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  • April 2020
  • Supplement

Cisco Systems and OpenDNS: Strategic Integration (B)

By: Andy Wu and David Wang
With more than 72,000 employees and revenues approaching the $50B mark, Cisco Systems is one of the largest information technology and networking firms globally. As the company grew and expanded into different lines of businesses, Cisco consistently looked outwards for... View Details
Keywords: Mergers and Acquisitions; Integration; Corporate Strategy; Change Management; Entrepreneurship; Organizational Culture; Information Technology Industry
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  • 01 Sep 2010
  • News

RX for Change

process is the product,” Bohmer confirms. “It’s much more than a piece of paper.” Next, Kaplan and his team introduce the Toyota Production System (TPS), which transforms the hospital’s health-care delivery model. How those enormous View Details
Keywords: Julia Hanna; Health, Social Assistance; Hospitals; Health, Social Assistance
  • 03 Aug 2022
  • News

Hungry for Change

damaged the health of the planet, with single-use plastic from food packaging clogging landfills. Flynn had never imagined herself as an entrepreneur, but she quickly recognized that the food system was not one she could View Details
Keywords: April White
  • 01 Mar 2021
  • Research & Ideas

How Systemic Racism Can Threaten National Security

Systemic racism and discrimination in small communities can undermine a country’s ability to defend itself during conflicts, creating a national security risk, new research says. Marco Tabellini, an assistant professor of business... View Details
Keywords: by Rachel Layne
  • 18 Aug 2008
  • Research & Ideas

How Disruptive Innovation Changes Education

improving public education. The book is titled Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns. According to the authors, "Our goal in writing this book was to dig beneath the sorts of surface... View Details
Keywords: by Martha Lagace; Education
  • October 1986 (Revised November 1989)
  • Case

Becton Dickinson & Co.: VACUTAINER Systems Division

By: Frank V. Cespedes
Concerns negotiations between managers of Becton Dickinson's (BD) VACUTAINER division (which manufactures and sells blood collection products) and managers of a large hospital buying group. Recent changes in the health care industry are the background for the... View Details
Keywords: Distribution; Negotiation Participants; Negotiation Process; Price; Sales; Manufacturing Industry; Medical Devices and Supplies Industry; Health Industry; United States
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  • April 2014
  • Supplement

Ingrid Johnson: Reflections on Leading Change

By: Michael Tushman
This case discusses the issue of leading change at the business banking division of Nedbank, a prominent South African bank, between 2005 and 2009. (This timeframe, beginning just 11 years after Apartheid's end, covers Ingrid Johnson's leadership of this division... View Details
Keywords: Leading Change; Restructuring; Personal Development and Career; Commercial Banking; Banking Industry; South Africa
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  • March 2021 (Revised January 2023)
  • Background Note

The Pandemic's Impact on the U.S. Food System

By: José B. Alvarez and Natalie Kindred
This note is intended not as a comprehensive account but as a starting point for discussion about the impact of the COVID-19 pandemic on the U.S. food system. Written in late 2020, the note describes, in part through the voices of industry leaders, how the pandemic... View Details
Keywords: COVID-19 Pandemic; Agribusiness; Risk and Uncertainty; Risk Management; Leadership; Change Management; Safety; Health; Health Pandemics; Disruption; Adaptation; Supply Chain; Supply Chain Management; Consumer Behavior; Retail Industry; Food and Beverage Industry; Agriculture and Agribusiness Industry; Transportation Industry; United States
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  • April 2023 (Revised September 2023)
  • Case

Levels: The Remote, Asynchronous, Deep Work Management System

By: Joseph B. Fuller and George Gonzalez
Levels is a highly innovative startup in the health care space. They intend to revolutionize health by linking behavior—eating, exercise, sleeping, etc.—to changes in metabolism. They believe metabolic health can be managed through careful monitoring of changes in... View Details
Keywords: Applications and Software; Business Startups; Organizational Culture; Management Style; Technology Industry; United States
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  • 29 May 2001
  • Research & Ideas

How Technological Disruption Changes Everything

serve. Why are more and more beds in hospitals vacant? With improving technology, complex work done only at hospitals can now be accomplished at stand-alone sub-system centers, out-patient and in-office care, and through in-home care. The ability to improve the... View Details
Keywords: by Sean Silverthorne; Health

