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Publications

Publications

Filter Results: (199) Arrow Down
Filter Results: (199) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (199)
    • News  (60)
    • Research  (127)
    • Multimedia  (4)
  • Faculty Publications  (46)

Show Results For

  • All HBS Web  (199)
    • News  (60)
    • Research  (127)
    • Multimedia  (4)
  • Faculty Publications  (46)
← Page 6 of 199 Results →
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced with increased price competition from retailers like View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 04 Sep 2019
  • News

From Retail to Real Estate

traded national chain and generations-long family enterprise—until it was acquired by Walmart for $1.6 billion in 2009. As reported in the Bloomberg story, “Harvard Grad Solves His Family’s $1.6 Billion Liquidity Problem,” Ibañez was... View Details
  • 17 Jan 2023
  • Book

Good Companies Commit Crimes, But Great Leaders Can Prevent Them

Tsao, both of whom held senior positions in the US Department of Justice’s criminal division and now are Harvard Law School lecturers. It explores the topics through cases such as Wells Fargo’s creation of thousands of fake accounts, and the bribes that View Details
Keywords: by Lane Lambert
  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

times. Netflix set up a $100 million fund to help creatives like actors, producers, and writers whose jobs are affected by COVID—making Netflix the likely preferred destination for future work by creatives. Walmart is paying suppliers... View Details
Keywords: by Sean Silverthorne
  • 19 Oct 2021
  • Research & Ideas

Fed Up Workers and Supply Woes: What's Next for Dollar Stores?

such huge growth. They need a lot of people for their distribution centers. We’ve seen, for example, Walmart raise their minimum wage; we’ve seen Amazon raising their minimum wage. Manufacturing wages have jumped significantly. "Here it... View Details
Keywords: by Christine Pazzanese, Harvard Gazette; Retail
  • 13 Jun 2019
  • Blog Post

Expanding My Worldview Through FIELD Global Immersion

the most successful business in one country may fail in another if it doesn’t develop customer empathy in the new market. Just ask Walmart about how their expansion into South Korea went (not well). Karaoke, local coffee shops, frequent... View Details
  • 11 Jun 2018
  • Research & Ideas

Why South Korea's Samsung Built the Only Outdoor Skating Rink in Texas

spatial detail how Walmart advertises in Akron versus Toledo versus L.A.,” Cohen says. Sure enough, they found that advertising dollars increased in local areas by an average of 23 percent after a lawsuit was filed there. In addition, the... View Details
Keywords: by Michael Blanding; Legal Services
  • 31 Mar 2011
  • Research & Ideas

From SpinPop to SpinBrush: Entrepreneurial Lessons from John Osher

and large retailers including Walmart and Target. Osher had taken for granted from the start that SpinBrush would be copied quickly by other companies. As a result of that planning he had designed Dr. John's to work on a short product... View Details
Keywords: by Dennis Fisher; Consumer Products
  • 04 Dec 2019
  • Book

Creating the Experimentation Organization

experiments to optimize customer experience—and their own return on investment. “Very few people know they are participants in this massive experimentation ecosystem,” says Thomke. And it’s not just online. Retailers such as Walmart and... View Details
Keywords: by Michael Blanding
  • 24 Oct 2019
  • Blog Post

Harvard’s JD/MBA: Viroopa Volla (JD/MBA 2021) Answers Your Questions

Viroopa Volla is currently a third year in the JD/MBA program at Harvard. Before starting the program, Viroopa worked at McKinsey as a Senior Business Analyst and at Walmart as a Senior Manager. She graduated from Harvard College with a... View Details
  • 15 Nov 2018
  • Book

Can the Global Food Industry Overcome Public Distrust?

JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
Keywords: by Sean Silverthorne; Agriculture & Agribusiness
  • 17 Jun 2017
  • Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
Keywords: by Jose Alvarez and Len Schlesinger; Retail
  • Web

In the News - Creating Emerging Markets

Professor Geoffrey Jones, Flipkart's sale to Walmart didn't signal that founders of the online retail firm were less patriotic than an earlier generation of business leaders. It meant they were driven by different value system. 08 Jun... View Details
  • 05 Mar 2012
  • Research & Ideas

Is JC Penney’s Makeover the Future of Retailing?

sales have lagged in an increasingly fierce retail environment, with stores such as Walmart vying for customer dollars on the lower end, Kohl's and Target jockeying for the middle market, and Macy's and Nordstrom reaching for the... View Details
Keywords: by Kim Girard; Retail
  • 03 May 2022
  • Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
Keywords: by Rachel Layne
  • 01 Jun 2022
  • News

The Exchange: Same Great Price, Now with Fewer Chips

behavior across retailers? Certainly, online shopping has taken off over this period. How might that affect consumer behavior when they show up in the store? With stores like Walmart and Target carrying almost everything, including... View Details
Keywords: Miscellaneous Store Retailers; Retail Trade
  • 27 Jun 2019
  • Research & Ideas

Rituals Strengthen Couples. Here’s Why They’re Good for Business, Too

to companies. IDEO, for example, has asked employees to step away from their work to meet up for a weekly tea time ritual as a way to encourage workers to collaborate, connect, build trust, and deepen workplace relationships. Walmart... View Details
Keywords: by Dina Gerdeman
  • 10 Oct 2011
  • Research & Ideas

Retailing Revolution: Category Killers on the Brink

transparency, and the increasing amount of excess retail space has created similar challenges for all mass-market retailers. Even Walmart is not impervious to these trends; many sections in its vast supercenters have become unprofitable.... View Details
Keywords: by Rajiv Lal & Jose B. Alvarez; Retail
  • 11 Mar 2021
  • News

Leading with Heart

maybe 10,000, 15,000 people. And a third example, I think is ... And I have to tell you this, this kind of really impacted me. I felt terrible and responsible for the 37,000 people. And I was asking myself, "So how do we do it in a way that softens the blow?" I reached... View Details
  • 22 Jul 2019
  • Book

How to Be a Digital Platform Leader

higher cost strategy, but it accelerates engagement in platform businesses. For some companies, it may be the best way to get the talent and culture required to operate a platform. The example we use in the book is Walmart trying to... View Details
Keywords: by Martha Lagace
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