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  • All HBS Web  (671)
    • News  (95)
    • Research  (520)
    • Events  (4)
    • Multimedia  (3)
  • Faculty Publications  (147)

Show Results For

  • All HBS Web  (671)
    • News  (95)
    • Research  (520)
    • Events  (4)
    • Multimedia  (3)
  • Faculty Publications  (147)
← Page 6 of 671 Results →
  • May 2022
  • Article

The Impact of COVID-19 on Digital Communication Patterns

By: Evan DeFilippis, Stephen Michael Impink, Madison Singell, Jeff Polzer and Raffaella Sadun
We explore the impact of COVID-19 on employees’ digital communication patterns through an event study of lockdowns in 16 large metropolitan areas in North America, Europe, and the Middle East. Using de-identified, aggregated meeting and email meta-data from 3,143,270... View Details
Keywords: Meetings; Email; COVID-19 Pandemic; Communication Technology; Health Pandemics; Time Management
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DeFilippis, Evan, Stephen Michael Impink, Madison Singell, Jeff Polzer, and Raffaella Sadun. "The Impact of COVID-19 on Digital Communication Patterns." Humanities and Social Sciences Communications 9, no. 180 (May 2022).
  • 22 Apr 2012
  • News

The Pros and Cons of Hiring Outsiders

    Task Segregation as a Mechanism for Within-job Inequality

    In this article, we examine a case of task segregation—when a group of workers is disproportionately allocated, relative to other groups, to spend more time on specific tasks in a given job—and argue that such segregation is a potential mechanism for generating... View Details
    • June 2021
    • Article

    The Role of Beliefs in Driving Gender Discrimination

    By: Katherine B. Coffman, Christine L. Exley and Muriel Niederle
    While there is ample evidence of discrimination against women in the workplace, it can be difficult to understand what factors contribute to discriminatory behavior. We use an experiment to both document discrimination and unpack its sources. First, we show that, on... View Details
    Keywords: Gender Discrimination; Behavioral Decision Making; Gender; Attitudes; Prejudice and Bias; Economics; Behavior; Decision Making
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    Coffman, Katherine B., Christine L. Exley, and Muriel Niederle. "The Role of Beliefs in Driving Gender Discrimination." Management Science 67, no. 6 (June 2021).
    • 09 Jun 2022
    • HBS Case

    From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

    workers to select and manage products in its warehouses. By the middle of 2021, US Foods, which employs about 26,000 workers, had 1,000 unfilled driving and warehouse positions. "You’re saying you might be a truck driver for a while, but... View Details
    Keywords: by Pamela Reynolds
    • 2012
    • Article

    Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank

    By: B. Staats and F. Gino
    Sustaining operational productivity in the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design-related strategies for accomplishing this goal: specialization to capture the benefits of repetition... View Details
    Keywords: Motivation; Productivity; Specialization; Variety; Work Fragmentation; Boundaries; Performance Productivity; Organizations; Research; Strategy; Motivation and Incentives; Opportunities; Market Transactions; Resource Allocation; Performance; Goals and Objectives; Learning
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    Staats, B., and F. Gino. "Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank." Management Science 58, no. 6 (June 2012): 1141–1159.
    • March 2021
    • Article

    Experimenting During the Shift to Virtual Team Work: Learnings from How Teams Adapted Their Activities During the COVID-19 Pandemic

    By: Ashley V. Whillans, Leslie Perlow and Aurora Turek
    Past research has focused on understanding the characteristics of work that are fully virtual or fully collocated. The present study seeks to expand our understanding of team work by studying knowledge workers' experiences as they were suddenly forced to transition to... View Details
    Keywords: Team Work; Activities; Virtual Work; Digital Technologies; Groups and Teams; Health Pandemics; Internet and the Web; Adaptation
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    Whillans, Ashley V., Leslie Perlow, and Aurora Turek. "Experimenting During the Shift to Virtual Team Work: Learnings from How Teams Adapted Their Activities During the COVID-19 Pandemic." Information and Organization 31, no. 1 (March 2021).
    • 27 Nov 2006
    • Research & Ideas

    Manly Men, Oil Platforms, and Breaking Stereotypes

    behavior. Rather than seeking to prove how tough, proficient, and cool-headed they were, as was typical of men in other dangerous workplaces, platform workers purposefully made themselves vulnerable in order to View Details
    Keywords: by Sarah Jane Gilbert; Energy; Utilities
    • 04 Sep 2021
    • News

    Companies Need More Workers. Why Do They Reject Millions of Résumés?

