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Show Results For
- All HBS Web
(238)
- News (74)
- Research (144)
- Events (1)
- Multimedia (2)
- Faculty Publications (75)
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- 17 Oct 2016
- HBS Case
Business Solutions That Help Cut Food Waste
the food that supermarkets and manufacturers and farmers can’t sell, recover it, and give it to people who could use a donation or reduced price meal. We are also trying to reverse decades of misguided thinking about what constitutes... View Details
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
because I want them to keep giving me the best service they can deliver in exchange for my commitment to fly them whenever I can. Consumers can achieve anonymity today by declining to join supermarket frequent shopper programs, but by so... View Details
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
versus the inside. Marketing expertise depends on customer insights. These insights cannot be gleaned from looking at market research data on a computer screen. Just like politics, all marketing is retail. The customer votes every day at the View Details
Keywords: by John Quelch
- 17 Mar 2022
- Research & Ideas
Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’
a bind: Would they have to compromise on their social purpose and use plastic? Or could they come up with a different solution? Team members had an idea: What if they sold their produce to supermarkets unpackaged, and View Details
Keywords: by Ranjay Gulati
- 12 Apr 2004
- Research & Ideas
What Great American Leaders Teach Us
products accessible, installing checkout counters, and expanding product selection by tapping into national branding. Saunders, in essence, built the prototype of today's supermarket long before it became commonplace. At the other end of... View Details
Keywords: by Sean Silverthorne
- 07 Aug 2000
- Research & Ideas
The Business of Biotech
as supermarkets and health clubs, could offer products alongside the more established sources like HMOs and pharmacies. Genzyme: Mara Aspinall (photo: courtesy Genzyme) A Healthy Controversy All this "cross-pollination"—whether... View Details
- 26 Feb 2014
- Research & Ideas
How Grocery Bags Manipulate Your Mind
bags" participants were asked to imagine approaching a supermarket to do their grocery shopping with their own bags. The "without bags" group received nearly identical instructions, but nothing about bags was mentioned. All... View Details
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
loyalty programs, and it is possible to get a good sample from them. We sampled one supermarket store and one supermarket chain. Q: I have at least three loyalty shopper cards in my wallet. What percentage... View Details
- 01 Jul 2019
- Research & Ideas
The Airbnb Lesson for Startups? Success Takes More Than Technology
money by becoming the supermarket for all your travel needs. That has not been the case in the travel industry. Kost: Why is that? Teixeira: Hotels focus on customers from the time they enter their doors to when they leave. Airlines focus... View Details
- 03 Feb 2009
- First Look
First Look: February 3, 2009
to supermarket deli departments. In 2008, he was convinced that the time was right to make a big push in the fresh food area to satisfy consumers that were demanding more convenient, natural, good-tasting, and locally-grown foods. Taylor... View Details
Keywords: Martha Lagace
- 21 Aug 2018
- First Look
New Research and Ideas, August 21, 2018
case:https://hbsp.harvard.edu/product/518066-PDF-ENG Harvard Business School Case 118-074 Whole Foods Under Amazon In August 2017, Amazon acquired Whole Foods Market for $13.7 billion. Whole Foods was struggling with high costs and faced growing competition from... View Details
Keywords: Dina Gerdeman
- 02 Mar 2015
- Research & Ideas
‘Retail Revolution’ Excerpt: The Scale of the Ecommerce Threat
fulfillment of basic needs, such as Consumer Product Goods and apparel basics, is growing. With customers increasingly ordering these and other products online, potential shoppers have fewer reasons to leave their homes, and the clothing store collocated with the View Details
- 05 Jun 2000
- What Do You Think?
What’s Happening to Our Patience?
increasing their value. Denise Rickman grabs a magazine from the rack while in the supermarket checkout lane. Imran Jafar rides his scooter to work, enjoying the benefits of close-to-the-road transportation, exercise, and what sounds a... View Details
Keywords: by James Heskett
- 07 Jul 2014
- Research & Ideas
Banning Big-box Stores Can Hurt Local Retailers
Tesco shops were replacing independent businesses. "What the politicians did not anticipate was that these large supermarket chains were going to come in anyway, regardless of regulations," Sadun says. "They had reached a... View Details
- 12 Jan 2010
- First Look
First Look: Jan. 12
actions. Combining supermarket scanner data with firm-level financial data, we find evidence that differs from prior literature. Instead of reducing expenditures to boost earnings, soup manufacturers roughly double the frequency and... View Details
Keywords: Martha Lagace
- 03 Sep 2014
- What Do You Think?
Who Should Choose Your Boss?
headed? If so, is the question of who should choose your boss becoming "a little irrelevant"? What do you think? Original Article Recent events surrounding the walkout of many of the 25,000 employees at Market Basket, a Massachusetts-based View Details
- 15 Jul 2002
- Research & Ideas
Going Green Makes Good Business Sense
supermarket for "dolphin-safe" tuna, so Star-Kist decided to fish in safer waters and raised prices accordingly. In reality, even the most well-meaning customers didn't want to shell out more money for a can of tuna even if it... View Details
Keywords: by Martha Lagace
- 21 Jul 2008
- Research & Ideas
Solving the Marketing Resources Allocation Puzzle
allocation plan. Where would the starting point be? A: It is well known that some marketing actions, such as supermarket promotions, deliver short-run results, whereas others, such as television advertising, deliver long-run results. Yet,... View Details
Keywords: by Sean Silverthorne
- 17 Mar 2015
- Research & Ideas
Where Did My Shopping Mall Go?
store closures around the country. Supermarkets are moving to much smaller formats, much more prepared foods, and healthy foods, because they are getting hit by many competitive threats that make large stores unprofitable. And now this... View Details
- 18 May 2010
- First Look
First Look: May 18
case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality... View Details
Keywords: Martha Lagace