    NGOs and Organizational Change

    The organizational dynamics of non-governmental organizations (NGOs) have become increasingly complex as they have evolved from small local groups into sophisticated multinational organizations with global networks. Alnoor... View Details

    • August 2007
    • Background Note

    Assessing and Enhancing Individual Power in the Family Business System

    By: John A. Davis
    Describes how to asses and enhance an individual's bases, sources, and levels of power in a family business system. Relies on Franch and Raven's framework that identifies five bases of social power (reward, coercive, legitimate, referent, and expert), describing how... View Details
    Keywords: Family Business; Family and Family Relationships; Situation or Environment; Power and Influence
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    • 2012
    • Other Book

    Redefining German Health Care: Moving to a Value-Based System

    By: Michael E. Porter and Clemens Guth
    The German health care system is on a collision course with budget realities. Costs are high and rising, and quality problems are becoming ever more apparent. Decades of reforms have produced little change to these troubling trends. Why has Germany failed to solve... View Details
    Keywords: Health
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    • 12 Oct 1999
    • Research & Ideas

    Decoding the DNA of the Toyota Production System

    must have built-in tests that signal problems immediately. And it is the continual response to those problems that makes this seemingly rigid system so flexible and adaptive to changing circumstances. The... View Details
    Keywords: by H. Kent Bowen & Steven Spear; Manufacturing; Transportation; Auto
    • September 30, 2019
    • Article

    Climate Change and Our Emerging Cultural Shift

    By: Andrew J. Hoffman
    Today, we have made climate change trivial by making its solutions easy, looking for simple answers that are palatable, generally framing it in the language of commerce. In the long run, it won’t work. There is no technological or political silver bullet to solving our... View Details
    Keywords: Culture; Climate Change; Values and Beliefs; Transition
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    • October 1991 (Revised August 2000)
    • Case

    Becton Dickinson & Company: VACUTAINER Systems Division (Condensed)

    By: V. Kasturi Rangan and Frank V. Cespedes
    Becton Dickinson, a phenomenally successful company with an 80% market share in the blood collection needles and syringes market faces a change in the customer buying environment (cost containment pressures at hospitals). This forces a reevaluation of the company's... View Details
    Keywords: Business Divisions; Customer Satisfaction; Demand and Consumers; Market Participation; Distribution Channels; Success; Corporate Strategy; Value Creation; Health Industry
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    • 2015
    • Chapter

    How Leaders Use Values-based Guidance Systems to Create Dynamic Capabilities

    By: Rosabeth M. Kanter, Matthew Bird, Ethan Bernstein and Ryan Raffaelli
    How do strategic leaders create change-adept organizations? Based on qualitative field research, this chapter argues that well-defined institutionalized purpose, values, and principles act as an organizational guidance system that integrates and strengthens the... View Details
    Keywords: Dynamic Capabilities; Field Research; Intrinsic Motivation; Organizational Identity; Ecosystem; Organizational Change and Adaptation; Mission and Purpose; Motivation and Incentives; Research; Management Systems; Change
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    • July 2014
    • Article

    Project Complexity and Systems Integration: Constructing the London 2012 Olympics and Paralympics Games

    By: Andrew Davies and Ian Mackenzie
    Our study of the London Olympics 2012 construction programme showed that systems integration is one of the major challenges involved in delivery of a complex "system of systems"—or array—project. Organizations cope with complexity by decomposing a project into... View Details
    Keywords: Integration; Construction; Complexity; Sports; Projects; Construction Industry; Sports Industry; London
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    • 24 Sep 2001
    • Research & Ideas

    Why the Internet Doesn’t Change Everything

    entrepreneurs eventually found themselves caught by a system that bit back—by markets that reasserted their old ways or governments that outraced the technological frontier and claimed it for themselves. The new world in these cases fell... View Details
    Keywords: by Debora L. Spar
    • 26 Mar 2024
    • Research & Ideas

    How Humans Outshine AI in Adapting to Change

    automated vehicle having to respond to changing environments—this is where humans are going to shine more than automation systems,” De Freitas says. “If you more deeply understand why your AI systems are... View Details
    Keywords: by Rachel Layne; Technology; Information Technology