    • March 2002
    • Background Note

    Incentive Strategy Within Organizations

    By: Brian J. Hall
    This case serves as a supplement to any course on incentive design and implementation. The analysis first locates incentive strategy within the larger structure of organizations and markets and then helps to define the central components and difficulties of incentive... View Details
    Keywords: Motivation and Incentives; Compensation and Benefits; Performance Evaluation; Strategy; Situation or Environment; Problems and Challenges
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    Hall, Brian J. "Incentive Strategy Within Organizations." Harvard Business School Background Note 902-131, March 2002.
    • February 1996 (Revised November 2003)
    • Case

    Indianapolis: Activity-Based Costing of City Services (A)

    By: Robert S. Kaplan
    A new administration in the City of Indianapolis is initially determined to privatize many municipal services. Before taking this action, however, the city managers want to know the current cost of performing these services with the municipal workers. Existing... View Details
    Keywords: Cost Management; Public Sector; Activity Based Costing and Management; Service Delivery; Privatization; City; Indianapolis
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    Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (A)." Harvard Business School Case 196-115, February 1996. (Revised November 2003.)
    • 04 Apr 2023
    • Book

    Two Centuries of Business Leaders Who Took a Stand on Social Issues

    While shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details
    Keywords: by Lane Lambert; Consumer Products; Fashion; Retail; Green Technology
    • 10 Mar 2020
    • Research & Ideas

    The Little Understood Problem Confronting Diverse Workplaces

    working closely with students in small groups, assisting teachers, and running extracurricular programs.) The ethos of the school centers on a “no excuses,” high standards approach for performance and behavior, backed by a system of... View Details
    Keywords: by Julia Hanna
    • February 2018 (Revised May 2019)
    • Case

    CEWD: Closing the Skills Gap

    By: William Kerr, Michael Norris and Manjari Raman
    In 2018, Ann Randazzo, executive director of the Center for Energy Workforce Development (CEWD) is assessing the organization’s performance since its 2006 founding. Founded to address an imminent retirement bubble of middle skills workers in the utilities industry,... View Details
    Keywords: Workforce Development; Industry Cooperation; Skills Gap; Middle Skills; Training; Strategic Planning; Competency and Skills; Utilities Industry; United States
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    Kerr, William, Michael Norris, and Manjari Raman. "CEWD: Closing the Skills Gap." Harvard Business School Case 818-081, February 2018. (Revised May 2019.)
    • 19 Jun 2013 - 21 Jun 2013
    • Keynote Speech

    Empowering the Learner at Work: The Three Stances Framework

    By: Michele Rigolizzo, David Perkins and Marga Biller
    Research suggests that work-relevant learning occurs largely on the job. However, in many situations workers do not learn nearly as much as they might. The "three stances" model helps to explain why. When someone undertakes a task, the person may adopt a completion,... View Details
    Keywords: Learning And Development; Learning Organizations; Learning To Learn; Organizational Culture; Organizational Design; Learning
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    Rigolizzo, Michele, David Perkins, and Marga Biller. "Empowering the Learner at Work: The Three Stances Framework." Learning Managers Forum, United Nations, Turin, Italy, June 19–21, 2013. (The Learning Managers Forum provides the leaders of the UN Learning Community with opportunities to: SHARE and analyze innovation, knowledge, and best practices; EXPLORE new ways to respond to the challenges of your daily work; SHAPE the UN Learning Community of the future.)
    • 15 Mar 2024
    • HBS Case

    Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

    The path for advancement for the younger manager will likely happen when the boss retires, but it feels impolitic to broach that topic. “It may suggest the boss is getting too old, is beginning to experience performance decline, or that... View Details
    Keywords: by Avery Forman
    • 30 Nov 2015
    • News

    Those toxic co-workers

    • January 2004 (Revised July 2006)
    • Background Note

    Incentives within Organizations

    By: Brian J. Hall
    Serves as a brief introduction to incentive design and implementation. The analysis first locates incentive strategy within the larger structure of organizations and markets and then helps to define the central components and difficulties of incentive design. Focuses... View Details
    Keywords: Organizations; Motivation and Incentives
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    Hall, Brian J. "Incentives within Organizations." Harvard Business School Background Note 904-043, January 2004. (Revised July 2006.)
    • April 2014
    • Article

    Awards Unbundled: Evidence from a Natural Field Experiment

    By: Nava Ashraf, Oriana Bandiera and Scott S. Lee
    Organizations often use non-monetary awards to incentivize performance. Awards may affect behavior through several mechanisms: by conferring employer recognition, by enhancing social visibility, and by facilitating social comparison. In a nationwide health worker... View Details
    Keywords: Social Comparison; Awards; Optimal Expectactions; Zambia; Status and Position; Performance Expectations; Motivation and Incentives; Health Care and Treatment; Health Industry; Zambia
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    Ashraf, Nava, Oriana Bandiera, and Scott S. Lee. "Awards Unbundled: Evidence from a Natural Field Experiment." Journal of Economic Behavior & Organization 100 (April 2014): 44–63.
    • November 2009 (Revised December 2009)
    • Case

    RL Wolfe: Implementing Self-Directed Teams

    By: David A. Garvin and Elizabeth Collins
    Key topics include team design, team management, job design, employee empowerment, implementing change, and high performance workforces. In 2004, John Amasi, the director of production for a manufacturer of plastic pipe, introduced the concept of self-directed teams... View Details
    Keywords: Work Force Management; Employee Empowerment; Motivation; Motivation and Incentives; Leading Change; Employee Relationship Management; Performance Productivity; Groups and Teams; Labor Unions; Labor and Management Relations; Manufacturing Industry; Texas
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    Garvin, David A., and Elizabeth Collins. "RL Wolfe: Implementing Self-Directed Teams." Harvard Business School Brief Case 094-063, November 2009. (Revised December 2009.)
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