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  • 10 Apr 2008
  • Working Paper Summaries

Where Does it Go? Spending by the Financially Constrained

Keywords: by Shawn A. Cole, John Thompson & Peter Tufano; Financial Services
  • Web

Publications - Faculty & Research

February 2025. February 2025 Case Blue Owl Financing of Ping Identity By: Victoria Ivashina and Srimayi Mylavarapu In the fall of 2022, Blue Owl Capital's investment committee evaluated a potential investment in the technology sector. The proposed View Details
  • 2019
  • Book

Operations in an Omnichannel World

By: Santiago Gallino and Antonio Moreno
The world of retailing has changed dramatically in the past decade. Sales originating at online channels have been steadily increasing, and even for sales transacted at brick-and-mortar channels, a much larger fraction of sales is affected by online channels in... View Details
Keywords: Omnichannel; Omnichannel Retail; Retail; Operations; Management; Supply Chain Management; Business Model; Organizational Change and Adaptation
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  • 16 Nov 2011
  • Working Paper Summaries

Private Equity and Employment

Keywords: by Steven J. Davis, John C. Haltiwanger, Ron S. Jarmin, Josh Lerner & Javier Miranda
  • March 2021
  • Article

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Service Operations; Customer Relationship Management; Customer Satisfaction; Performance
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  • October 2021
  • Article

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Nicolas Padilla and Eva Ascarza
The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details
Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Programs; Consumer Behavior; Analysis
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  • 2019
  • Working Paper

The Customer May Not Always Be Right: Customer Compatibility and Service Performance

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Customer Relationship Management; Service Operations; Customer Satisfaction; Banking Industry; Retail Industry
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  • 2007
  • Working Paper

A Taste For Obscurity: An Individual-Level Examination of 'Long Tail' Consumption

By: Anita Elberse
Because online retailers are often able to provide products in a more cost-efficient manner than bricks-and-mortar stores, online channels are characterized by a vast assortment of products. Proponents of the "long tail" principle recently argued that the demand for... View Details
Keywords: Decision Choices and Conditions; Consumer Behavior; Distribution Channels; Product; Renting or Rental; Online Technology; Motion Pictures and Video Industry; Music Industry; Retail Industry
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  • Web

Faculty & Advisors | MBA

development activities from search and evaluation through definitive document negotiation. He led several completed transactions in the areas of oncology and cell therapy. Andrew held previous roles in translational medicine at Celgene... View Details
  • 08 Dec 2015
  • First Look

December 8, 2015

Regulate Companies like Airbnb and Uber? By: Edelman, Benjamin G., and Damien Geradin Abstract—New software platforms use modern information technology, including full-featured web sites and mobile apps, to allow service providers and consumers to View Details
Keywords: Sean Silverthorne
  • 2023
  • Working Paper

The Value of Professional Ties in B2B Markets

By: Navid Mojir and Sriya Anbil
We study how a particular form of social ties (i.e., professional ties proxied by past employment) affects price and profitability in business-to-business (B2B) markets. While most of the work on social ties focuses on information diffusion in business-to-consumer... View Details
Keywords: Professional Ties; Social Ties; Business-to-business Marketing; B2B Marketing; Repo; Individual Connections; B2B Pricing; Pricing; Decision-making In Financial Markets; Marketing; Relationships; Price; Financial Markets; Decision Making
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    Business of Platforms

    The Business of Platforms is an in-depth look at platform strategy and digital innovation.  In this book, we explore how a small number of companies have come to exert extraordinary influence over every dimension of our personal, professional and political... View Details

    • 23 Oct 2018
    • First Look

    New Research and Ideas, October 23, 2018

    conduct laboratory experiments that explore how gender stereotypes shape beliefs about ability of oneself and others in different categories of knowledge. The data reveal two patterns. First, men’s and women’s beliefs about both oneself... View Details
    Keywords: Dina Gerdeman
    • 05 Sep 2007
    • First Look

    First Look: September 5, 2007

    self-perceptions of environmentalism and environmental behaviors. Our data suggest that environmentally friendly behaviors may be promoted by leading people to perceive themselves as good environmentalists. Download the paper:... View Details
    Keywords: Martha Lagace
    • 17 Aug 2023
    • Research & Ideas

    ‘Not a Bunch of Weirdos’: Why Mainstream Investors Buy Crypto

    School of Management; and Tetyana Balyuk of the Emory University Goizeta Business School. The economists analyzed the bank account and credit card transactions of more than 59 million US consumers between January 2010 and May 2021. They... View Details
    Keywords: by Ben Rand
    • 12 Jun 2018
    • First Look

    New Research and Ideas, June 12, 2018

    out. These agents are more likely to alter their electronic currency balance on a day (rebalance). In contrast, agents trained in person but who receive summary statistics of transaction volumes or agents who are notified about the... View Details
    Keywords: Dina Gerdeman
    • 25 Aug 2015
    • First Look

    First Look Tuesday

    short- and long-term direct monetary effects of operating a winning athletics program for an academic institution of higher education. We construct a unique panel dataset from multiple sources and utilize the latest dynamic panel data... View Details
    • 27 Feb 2018
    • First Look

    First Look at New Research and Ideas, February 27, 2018

    occupational segregation on which most prior research has focused. We examine more than 40 years of longitudinal data on the racial employment composition of every large private-sector workplace in the United States to calculate... View Details
    Keywords: Sean Silverthorne
    • 15 Jun 2010
    • First Look

    First Look: June 15

    unavailable at this time. Cyclicality of Credit Supply: Firm Level Evidence Authors:Bo Becker and Victoria Ivashina Abstract We study the effect of bank loan supply through the business cycle using firm-level data from 1990 to 2009. Our... View Details
    Keywords: Martha Lagace
    • 16 Aug 2016
    • First Look

    August 16, 2016

    https://www.hbs.edu/faculty/Pages/item.aspx?num=51460 Concentrated Capital Losses and the Pricing of Corporate Credit Risk By: Siriwardane, Emil N. Abstract—Using proprietary data on all credit default swap (CDS) View Details
    Keywords: Sean Silverthorne