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    Design Rules, Vol. 1: The Power of Modularity

    We live in a dynamic economic and commercial world, surrounded by objects of remarkable complexity and power. In many industries, changes in products and technologies have brought with them new kinds of firms and forms of organization. We are... View Details
    • Web

    The Experience | Predoctoral Researchers

    The Experience Work with faculty to gain experience in a variety of research methodologies. The predoctoral researcher role is designed to provide researchers with exposure to... View Details
    • October 2021 (Revised December 2021)
    • Case

    Customer-Centric Design with Artificial Intelligence: Commonwealth Bank

    By: Karim R. Lakhani, Yael Grushka-Cockayne, Jin Hyun Paik and Steven Randazzo
    As Commonwealth Bank (CommBank) CEO Matt Comyn delivered the full financial year results in August 2021 over videoconference, it took less than two minutes for him to make his first mention of the organization's Customer Engagement Engine (CEE), the AI-driven customer... View Details
    Keywords: Artificial Intelligence; Customer-centricity; Banks and Banking; Customer Focus and Relationships; Technological Innovation; Transformation; Organizational Change and Adaptation; Performance; AI and Machine Learning; Financial Services Industry; Australia
    Related
    • 2014
    • Working Paper

    Sharing Design Rights: A Commons Approach for Developing Infrastructure

    By: Nuno Gil and Carliss Y. Baldwin
    This study empirically investigates the relationship between design structure and organization structure in the context of new infrastructure development projects. Our research setting is a capital program to develop new school buildings in the city of Manchester, UK.... View Details
    Keywords: Design; Buildings and Facilities; Education
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    • Web

    Campus Experience | MBA

    Campus Experience At Harvard Business School, breakthrough moments can happen any time. While formal education is concentrated within academics, the transformation of potential into leadership is realized through every aspect of the... View Details
    • 20 Mar 2017
    • Book

    Why Companies Are Placing Users at the Core of Their Innovation Strategies

    convinced Lakhani to drop his engineering aspirations and become a scholar of innovation. Lakhani has devoted much of his research at HBS exploring how communities and contests can be designed to achieve innovative outcomes. Last year, he... View Details
    Keywords: by Dina Gerdeman
    • 01 Jun 2011
    • News

    A Former Buyer Turns Designer

    “You go to the contemporary floors, and there’s great stuff to buy, but everything is skewed very young. You could go to the designer area, but you may not want to pay $2,000 for a dress.” So she has View Details
    Keywords: Finance; Apparel Manufacturing; Manufacturing; Clothing and Clothing Accessories Stores; Retail Trade
    • March 2000
    • Exercise

    Developing Products on Internet Time: A Process Design Exercise

    By: Stefan H. Thomke
    This team exercise allows students to experience some of the dynamics of developing products in the fast-paced Internet environment and was inspired by the browser war between Netscape and Microsoft. Designed to be taught in a single class session, the exercise... View Details
    Keywords: Product Development; Internet and the Web; Problems and Challenges; Risk and Uncertainty; Design; Decisions; Management Practices and Processes; Integration; Organizations; Competition
    Related
    • 16 Dec 2002
    • Research & Ideas

    Mentoring—Using the Voice of Experience

    plans they have presented with a 5 percent cutback still doesn't get us to cash-flow positive. This is one of the points, too, that came out of both projects which is, you have to be aware of the receptors in people's minds, their View Details
    Keywords: by Sean Silverthorne
    • February 2002
    • Article

    This Computer Responds to User Frustration: Theory, Design, Results, and Implications

    By: J. Klein, Y. Moon and R. Picard
    Keywords: Theory; Design; Technology
    Related
    • 2023
    • Working Paper

    An Experimental Design for Anytime-Valid Causal Inference on Multi-Armed Bandits

    By: Biyonka Liang and Iavor I. Bojinov
    Typically, multi-armed bandit (MAB) experiments are analyzed at the end of the study and thus require the analyst to specify a fixed sample size in advance. However, in many online learning applications, it is advantageous to continuously produce inference on the... View Details
    Keywords: Analytics and Data Science; AI and Machine Learning; Mathematical Methods
    Related
    • April 2014
    • Article

    Awards Unbundled: Evidence from a Natural Field Experiment

    By: Nava Ashraf, Oriana Bandiera and Scott S. Lee
    Organizations often use non-monetary awards to incentivize performance. Awards may affect behavior through several mechanisms: by conferring employer recognition, by enhancing social visibility, and by facilitating social comparison. In a nationwide health worker... View Details
    Keywords: Social Comparison; Awards; Optimal Expectactions; Zambia; Status and Position; Performance Expectations; Motivation and Incentives; Health Care and Treatment; Health Industry; Zambia
    Related
    • 12 Oct 2022
    • Video

    Mike Luca: The Role Experiments Play in Addressing Discrimination

    • 05 Jul 2021
    • News

    Do Companies Really Need Chief Experience Officers to Know Their Customers?

    • January 24, 2025
    • Article

    Behaviorally Designed Training Leads to More Diverse Hiring

    By: Cansin Arslan, Edward H. Chang, Siri Chilazi, Iris Bohnet and Oliver P. Hauser
    Many organizations have shown interest in increasing the diversity of their workforces for various reasons. Collectively, they have spent millions of dollars and countless employee hours on diversity training. Yet, there is little empirical evidence that such training... View Details
    Keywords: Training; Diversity; Selection and Staffing; Behavior; Outcome or Result; Organizational Change and Adaptation
    Related
    • 17 May 2022
    • News

    Delivering a Personalized Shopping Experience with AI

    • March 2020 (Revised August 2022)
    • Case

    Racial Discrimination on Airbnb (A)

    By: Michael Luca, Scott Stern, Devin Cook and Hyunjin Kim
    Facing mounting criticism and evidence of widespread racial discrimination on the platform, apartment rental platform Airbnb needed to decide a path forward. For years, Airbnb had given hosts extensive discretion about whether to reject a guest after seeing little more... View Details
    Keywords: Platform Design; Digital Platforms; Design; Prejudice and Bias; Trust; Problems and Challenges
    Related
    • Web

    The Experience | Information Technology

    The Experience A seamless experience for highly engaged online learning Designed to recreate the look and feel of Harvard Business School’s world-renowned instructional spaces,... View Details
    • 12 Oct 2022
    • Research & Ideas

    When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

    the experience at Airbnb provides an important lesson for other businesses with similar web platforms. Companies should be reviewing their web design and building in more anonymity. If it’s necessary to... View Details
    Keywords: by Pamela Reynolds; Technology; Travel
    • 11 Oct 2017
    • Blog Post

    Designing Internship Projects for Greater Impact

    managing the recruiting process, and larger institutions may lack the structures needed to accommodate the more entrepreneurial candidate. In either case, large company or small, interns and employers must work together to design an... View Details
    Keywords: Entrepreneurship