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  • 08 Aug 2011
  • News

HBS Faculty on Downgrading US Debt

  • 2024
  • Working Paper

The Operational Impact of Customer Location in On-Demand Services

By: Natalie Epstein, Santiago Gallino and Antonio Moreno
The rapid growth of on-demand delivery services, particularly in the food and grocery sectors, has driven the expansion of hyperlocal fulfillment centers (FCs). This paper uses data from an on-demand grocery delivery platform in Latin America to assess how customer... View Details
Keywords: Consumer Behavior; Logistics; Geographic Location; Service Delivery; Quality; Retail Industry; Latin America
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  • Web

Training Materials - Research Computing Services

Training Training Materials 4ms Research Computing Services offers training on a wide range of topics. Whether you are looking to review a training workshop you attended or learn new skills at your own self-directed pace, take a look at... View Details
  • Web

SAS/CONNECT - Research Computing Services

Software Tools SAS/CONNECT 3ms SAS/CONNECT is an application that allows you to connect a SAS session running on your desktop to SAS on the HBSGrid. SAS/CONNECT offers two types of services, which both use desktop SAS Windows as the front... View Details
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

must be more profound and open-ended, with an intent not only to discover how your customers engage with your products or services but also to understand some of the broader parameters of the constraints they are facing in their own... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 2008
  • Working Paper

Economic Factors Underlying the Unbundling of Advertising Agency Services

By: Mohammad Arzaghi, Ernst R. Berndt, James C. Davis and Alvin J. Silk
This paper addresses a longstanding puzzle involving the unbundling of services that has occurredover more than two decades in the U.S. advertising agency industry: How can the shift from the bundling to the unbundling of services be explained and what accounts for the... View Details
Keywords: Transformation; Framework; Service Operations; Decisions; Relationships; Price; Diversification; Geography; Cost; Advertising Industry; United States
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  • Web

Scaling Work - Research Computing Services

individual process threads may submit work to the GPU concurrently. mps=no | yes: Enables or disables the NVIDIA Multi-Process Service (MPS) for the GPUs that are allocated to the job. We are not using this... View Details
  • Fall 2016
  • Article

The Impact of Supplier Inventory Service Level on Retailer Demand

By: Nathan Craig, Nicole DeHoratius and Ananth Raman
To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier’s service level on demand from... View Details
Keywords: Demand and Consumers; Service Delivery; Supply Chain; Order Taking and Fulfillment; Retail Industry
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  • 19 Jan 2016
  • News

Middle Skills Gap Initiative Announced

Keywords: US Competitiveness Project; Educational Support Services; Educational Support Services
  • Web

Training Calendar - Research Computing Services

Training Training Calendar No results found in Events Suggestions: Were any results found in one of the other content buckets on the left? Try removing some search filters. Use different search filters. Load More View Details
  • Web

Data Storage - Research Computing Services

project spaces. Home Folders By default, when your grid account is created (whether this account is used for just storage or storage + compute), a home folder is created as well. This is similar to the home folder on your laptop or... View Details
  • 29 Apr 2002
  • Research & Ideas

Star Power! How to Win in Professional Services

telephone call away. When they have any concerns or suggestions, the CEO will hear them in real time. Professional service firm leaders are always in the midst of their partners and fellow owners, which is one reason we View Details
Keywords: by Jay W. Lorsch & Thomas J. Tierney
  • December 12, 2023
  • Article

Prices for Common Services at Quaternary vs Nonquaternary Hospitals

By: Brandon W. Yan, Maximilian J. Pany and Leemore S. Dafny
Using commercial health insurance claims data from 2017-2019, we assessed whether quaternary hospitals charged higher prices for common, unspecialized services also offered by nonquaternary hospitals. We found quaternary-hospital price premiums of 8.2 percent, on... View Details
Keywords: Price; Health Care and Treatment; Insurance; Markets; Health Industry
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  • Web

Software Tools - Research Computing Services

modules can be installed on the HBSGrid by following the instructions below. Default Software and Environments RCS offers a number commonly used software packages, both open-source and commercial, for use on... View Details
  • November 2007
  • Article

A Model of Consumer Learning for Service Quality and Usage

By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
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  • Research Summary

The Role of the Internet in Enhancing Service and Reducing Cost

Is delivering service (both internal and external) facilitated by the Internet a zero sum game in which costs associated with delivering superior service must always be passed on to customers in the form of higher prices? Does the quantity and type of service... View Details

  • August 1996 (Revised August 1997)
  • Case

TNT Limited's Logistics Services in Asia (A): The Strategy

By: Michael Y. Yoshino and Carin-Isabel Knoop
Meredith Hellicar's mission as general manager of corporate development is to make TNT Ltd. one of the biggest and most diverse transport and logistic companies in the world, with approximately $5 billion in turnover in 1993, a leading provider of logistics services in... View Details
Keywords: Business or Company Management; Managerial Roles; Distribution; Logistics; Mission and Purpose; Partners and Partnerships; Strategy; Diversification; Transportation Industry; Asia; China; Indonesia; Thailand
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  • Web

Managing Service Operations - Course Catalog

depends upon it. Yet, service organizations are often designed and managed in a way that prevents us from realizing our potential. Service organizations are complex and... View Details

    What Professional Service Firms Must Do to Thrive

    During times of economic turbulence, consulting, law, and accounting firms often start offering services and taking on clients they really shouldn’t, just to keep the lights on. This path is perilous. If a firm’s practices have a diffuse mix of clients and unclear... View Details

    • Web

    Git and GitHub - Research Computing Services

    Software Tools Git & Github 2ms What version control systems are available to you? There are many different version control systems available, but one of the most widely used is Git , which is the program that will track changes of your... View Details