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- Faculty Publications (54)
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- All HBS Web (378)
- Faculty Publications (54)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
period 1999 to 2007, the results are even more striking: These companies delivered shareholder returns of over 130 percent while the S&P delivered 0.6 percent. They grew their sales 233 percent while the S&P 500 has grown just 10 percent. Q: What are some of... View Details
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
Moreover, moral and ethical considerations may decisively influence how the law is applied. As a result, purely technical legal advice is often inadequate. CEOs should be looking for lawyers with wisdom and the courage to push back if... View Details
- 01 Dec 2023
- News
A Continuum of Innovation
technological aspects of business. They want to integrate the technical training and experience they have with a broader general management perspective to lead those businesses forward. I expect interest in these sectors to grow. How has... View Details
Keywords: Jennifer Gillespie
- Web
Impact of the New Medium - Edwin H. Land & Polaroid | Harvard Business School
Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details
- Web
Finance Awards & Honors - Faculty & Research
Institutions for "The Limits of Insurance Demand and the Growing Protection Gap" with Pari Sastry, Tess Scharlemann, and Ana-Maria Tenekedijieva. 2024 Elisabeth Kempf : Winner of the 2024 Second Place Jensen Prize for the best paper... View Details
- 11 Apr 2024
- Blog Post
Climate Stories: Water Series - Episode #17: Leni Peterson Redondo (HBS MS/MBA 2023), Founder & CEO of Celeste
enterprise focus. As an undergrad at Stanford, she studied mechanical engineering with a focus on human-centric design. She applied to Harvard Business School because she knew she needed an MS/MBA to gain technical abilities, along with... View Details
- Web
Technology & Operations Management Awards & Honors - Faculty & Research
Sciences by the Technical University Graz in 2022. 2021 Amy C. Edmondson : Received the IOC Vision of Excellence in Leadership Award from the Institute of Coaching at McLean Hospital in 2021. Amy C.... View Details
- 15 Jan 2013
- First Look
First Look: January 15
& Kapoor, 2010; Iansiti & Levien, 2004; von Hippel, 1988). Ecosystems generally encompass numerous corporations, individuals, and communities that might be individually autonomous but related through their connection with an underlying, evolving View Details
Keywords: Sean Silverthorne
- 22 Feb 2022
- Research & Ideas
Lack of Female Scientists Means Fewer Medical Treatments for Women
tackle different sorts of markets or different sorts of problems.” How to boost patents by women In recent years, progress has been made toward gender parity in science, as more women enter STEM fields and enroll in technical degree... View Details
Keywords: by Kristen Senz
- Web
Modern Capitalism: Mergers and Syndicates - Railroads and the Transformation of Capitalism | Harvard Business School
Foods, Johnson & Johnson, USX Corp. (United States Steel), Westinghouse Electric, and Weyerhaeuser. The railway system, as historian Henry Adams explained in his celebrated 1907 autobiography, “required new machinery to be created-capital, banks, mines, furnaces,... View Details
- 19 Mar 2013
- First Look
First Look: March 19
Brown University, in the hope that they will adopt it and fund his company, EverTrue. He lacks the technical knowledge necessary to make the prototype himself, and so has to quickly decide on the best option. He is considering multiple... View Details
Keywords: Sean Silverthorne
- 01 Mar 2024
- News
On the Radar
goal of implementing around-the-clock detection of hazardous novel viruses and bacteria, so they can be addressed early enough to thwart infectious diseases and prevent the human and economic toll the world experienced during the recent pandemic. For a host of View Details
- 19 May 2021
- Op-Ed
Why America Needs a Better Bridge Between School and Career
credentials and work experience, they split almost evenly between those focused on college matriculation and those offering career-focused models. Only 16 percent of applicants prioritize relationships with both educational institutions... View Details
Keywords: by Joseph B. Fuller and Rachel Lipson
- 06 Jan 2014
- Research & Ideas
Technology Re-Emergence: Creating New Value for Old Innovations
fortunately for the owners, had been hiding in a shed all along. "At that point this old employee returns and says, 'I preserved all the dies and technical drawings, and I will reintroduce them to you,'" Raffaelli explains.... View Details
- 22 Aug 2005
- Research & Ideas
The Hard Work of Failure Analysis
technical skills, expertise in analysis, and diverse views, allowing them to brainstorm and explore different interpretations of a failure's causes and consequences. Because this usually involves the potential for conflict that can... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
- 10 Oct 2023
- Blog Post
Policy Drivers for Environmental Justice: What Businesses Need to Know
and households that don’t have sufficient access. Finally, the IRA includes $15 million for the Office of Insular Affairs climate change technical assistance,[29] which helps with climate change planning and resilience. These programs all... View Details
- Web
ARD - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
Clubs Faculty & Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership... View Details
- 11 Feb 2020
- Sharpening Your Skills
10 Rules Entrepreneurs Need to Know Before Adopting AI
for neural networks increase, as does accessibility to off-the-shelf APIs from big tech and academic institutions that help speed up innovation. Entrepreneurs have also learned the wisdom of targeting AI applications toward specific,... View Details
Keywords: by Rocio Wu
- 23 Feb 2010
- First Look
First Look: Feb. 23
knowledge of a technical system to gain strategic advantage. The strategy involves, first, identifying "bottlenecks" in the existing system, and then creating a new architecture that isolates the bottlenecks in modules. An... View Details
Keywords: Martha Lagace
- 24 Feb 2022
- Op-Ed
Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC
institutions within individual and community networks. But they have not done so to date. Enter the SEC One novel way to assure that independent hospitals create network plans is to harness a new accounting standard, as specified by the... View Details