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  • All HBS Web  (3,537)
    • People  (12)
    • News  (957)
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    • Events  (17)
    • Multimedia  (13)
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  • 27 Aug 2012
  • Research & Ideas

Employee-Suggestion Programs That Work

expedient work around? The nurses overwhelmingly chose to work around a problem, because that is what allows them to get their very demanding jobs done in the most efficient way. Tucker's future research... View Details
Keywords: by Paul Guttry

    Overcrowded – Designing Meaningful Products in a World Awash with Ideas

    We live in a world awash with ideas. Thanks to the web and to powerful ideation approaches such as open innovation, design thinking, or crowdsourcing, organizations have today easy access to an unprecedented amount of novel concepts. In this context, what... View Details

    • November 2021 (Revised May 2025)
    • Teaching Plan

    Responsive Working at PepsiCo UK (A), (B), and (C)

    By: Amy C. Edmondson
    This teaching plan is designed to be used in conjunction with the case “Responsive Working at PepsiCo UK (A) and (B)” HBS product numbers 621076 and 621077 to help faculty deepen students’ comprehension of business issues and energize classroom discussion. View Details
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    Edmondson, Amy C. "Responsive Working at PepsiCo UK (A), (B), and (C)." Harvard Business School Teaching Plan 622-047, November 2021. (Revised May 2025.)
    • October 1987 (Revised January 1999)
    • Case

    Microsoft Corporation: The Introduction of Microsoft Works

    Microsoft must decide how to design a new software product for global markets, identify the timing for entry into different countries, and position the product around the world. View Details
    Keywords: Product Positioning; Applications and Software; Product Design; Product Launch; Globalized Markets and Industries; Information Technology Industry; United States
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    Kosnik, Thomas J. "Microsoft Corporation: The Introduction of Microsoft Works." Harvard Business School Case 588-028, October 1987. (Revised January 1999.)
    • 17 Oct 2007
    • Research & Ideas

    Why Global Brands Work

    Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing Know: How, for Harvard Business Online. It is reprinted on HBS Working Knowledge.Ford has finally woken up to what Toyota knew a long time... View Details
    Keywords: by John A. Quelch; Auto
    • May 1994
    • Article

    The Work Preference Inventory: Assessing Intrinsic and Extrinsic Motivational Orientations

    By: T. M. Amabile, K. G. Hill, B. A. Hennessey and E. M. Tighe
    The Work Preference Inventory (WPI) is designed to assess individual differences in intrinsic and extrinsic motivational orientations. Both the college student and the working adult versions aim to capture the major elements of intrinsic motivation (self-determination,... View Details
    Keywords: Creativity; Motivation and Incentives; Measurement and Metrics; Higher Education; Employees; Personal Characteristics
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    Amabile, T. M., K. G. Hill, B. A. Hennessey, and E. M. Tighe. "The Work Preference Inventory: Assessing Intrinsic and Extrinsic Motivational Orientations." Journal of Personality and Social Psychology 66, no. 5 (May 1994): 950–967.
    • October 2012 (Revised September 2013)
    • Teaching Note

    The Dabbawala System: On-Time Delivery, Every Time

    By: Stefan H. Thomke
    The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than... View Details
    Keywords: Systems Design; Organization Design; Service; Organizational Design; Service Operations; Service Delivery; Mumbai
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    Thomke, Stefan H. "The Dabbawala System: On-Time Delivery, Every Time." Harvard Business School Teaching Note 613-062, October 2012. (Revised September 2013.)
    • November 2006 (Revised March 2007)
    • Case

    Liz Claiborne and the New Working Woman

    By: Anthony Mayo and Mark Benson
    At age 47, with two decades of experience as a lead designer for a Fortune 500 fashion company, Liz Claiborne put her life savings on the line to form Liz Claiborne, Inc., a partnership that included her husband. A decade later, in 1986, Claiborne was CEO of her own... View Details
    Keywords: Customer Relationship Management; Entrepreneurship; Business History; Leadership; Gender; Brands and Branding; Personal Development and Career; Apparel and Accessories Industry
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    • 25 Nov 2019
    • Research & Ideas

