Publications

05 Dec 2017
First Look

First Look at New Research and Ideas, December 5, 2017

organization to a new level. And at home, rebels are more engaged partners, parents, and friends. Packed with strategies for embracing rebellion at work and in life as well as illuminating case studies from a wide range of industries, Rebel View Details

Keywords: Sean Silverthorne

04 Nov 2002
What Do You Think?

What’s Best for the Corporate Brain?

to be transferred into the corporate brain," a formidable task in many organizations. Those stressing the importance of memory placed the greatest value on the retention of talent in the organization.... View Details

Keywords: by James Heskett

14 Feb 2023
Blog Post

Recruiting During Uncertainty: How to Meet Students Where They Are

scaling back or pausing hiring for an indefinite amount of time. In this time of uncertainty, what can recruiting partners do to effectively attract and hire talent while also building a strong and lasting brand on campus? Our team in... View Details

Keywords: All Industries

25 Jan 2011
First Look

First Look: Jan. 25

http://sloanreview.mit.edu/the-magazine/articles/2010/fall/52118/how-to-do-well-and-do-good/ Corporate Governance When Founders Are Directors Authors:Feng Li and Suraj Srinivasan Publication:Journal of Financial Economics (forthcoming) Abstract We examine CEO... View Details

Keywords: Sean Silverthorne

26 Feb 2007
Research & Ideas

The Power of the Noncompete Clause

certainly appears to be on the minds of members of the Greater Boston Chamber of Commerce, who in 2003 issued a report titled Preventing a Brain Drain: Talent Retention in Greater Boston. While it would be a... View Details

Keywords: by Martha Lagace

21 May 2007
Research & Ideas

Fixing the Marketing-CEO Disconnect

aren't very helpful. Indeed, popular metrics such as customer satisfaction, acquisition, and retention have turned out to be very poor indicators of customers' true perceptions or the success of marketing activities. Often, they're... View Details

Keywords: by Sean Silverthorne

January 2025
Case

Shifting Winds: DEI in Corporate America

By: Clayton S. Rose, Maisie Wiltshire-Gordon and David Lane

In the 2020s, intense and conflicting social and political pressures challenged organizational leaders around the world. Prominent among these were powerful competing views on workplace diversity, equity, and inclusion programs (DEI) in the United States. Public... View Details

06 Aug 2020
Research & Ideas

Who Will Give You the Best Professional Guidance?

objective—especially given that they know the players and may be coaching them as well. If you are hiring an internal coach be thoughtful on who they will work with and how to measure their success vis-a-vis employees’ growth. Success metrics can be everything from... View Details

Keywords: by Julia B. Austin

October 2019
Case

Engaging the Nationwide Workforce

By: Ethan S. Bernstein, Jessica Gover and Sarah Mehta

Nationwide is “on your side,” but did employees feel that way? CAO Gale King and CEO Steve Rasmussen, starting in 2008, invested heavily in a human capital strategy centered around “engagement” at the Ohio-based Nationwide Mutual Insurance Company. Set in 2014, this... View Details

June 2024
Teaching Note

Skills-First Hiring at IBM

By: Boris Groysberg and Sarah Mehta

Teaching note for “Skills-First Hiring at IBM,” case no. 422-013. View Details

Keywords: Competency and Skills; Experience and Expertise; Talent and Talent Management; Human Resources; Human Capital; Employees; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Design and Levels; Job Interviews; Society; Societal Protocols; Technology Industry; United States; New York (state, US)

March 2022 (Revised March 2024)
Case

DaVita Responds to COVID

By: Susanna Gallani and David Lane

Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured... View Details

Keywords: COVID-19 Pandemic; Change Management; Communication; Talent and Talent Management; Fairness; Values and Beliefs; Corporate Accountability; Health Care and Treatment; Health Pandemics; Human Resources; Employee Relationship Management; Retention; Wages; Working Conditions; Leadership Style; Crisis Management; Organizational Culture; Health Industry; United States

January 2025
Case

A Tiger in the Tank: Exxon Sues Investors

By: Clayton S. Rose, Sarah Sasso and James Weber

In June 2024, investors were trying to make sense of ExxonMobil’s (Exxon) lawsuit against two impact investors, Arjuna Capital (Arjuna) and Follow This, that had just been dismissed by the U.S. District Court of Northern Texas. Exxon’s suit challenged the rights of two... View Details

06 Aug 2014
Research & Ideas

Climbing Down from the Ivory Tower

conducted over twice as many community mobilization meetings, while seeing approximately the same number of patients at the health posts. Both groups spent the same amount of time at each household, meaning the career group wasn't sacrificing quality time for quantity.... View Details

Keywords: by Carmen Nobel; Education; Health

25 Sep 2007
First Look

First Look: September 25, 2007

& McKenzie, the largest law firm in the world by employees, with offices in 38 different countries. Facing an intensifying war for talent and associate retention concerns in some offices, Conroy has... View Details

Keywords: Martha Lagace

14 Sep 2021
Blog Post

How to Support Your Employees’ Career Development

development support that will create a pipeline of talent and allow your employees to thrive and serve as positive ambassadors for your organization throughout their careers. To implement effective career development at your organization,... View Details

Keywords: All Industries

06 May 2022
Blog Post

Career Advice: Starting a Sustainable Startup

amount of information on startups, from financial projections to customer retention metrics, to decide whether a company had a realistic pathway to hypergrowth. As an entrepreneur, my co-founders and I spent time ideating revenue models... View Details

June 2023 (Revised March 2024)
Case

Creating World-Class Board Governance at SECO

By: Krishna G. Palepu and Emer Moloney

In Spring 2023, SECO CEO Massimo Mauri had the ambition to grow the €200 million revenue technology company to a €1 billion company by 2030. Founded in Italy in the 1970s, the family-owned company had gone through a period of growth and internationalization,... View Details

October 2024
Supplement

Skills-First Hiring at IBM

By: Boris Groysberg and Sarah Mehta

A video supplement to accompany "Skills-First Hiring at IBM" (case no. 422-013) View Details

Keywords: Competency and Skills; Experience and Expertise; Talent and Talent Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Jobs and Positions; Job Design and Levels; Job Interviews; Society; Social Issues; Technology Industry; United States; New York (state, US)

April 2025
Case

Thrivent: From Insurance Agents to Financial Advisors

By: Hubert Joly, Leonard A. Schlesinger and Tom Quinn

Thrivent, a midwestern financial services company with a centuries-long history rooted in Lutheranism, had reached $10 billion in revenue mostly by selling life insurance. In the 2020s, however, CEO Terry Rasmussen began a transformation process centered around the... View Details

Keywords: Change Management; Transformation; Talent and Talent Management; Customer Focus and Relationships; Customer Value and Value Chain; Forecasting and Prediction; Employee Relationship Management; Retention; Selection and Staffing; Job Design and Levels; Human Capital; Leading Change; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Insurance Industry; Financial Services Industry; United States; Minneapolis