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- Research (127)
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Show Results For
- All HBS Web
(199)
- News (60)
- Research (127)
- Multimedia (4)
- Faculty Publications (46)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced with increased price competition from retailers like View Details
- 17 Jan 2023
- Book
Good Companies Commit Crimes, But Great Leaders Can Prevent Them
Tsao, both of whom held senior positions in the US Department of Justice’s criminal division and now are Harvard Law School lecturers. It explores the topics through cases such as Wells Fargo’s creation of thousands of fake accounts, and the bribes that View Details
Keywords: by Lane Lambert
- 19 Oct 2021
- Research & Ideas
Fed Up Workers and Supply Woes: What's Next for Dollar Stores?
such huge growth. They need a lot of people for their distribution centers. We’ve seen, for example, Walmart raise their minimum wage; we’ve seen Amazon raising their minimum wage. Manufacturing wages have jumped significantly. "Here it... View Details
- 11 Jun 2018
- Research & Ideas
Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas
spatial detail how Walmart advertises in Akron versus Toledo versus L.A.,” Cohen says. Sure enough, they found that advertising dollars increased in local areas by an average of 23 percent after a lawsuit was filed there. In addition, the... View Details
- 04 Sep 2019
- News
From Retail to Real Estate
traded national chain and generations-long family enterprise—until it was acquired by Walmart for $1.6 billion in 2009. As reported in the Bloomberg story, “Harvard Grad Solves His Family’s $1.6 Billion Liquidity Problem,” Ibañez was... View Details
- 13 Jun 2019
- Blog Post
Expanding My Worldview Through FIELD Global Immersion
the most successful business in one country may fail in another if it doesn’t develop customer empathy in the new market. Just ask Walmart about how their expansion into South Korea went (not well). Karaoke, local coffee shops, frequent... View Details
- 31 Mar 2011
- Research & Ideas
From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher
and large retailers including Walmart and Target. Osher had taken for granted from the start that SpinBrush would be copied quickly by other companies. As a result of that planning he had designed Dr. John's to work on a short product... View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
times. Netflix set up a $100 million fund to help creatives like actors, producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives. Walmart is paying suppliers... View Details
Keywords: by Sean Silverthorne
- 04 Dec 2019
- Book
Creating the Experimentation Organization
experiments to optimize customer experience—and their own return on investment. “Very few people know they are participants in this massive experimentation ecosystem,” says Thomke. And it’s not just online. Retailers such as Walmart and... View Details
Keywords: by Michael Blanding
- 24 Oct 2019
- Blog Post
Harvard’s JD/MBA: Viroopa Volla (JD/MBA 2021) Answers Your Questions
Viroopa Volla is currently a third year in the JD/MBA program at Harvard. Before starting the program, Viroopa worked at McKinsey as a Senior Business Analyst and at Walmart as a Senior Manager. She graduated from Harvard College with a... View Details
- 15 Nov 2018
- Book
Can the Global Food Industry Overcome Public Distrust?
JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
- 05 Mar 2012
- Research & Ideas
Is JC Penney’s Makeover the Future of Retailing?
sales have lagged in an increasingly fierce retail environment, with stores such as Walmart vying for customer dollars on the lower end, Kohl's and Target jockeying for the middle market, and Macy's and Nordstrom reaching for the... View Details
- 03 May 2022
- Research & Ideas
Desperate for Talent? Consider Advancing Your Own Employees First
Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
Keywords: by Rachel Layne
- 17 Jun 2017
- Research & Ideas
Amazon, Whole Foods Deal a Big Win for Consumers
Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
- Web
In the News - Creating Emerging Markets
Professor Geoffrey Jones, Flipkart's sale to Walmart didn't signal that founders of the online retail firm were less patriotic than an earlier generation of business leaders. It meant they were driven by different value system. 08 Jun... View Details
- 27 Jun 2019
- Research & Ideas
Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too
to companies. IDEO, for example, has asked employees to step away from their work to meet up for a weekly tea time ritual as a way to encourage workers to collaborate, connect, build trust, and deepen workplace relationships. Walmart... View Details
Keywords: by Dina Gerdeman
- 10 Oct 2011
- Research & Ideas
Retailing Revolution: Category Killers on the Brink
transparency, and the increasing amount of excess retail space has created similar challenges for all mass-market retailers. Even Walmart is not impervious to these trends; many sections in its vast supercenters have become unprofitable.... View Details
- 11 Mar 2021
- News
Leading with Heart
maybe 10,000, 15,000 people. And a third example, I think is ... And I have to tell you this, this kind of really impacted me. I felt terrible and responsible for the 37,000 people. And I was asking myself, "So how do we do it in a way that softens the blow?" I reached... View Details
- 01 Jun 2022
- News
The Exchange: Same Great Price, Now with Fewer Chips
behavior across retailers? Certainly, online shopping has taken off over this period. How might that affect consumer behavior when they show up in the store? With stores like Walmart and Target carrying almost everything, including... View Details
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
higher cost strategy, but it accelerates engagement in platform businesses. For some companies, it may be the best way to get the talent and culture required to operate a platform. The example we use in the book is Walmart trying to... View Details
Keywords: by Martha Lagace