On-demand Economy; Marketing; Operations; Strategy; Disruption; Customer Satisfaction; Transportation; Consumer Behavior

Keywords: by Thiemo Fetzer, Marc Witte, Lucas Hensel, Jon M. Jachimowicz, Johannes Haushofer, Andriy Ivchenko, Stefano Caria, Elena Reutskaja, Christopher Roth, Stefano Fiorin, Margarita Gomez, Gordon Kraft-Todd, Friedrich M. Goetz, and Erez Yoeli

19 May 2020
Working Paper Summaries

Global Behaviors and Perceptions at the Onset of the COVID-19 Pandemic

January–February 2013
Article

A Field Investigation of Multilevel Cynicism Toward Change

By: K. A. DeCelles, Paul E. Tesluk and Faye S. Taxman

Although most research on cynicism toward change (CTC) has been conceptualized at the individual level, we propose that CTC is better conceptualized as a multilevel phenomenon, acting as both an employee attitude and an organizational climate. We conducted a multilevel... View Details

Keywords: Organizational Change and Adaptation; Leading Change; Change Management; Attitudes

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13 Jan 2021
Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

mindset and consistent behavior helps to create trust. Becoming known for inclusiveness and honesty helps others accept change and encourages them to put team success first and personal fame second. Getting... View Details

Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports

Article

The Deception Spiral: Corporate Obfuscation Leads to Perceptions of Immorality and Cheating Behavior

By: D.M. Markowitz, M. Kouchaki, J.T. Hancock and F. Gino

In four studies, we evaluated how corporate misconduct relates to language patterns, perceptions of immorality, and unethical behavior. First, we analyzed nearly 190 codes of conduct from S&P 500 manufacturing companies and observed that corporations with ethics... View Details

Keywords: Obfuscation; Corporate Unethicality; Deception; Deception Spiral; Organizations; Values and Beliefs; Ethics; Perception; Behavior

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10 Feb 2021
Research & Ideas

Has #MeToo Changed How Hollywood Hires?

“Examining the differential change due to the association with Weinstein is critical. It helps better nail down the specific effect of #MeToo. Those without prior ties to Weinstein serve as a control group,” Luo explains. “Changes in... View Details

Keywords: by Rachel Layne; Media & Broadcasting

01 Dec 2018
News

Adapting to Meet Changing Needs

Anthony Mayo—members of the School’s Organizational Behavior Unit recognized for their excellence in the classroom—quickly realized they needed to reinvent the way they taught. “We had to rethink basic factors, such as what information is... View Details

07 Aug 2017
Working Paper Summaries

Governance Through Shame and Aspiration: Index Creation and Corporate Behavior in Japan

Keywords: by Akash Chattopadhyay, Matthew D. Shaffer, and Charles C.Y. Wang; Financial Services

Web

Organizational Behavior Awards & Honors - Faculty & Research

Organizational Behavior Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students 2025 Linda A. Hill : Named to Inc. 2025 Female Founders 500 List. 2024 Summer R. Jackson : Runner-up for the 2024 Administrative... View Details

14 Jan 2022
Blog Post

Embracing Activism for Social Change

Partnership, a pilot program implemented with the county’s mental health authority, Detroit Wayne Integrated Health Network (DWIHN), designed to create better outcomes in emergencies involving first responders and citizens with mental or View Details

Article

Nudging: Progress to Date and Future Directions

By: John Beshears and Harry Kosowsky

Nudges influence behavior by changing the environment in which decisions are made, without restricting the menu of options and without altering financial incentives. This paper assesses past empirical research on nudging and provides recommendations for future work in... View Details

Keywords: Nudge; Choice Architecture; Behavioral Economics; Behavioral Science; Behavior; Change; Situation or Environment; Decision Choices and Conditions; Decision Making

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September 2016 (Revised May 2018)
Case

Zurich Insurance: Zurich Oxygen

By: Boris Groysberg and Katherine Connolly

Zurich Insurance was undergoing organizational change after implementing five new people practices focused on manager development, diversity and inclusion, job model and data analytics, recruitment, and talent pipeline. The case “Zurich Insurance: Fostering Key People... View Details

Keywords: Managing Change; Management Development; Leadership; Organization Behavior; Management Skills; Organizational Culture; Organizational Change and Adaptation; Leading Change; Leadership Development; Human Capital; Human Resources; Insurance; Insurance Industry

07 Sep 2021
News

Embracing Activism for Social Change

Co-Response Partnership, a pilot program implemented with the county’s mental health authority, Detroit Wayne Integrated Health Network (DWIHN), designed to create better outcomes in emergencies involving first responders and citizens with mental or View Details

Keywords: Deborah Blagg

Fast Answer

Social Entrepreneurship & Systems Change

255, 255);">Our Portfolio" tab outlines funding areas. New Profit - venture philanthropy organization that invests in breakthrough leaders and systems change initiatives View Details

31 Mar 2011
News

Engineering Change at Fox Television

Keywords: Broadcasting (except Internet); Information

March 2013
Teaching Note

Automating the Paris Subway (TN) (A) & (B)

By: Michel Anteby and Ayn Cavicchi

In 2001, the head of the Paris Subway reflected on how to transform Line 1 into a driverless line without triggering a social conflict. After the shock of the 2000 Notre Dame de Lorette subway accident, in which a train derailed and caused 25 injuries in a Paris subway... View Details

Keywords: Labor Relations; Unions; Organizational Behavior; Change; Information Technology; Rail Transportation; Labor Unions; Infrastructure; Change Management; Employment; Organizations; Labor and Management Relations; Transportation Industry; Rail Industry; Paris

March 2022 (Revised March 2024)
Case

Hometown Foods: Changing Price amid Inflation

By: Julian De Freitas, Jeremy Yang and Das Narayandas

During the early part of the 2021 Covid-19 pandemic, Hometown Foods, a large seller of flour-based products, thrived as consumers hoarded baked goods and took up baking to pass the time and find comfort. Then, amid growing shortages in commodities, a vaccine arrived,... View Details

Keywords: COVID-19 Pandemic; Consumer Behavior; Supply Chain; Inflation and Deflation; Spending; Price Bubble; Price; Volatility; Food and Beverage Industry