    When Your Passion Works Against You

    rubs off on everyone around you and attracts enthusiastic people into your orbit.” But when does passion work, and when does it not? Jachimowicz and his team designed a series of six studies to better understand passion in the workplace.... View Details
    Keywords: by Dina Gerdeman
    • 29 Jul 2019
    • Research & Ideas

    How Companies Benefit When Employees Work Remotely

    experienced examiners before moving away. About the Author Kristen Senz is a writer and social media creator for Harvard Business School Working Knowledge. Ailyn Pestana, junior designer and photo... View Details
    Keywords: by Kristen Senz
    • Web

    Podcasts - Managing the Future of Work

    Podcast Podcast Harvard Business School Professors Bill Kerr and Joe Fuller talk to leaders grappling with the forces reshaping the nature of work. Apple Podcasts Spotify Amazon More Ways to Listen iHeartRadio Player.fm Audacy Castbox Pocket Casts 02 Jul 2025 Managing... View Details
    • September 28, 2021
    • Article

    12 Questions About Hybrid Work, Answered

    By: Tsedal Neeley
    As we move into the next phase of the pandemic, companies are grappling with whether and how to bring their employees back into the office after working from home extensively. According to multiple surveys, most people want a mix of in-person and remote work, and some... View Details
    Keywords: COVID-19 Pandemic; Remote Work; Transition; Employees; Job Design and Levels; Organizational Structure
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    Neeley, Tsedal. "12 Questions About Hybrid Work, Answered." Harvard Business Review (website) (September 28, 2021).
    • 20 Jul 2016
    • Research & Ideas

    Airplane Design Brings Out the Class Warfare in Us All

    differently about the design of their planes, especially as first-class cabins continue to add space and amenities. He would like to work with airlines to conduct experiments to determine, for instance, if... View Details
    Keywords: by Dina Gerdeman; Air Transportation; Sports; Travel
    • Web

    Scaling Work - Research Computing Services

    Compute Cluster Scaling Work 2ms There are numerous ways to scale up your work on the HBSGrid, including parallel processing and GPUs . Parallel Processing Also commonly called parallel computing or... View Details
    • 01 Mar 2003
    • News

    All in a Day's Work

    HBS. While the world of work is nothing new to either of these young alumni, they each acknowledge the significance of this initial year in their post-HBS careers. Although they came to Soldiers Field with different backgrounds, goals,... View Details
    Keywords: Julia Hanna; Boston Community Capital; Samsung; Management of Companies and Enterprises; Management; Real Estate
    • 12 Oct 2022
    • Video

    Elizabeth M. Adams: Civic Tech as Advocacy Work

    • TeachingInterests

    Managing the Future of Work (MBA Education—Elective Curriculum)

    By: Christopher T. Stanton

    The nature and scope of work is changing rapidly, creating massive business challenges in the shadow of broader political and social shifts.  HBS launched a major initiative in 2017 on Managing the Future of Work to define these workplace issues and... View Details

    • 01 Feb 2000
    • News

    Better Mousetraps: At Product Design Fair, Student Ideas Get Real

    Actually, we like to see them fail as often and as early as possible," Assistant Professor Stefan H. Thomke said with a wink as he watched students in his elective MBA course Managing Product Development (MPD) set up their display booths at the eighth annual MPD View Details
    Keywords: Margie Kelley
    • March 2010 (Revised February 2011)
    • Case

    Cognizant 2.0: Embedding Community and Knowledge Into Work Processes

    By: Robert G. Eccles and Thomas H. Davenport
    Knowledge management has been a high priority for Cognizant Technology Solutions since its inception since its global delivery model requires the global sharing of knowledge. Its first major tool was called the Knowledge Management Appliance but as Web 2.0 tools came... View Details
    Keywords: Knowledge Management; Knowledge Sharing; Knowledge Use and Leverage; Product Development; Service Delivery; Business Processes; Organizational Structure; Cooperation; Information Technology Industry
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    Eccles, Robert G., and Thomas H. Davenport. "Cognizant 2.0: Embedding Community and Knowledge Into Work Processes." Harvard Business School Case 410-084, March 2010. (Revised February 2011.)
    • 27 Sep 2021
    • Blog Post

    Working to Change the Food System

    mentorship and learnings in the early days of company building. I’m also cross-registered at MIT this semester in 15.366 Climate and Energy Ventures, a project-based class designed to bring cross-disciplinary folks together to View Details
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