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  • 2014
  • Working Paper

Sharing Design Rights: A Commons Approach for Developing Infrastructure

By: Nuno Gil and Carliss Y. Baldwin
This study empirically investigates the relationship between design structure and organization structure in the context of new infrastructure development projects. Our research setting is a capital program to develop new school buildings in the city of Manchester, UK.... View Details
Keywords: Design; Buildings and Facilities; Education
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    The Surprising Power of Online Experiments

    In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At Bing a small headline change an employee proposed was deemed a low priority and shelved for months until one engineer decided to do a quick online controlled... View Details
    • Web

    Design Thinking Course | HBS Online

    processes Develop a strategic innovation toolkit and learn when and how to apply design thinking and innovative problem-solving tools and exercises Practice empathy in applying a human-centered approach to View Details

      Design Rules, Vol. 1: The Power of Modularity

      We live in a dynamic economic and commercial world, surrounded by objects of remarkable complexity and power. In many industries, changes in products and technologies have brought with them new kinds of firms and forms of organization. We are... View Details
      • 2023
      • Working Paper

      An Experimental Design for Anytime-Valid Causal Inference on Multi-Armed Bandits

      By: Biyonka Liang and Iavor I. Bojinov
      Typically, multi-armed bandit (MAB) experiments are analyzed at the end of the study and thus require the analyst to specify a fixed sample size in advance. However, in many online learning applications, it is advantageous to continuously produce inference on the... View Details
      Keywords: Analytics and Data Science; AI and Machine Learning; Mathematical Methods
      Related
      • 01 Jun 2011
      • News

      A Former Buyer Turns Designer

      “You go to the contemporary floors, and there’s great stuff to buy, but everything is skewed very young. You could go to the designer area, but you may not want to pay $2,000 for a dress.” So she has View Details
      Keywords: Finance; Apparel Manufacturing; Manufacturing; Clothing and Clothing Accessories Stores; Retail Trade
      • 2025
      • Chapter

      Critical Choices in Designing a Board: An Overview

      By: Suraj Srinivasan and Lynn S. Paine

      Board design is never one-size-fits-all. It’s a series of critical choices—each with trade-offs—that can define how a board functions, governs, and delivers strategic value.

      That’s the premise of "Critical Choices in Designing a... View Details

      Keywords: Governing and Advisory Boards
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      • April 2014
      • Article

      Awards Unbundled: Evidence from a Natural Field Experiment

      By: Nava Ashraf, Oriana Bandiera and Scott S. Lee
      Organizations often use non-monetary awards to incentivize performance. Awards may affect behavior through several mechanisms: by conferring employer recognition, by enhancing social visibility, and by facilitating social comparison. In a nationwide health worker... View Details
      Keywords: Social Comparison; Awards; Optimal Expectactions; Zambia; Status and Position; Performance Expectations; Motivation and Incentives; Health Care and Treatment; Health Industry; Zambia
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      • 16 Dec 2002
      • Research & Ideas

      Mentoring—Using the Voice of Experience

      plans they have presented with a 5 percent cutback still doesn't get us to cash-flow positive. This is one of the points, too, that came out of both projects which is, you have to be aware of the receptors in people's minds, their View Details
      Keywords: by Sean Silverthorne
      • January 24, 2025
      • Article

      Behaviorally Designed Training Leads to More Diverse Hiring

      By: Cansin Arslan, Edward H. Chang, Siri Chilazi, Iris Bohnet and Oliver P. Hauser
      Many organizations have shown interest in increasing the diversity of their workforces for various reasons. Collectively, they have spent millions of dollars and countless employee hours on diversity training. Yet, there is little empirical evidence that such training... View Details
      Keywords: Training; Diversity; Selection and Staffing; Behavior; Outcome or Result; Organizational Change and Adaptation
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      • February 2002
      • Article

      This Computer Responds to User Frustration: Theory, Design, Results, and Implications

      By: J. Klein, Y. Moon and R. Picard
      Keywords: Theory; Design; Technology
      Related
      • Web

      The Experience | Information Technology

      The Experience A seamless experience for highly engaged online learning Designed to recreate the look and feel of Harvard Business School’s world-renowned instructional spaces,... View Details
      • Web

      Predoctoral Experience | Research Associates

      Predoctoral Experience Apply Now The Predoctoral Research Associate role is designed to provide research associates (RAs) with exposure to a variety of research areas, while gaining View Details
      • 12 Oct 2022
      • Video

      Mike Luca: The Role Experiments Play in Addressing Discrimination

      • March 2020 (Revised August 2022)
      • Case

      Racial Discrimination on Airbnb (A)

      By: Michael Luca, Scott Stern, Devin Cook and Hyunjin Kim
      Facing mounting criticism and evidence of widespread racial discrimination on the platform, apartment rental platform Airbnb needed to decide a path forward. For years, Airbnb had given hosts extensive discretion about whether to reject a guest after seeing little more... View Details
      Keywords: Platform Design; Digital Platforms; Design; Prejudice and Bias; Trust; Problems and Challenges
      Related
      • 17 May 2022
      • News

      Delivering a Personalized Shopping Experience with AI

      • 11 Mar 2001
      • Research & Ideas

      Digital Designs on the Inner City

      Harris, of Playing2Win Technology can also be used to bridge the asset gap and drive down the cost of programs designed to help low-income families, said HBS professor Peter Tufano (HBS MBA '84), who teaches financial management. Tufano... View Details
      Keywords: by Dina Gerdeman
      • 12 Oct 2022
      • Research & Ideas

      When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

      the experience at Airbnb provides an important lesson for other businesses with similar web platforms. Companies should be reviewing their web design and building in more anonymity. If it’s necessary to... View Details
      Keywords: by Pamela Reynolds; Technology; Travel
      • 05 Jul 2021
      • News

      Do Companies Really Need Chief Experience Officers to Know Their Customers?

      • 11 Oct 2017
      • Blog Post

      Designing Internship Projects for Greater Impact

      managing the recruiting process, and larger institutions may lack the structures needed to accommodate the more entrepreneurial candidate. In either case, large company or small, interns and employers must work together to design an... View Details
      Keywords: Entrepreneurship