Team Information-processesing Failures - Publications - Faculty & Research

02 Sep 2014
First Look

First Look: September 2

legacy labor and health care costs-is seriously incomplete and that GM's share collapsed for many of the same reasons that many of the other highly successful American firms of the 50s, 60s, and 70s were forced from the market, including a View Details

Keywords: Sean Silverthorne

Web

Accounting & Management - Faculty & Research

the acquisition and operations of key CenterWell assets. Broussard and his top team now convened to review the merits of a potential acquisition of a large group of primary care clinics. The discussion centered on how best to build... View Details

17 Aug 2020
Research & Ideas

What the Stockdale Paradox Tells Us About Crisis Leadership

themselves or their teams are currently experiencing the shift from short-term to long-term crisis. That shift is difficult at best. The circumstances of this particular shift, particularly the awareness that things could have played out... View Details

Keywords: by Boris Groysberg and Robin Abrahams

19 Dec 2023
Research & Ideas

The 10 Most Popular Articles of 2023

That High-Performing Teams NeedStruggling to spark strategic risk-taking and creative thinking? In the post-pandemic workplace, teams need psychological safety more than ever, and a new analysis by Amy... View Details

Keywords: by Danielle Kost

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Courses - Entrepreneurship

Avoiding Startup Failure Lindsay Hyde Spring 2024 Q3Q4 3.0 Building Web 3 Businesses Scott Duke Kominers Shai Bernstein Spring 2024 Q3 1.5 Business Marketing and Sales (also listed under Marketing) TBD Spring 2024 Q4 1.5 Data for Impact... View Details

30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

failure to act more quickly on discovering problems with the safety of its tires, he replied: “I am sorry to say that I believe [we looked at it from a financial point of view but not a consumer safety point of view.]” In the same vein,... View Details

Keywords: by Dina Gerdeman

11 Jan 2011
First Look

First Look: Jan. 11

models and evaluating their efficacy in standalone fashion—just as engineers test new technologies or products. However, the success or failure of a company's business model depends largely on how it interacts with those of the other... View Details

Keywords: Sean Silverthorne

23 Nov 2021
Book

What It Takes to Build an Organizational Culture That Wins

cultural change and provides a playbook to help leaders hire productive employees, organize around teams and values, and lead by inclusion. In a nod to the times, he devotes space to tips for creating and maintaining culture in remote... View Details

Keywords: by Avery Forman

16 Nov 2016
Research & Ideas

Turning One Thousand Customers into One Million

maintained a culture of testing many features on its website and soliciting feedback from its most loyal and vocal customers. What the Airbnb team learned: If you provide a channel and listen, people will tell you what they want once. But... View Details

Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations

23 Jan 2023
Research & Ideas

After High-Profile Failures, Can Investors Still Trust Credit Ratings?

rating agencies. High-profile failures of the agencies to predict catastrophes, like the Enron and WorldCom scandals, caused “everyone to wonder, ‘Where were the credit rating agencies?’” Sikochi explains. “Our paper answers the question,... View Details

Keywords: by Ben Rand

14 Feb 2022
Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

up for coding or data analytics classes to acquire expertise but, more important, to show their teams that they too must become life-long technology learners. 4. Be courageous Leaders need to learn to experiment, iterate, and pivot... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

processes and talent systems. [div class=infogram-embed data-id=_/eUdkBzKkQThcMS1T8PRn][/div] Embracing experimentation and the inevitable missteps and failures inherent to the innovation process is frankly nerve-racking for leaders and... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

Web

Europe - Global

and luxury mean in a changing world. December 2024 Harvard Gazette Learning from Notre-Dame: A Case on Leadership and Preventable Failure What can one of the world’s most iconic landmarks teach us about leadership and operational... View Details

2020
Working Paper

Novel Risks

By: Robert S. Kaplan, Herman B. "Dutch" Leonard and Anette Mikes

All organizations practice some form of risk management to identify and assess routine risks in their operations, supply chains, strategy, and external environment. These risk management policies, however, fail in the presence of novelty. Novel risks arise from... View Details

Keywords: Risk Management; Policy; Failure; Organizational Change and Adaptation

Citation

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April 2012
Case

Bella Healthcare India

By: Dorothy Leonard and Sunru Yong

Bella Healthcare India was originally established in Bangalore as a low-cost manufacturing facility for a U.S.-based cardiology equipment developer. Under country manager Joseph Cherian it evolved considerably, developing its own research and development capabilities.... View Details

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Educators

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05 Dec 2022
What Do You Think?

How Would Jack Welch’s Leadership Style Fare in Today’s World?

years into his tenure, GE became the most valuable company in the world. Gelles and Cohan cite everything from failed acquisitions and strategies to brutal downsizing, forced ranking of managers, a poor environmental record, legal accounting practices designed to... View Details

Keywords: by James Heskett; Industrial Products; Media & Broadcasting; Medical Devices & Supplies; Manufacturing

30 Sep 2002
Research & Ideas

Your Crisis Response Plan: The Ten Effective Elements

should represent a broad range of potential emergency situations that the organization could plausibly face. Examples include: shooter on site, epidemic, bomb threat, major fire, major external terrorist attack, major economic dislocation, infrastructure View Details

Keywords: by Michael Watkins

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2023 Reunion Presentations - Alumni

leaders that integrates knowledge from the two schools and is delivered via HBS Online. In this session, participants will learn how the team is adapting business concepts for the education environment that are not typically taught to... View Details

12 May 2021
Book

The Hard Truth About Being a CEO

told by one group, but also going back and having confirmative conversations with others. Others will go a few layers below the senior management team and engage middle-management, who are often willing to be absolutely candid and have a... View Details

Keywords: by Michael Blanding

27 Nov 2006
Research & Ideas

Manly Men, Oil Platforms, and Breaking Stereotypes

high-reliability organizations give rise to a distinctive way of thinking—workers direct attention at failure (rather than success) and are concerned with reliability (rather than efficiency)—leading to better outcomes. The concept of... View Details

Keywords: by Sarah Jane Gilbert; Energy; Utilities

Publications