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Show Results For
- All HBS Web
(632)
- People (1)
- News (141)
- Research (403)
- Events (2)
- Multimedia (10)
- Faculty Publications (258)
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- 22 Aug 2019
- News
Getting There
expanded into a “super app,” offering everything from food and parcel delivery, to hotels and airline bookings, and access financial and health services. “It’s a miracle that we are where we are now,” says Anthony Tan. VIEW VIDEO View Details
- 04 Sep 2019
- News
Ask the Expert: Bounce Back
newsletter advertising can be extended to many industries: hotels or airlines can embed ads for attractions near featured destinations or travel accessories, entertainment venues can embed ads for local restaurants and bars, retailers... View Details
Keywords: Jen McFarland Flint
- 01 Apr 2002
- News
Professorship Brings Brierley's HBS Connection Full Circle
ever dreamed that frequentflier miles would become a multibillion-dollar source of incremental airline revenue," he notes. In 1982, Brierley was named vice president of sales and advertising for Pan American World Airways, where he... View Details
- 25 Aug 2022
- News
The Great Priority Reset
future, airlines will have to make some major operational moves, from reconfiguring cabins to examining the economics of certain routes. Those traveling for pleasure, meanwhile, aren’t waiting—and they are driving change at the airport.... View Details
- 01 Jun 2022
- News
Turning Point: Sparking Change
Gillette, Pillsbury, and L’Oréal. In 2001, I launched The ComfortCake Company, selling pound cakes based on my original recipes to customers ranging from United Airlines to Walmart. But teaching was always at the back of my mind as a... View Details
- 01 Dec 2019
- News
Shaping Leaders Who Understand Business and the Environment
component to the Reimagining Capitalism course this year. He calls the module “What can I do now?” That’s the question he was getting from students after they read cases such as “JetBlue: Relevant Sustainability Leadership,” in which executives for the View Details
Keywords: April White
- 01 Dec 2017
- News
Enhancing Students’ Cultural Intelligence
travel stores to help the airline enhance customer satisfaction—provided insight on Mexico’s travel industry and, equally important, a new perspective on teamwork. “There were no designated leaders in the teams we were assigned to in... View Details
- 01 Feb 1997
- News
OPM Reunion Snapshots
notes Kathy. Bernard Foulquies (3rd OPM) Representing the fifth generation of his family in the industrial textile business in England and France, Bernard Foulquies attended OPM after filling out an application he found in an airline... View Details
- 01 Dec 2004
- News
Himalayan Journey
Travel in still-developing Bhutan requires flexibility — flights may be delayed (there is only one airline and one airstrip), and the power sometimes goes out. No matter — a few candlelit evenings only added to our experience. The... View Details
- 01 Jun 2016
- News
Feedback
airline KLM used to have a program where business/first-class passengers would get a lovely ceramic Dutch Delft house (filled with gin!) when flying transcontinental. KLM probably had 75 different house models, and frequent-fliers looked... View Details
- 15 Dec 2024
- News
Alumni and Faculty Books
Edited by Margie Kelley Alumni Books The Power of Imperfect Eating By Kavita Bhatnagar (SELP 11, 2022) Penguin Enterprise Rather than dictating which foods are good or bad, this book weaves together stories that mirror the intricate, emotional, and often imperfect... View Details
- 01 Oct 2000
- News
The Entrepreneurial Venture
surprising that the venture capital industry was essentially dormant at the time. But with the growth of the microprocessor and of biotechnology in the late 1970s, as well as the deregulation of the airline and financial services... View Details
- 19 Dec 2014
- News
Atlanta Alumni Connect Around a 'Vision' for the New HBS
Airlines and a senior advisor at Goldman Sachs, “the education is absolutely fantastic—the capacities to analyze, to understand finance and marketing and human resources, and that spirit of leadership. It’s all there. And when you come... View Details
- 22 Sep 2015
- News
Getting New Ideas off the Ground
if we would help him put a computer in the home of every employee worldwide. “We did that with Ford, and then the next day in the front page of the New York Times announced a similar deal with Delta Airlines for their nearly 90,000... View Details
- 01 Jun 2014
- News
Ready for Takeoff
previous World Cup and Olympic hosts. But the country's lack of transportation alternatives—particularly a useful rail system—has also put an extraordinarily heavy burden on the airlines to move fans to disparate match sites. "I don't... View Details
- 13 Jan 2021
- News
Stress Test
available—even before the pandemic. That got even tighter this year and when you add the holiday season and the vaccine, it’s a three-layer cake of nasty. The one silver lining is that air passenger travel is way down and some of those planes were converted into cargo... View Details
- 01 Jun 2016
- News
Prima Datarina
with a long history in the airline and hotel industries now gaining traction in the arts world. By analyzing existing data, Hodges and her team have the flexibility to adjust ticket prices on a weekly, or even daily, basis to smooth the... View Details
Keywords: Julia Hanna
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
If you’ve ever tried to call an airline or almost any service business of a certain size, you’re probably familiar with the problem: After navigating a seemingly endless set of options, you’re asked by an automated message to share... View Details
- 01 Sep 2020
- News
Good Odds
Illustration by Chris Gash Last spring, as the number of air travelers plummeted, airlines and their meal suppliers were left holding the bag—an enormous snack bag filled with individually wrapped cookies, salted pretzels, and cheese... View Details
- 01 Apr 1997
- News
Manager's Notebook
Rayport and Hagel predict that customers will put aside concerns over privacy if they receive sufficient value in return for providing personal information. For example, the authors note that airlines have no trouble collecting... View Details
Keywords: Judith Ross